Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not received a call from Sunnova regarding this matter I also emailed them and never heard back Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced Regards,
Sent: Thursday, February 11, 7:PM Subject: RE: Revdex.com Houston CID# [redacted] Good evening, I informed you that we would be reaching out to Mr***We spoke to him to discuss a rate revision Thanks Toni [redacted] Contact Center Supervisor I Sunnova D: [redacted] Fax: toni[redacted] @sunnova.com ww.sunnova.com
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer concerned with system efficiency, feels production of system has been inadequate Resolution: · Sunnova has worked with [redacted] to have a technician to resolve the system issues that the customer experienced · The [redacted] system has been producing at a steady pace and customer is able to monitor production through the customer portal· Sunnova has explained to the customer the terms of the agreement for the [redacted] as it relates to compensation for any missed production due to system issues · Mrs [redacted] has the direct contact information of the Issue Resolution Management supervisor if she has any additional concerns If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard TimeThank you again for contacting Sunnova’s Customer Care Team
Discount will reflect on the next billing cycleIf statement displays $extra charge Ms [redacted] has been advised she will not be responsible for feeThe Revdex.com has also been notified
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will not accept the business' resolution until we have a satisfactory resolution in placeI am sick of monitoring the system and communicating with Sunnova about this issueThis Revdex.com complaint is a prime example of how inept the business is at resolving issuesThis case has been open for a whole month due to the company's inability to adequately address the ongoing issues with the [redacted] panelsI look forward to hearing the business' final resolution and as stated many times I will not accept anything the business proposes until the issues are adequately addressed and steps are outlined as to how we got here and what will be done to prevent these issues from happening again in the futureThe experience we have received thus far is NOT what an A-graded Revdex.com business Regards, [redacted]
Tell us why hThank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · [redacted] * [redacted] [redacted] · [redacted] [redacted] Issue: · Customer requested the amount for the transfer and prepay amount· Customer not happy with the time frame of requested information If you have any questions, please contact us at [redacted] We are available Monday through Friday from 7:am to 7:pm Central Standard TimeThank you again for contacting Sunnova’s Customer Care Team ere
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have spoken with their customer service team on many occasions, and even with our phone conversation today, we are nowhere near close to a resolution to this issue Sunnova has yet to provide approal for the removal of the system that was requested weeks ago Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have heard all of this before for over a yearIt is difficult to accept anything anyone saysThere is a definite communication issue between Sunnova and Sub ContractorsThe Sub Contractors can't tell the difference between the wrong part and the right partThey always send the wrong oneIt takes them months to figure the problem out It will be great if this final part will get our system up and runningHowever, I an not going to hold my breath!Actions speak louder than words!!
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is requesting a refund of the deposit made to secure their Sunnova account Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Sunnova has conducted a thorough investigation in regards to the customer's complaint Our findings confirmed that the solar system is working as it should under the contractual agreementThe customer’s original concern was that their electricity consumption has been higher than anticipated and would like to offset more using solar Sunnova offered to send our channel partner to see if an additional system could be added to the roof Our channel partner has advised there is no room on roof to add an additional system which Sunnova has conveyed to customer Sunnova has complied and provided the customer a functional solar system to meet their initial needs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number [redacted] I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks, [redacted]
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] / [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer is receiving higher than bills · Customer requested to have tech visit to confirm system performance Resolution: · Tech visited the home and confirmed system is working as expected · An educational tutorial was provided to the customer on the visit If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not satisfied with the responses from SunnovaSunnova keeps calling me telling me there is nothing more they can doThe panels are performing and there is no more room on my roof for more panelsI understand all thisWhat I don't understand is the original company [redacted] who came to my house to measure how many kWh I needed per year must have measured wrongI have called my electric company who told me I used kWh before the solar panels were installedI did not know this at the time of install but we were set up for a kWh systemMy job is not to sell the product to myself the sales rep is supposed to measure correctlyIf we used kWh why did they set me up for a kWh system [redacted] has now been bought out by [redacted] which Sunnova does not work withSo there is no recourse of action to fix this errorSunnova had another company [redacted] come to my house to rectify the issue [redacted] can provide a 13562kwh system but the agreement would have to be [redacted] would take off the current panels and install the new systemSunnova originally agreed but now has not agreed and will not pay [redacted] So I have take Sunnova's word the panels are functioning properly I am am stuck in a year contract for a system that leaves kWh unaccounted forI will always have a high electric billI just want to be released from my lease and have the panels taken off at Sunnova's expenseI will not be responsable for the $that Sunnova wants to be paid for cancelling the leaseThis is crazy I pay $for the lease and $for utilityThis is more then I was paying originally for electric before solarIt has turned out to be a waste of money and I feel taken advantage ofI have made over calls to Sunnova and I am not getting anywhere just a run around that the panels are working correctlyWell if they are working great but why should I have to pay $for lease and $for electricWhy can't Sunnova try to help anymore then just telling me they are working Why do they sell solar systems that put people in a higher debt for electric whe the reps are telling the new consumer you will have a minimal electric billSunnova no longer works with the company who bought out the original solar panel company and now it is on me to have to suck it up for the next years these extreme electric billsWhat happens in years when the lease of the solar panels is $per month plus my $electric bill and electric goes up $every yearAt one point I will be paying close to $to $for electricI DONT THINK SORaul in business retention promised to call back...NEVER DIDIgnacio calls but says every time there is no more room on your room for more panels and we can not change the systemSo the way I take this is WE GOT YOU...YOUR STUCK IN THIS LEASE NO MATTER WHAT...THIS COMPANY IS REDICULOUSTHERE ARE SO MANY COMPLAINS AND BAD REVIEWS ONLINEI AM NOT SURE THERE WILL EVER BE A RESOLVE IN THE CONSUMERS DIRECTION Regards, [redacted]
Mr***,Thank you for your response, most installers use a form to show possible savings and that is what you are referring toAs we discussed via email this is based on your usage patterns remaining the same, in review of your utility bills that you provided you are consuming more than the proposed amount when you entered into your contract with us.We would be more than happy to do a conference call with you and your utility company to further clarify that for youThe proposal is what you could be saving if your consumption does not change, which is dictated by many things that is why our contract with you is very specific to what we are committed to in terms of your solar needsIn review of your contract we guarantee your first year of production to be kwhYour system actually produced kwh at this point we are exceeding the guaranteed production for your first yearYour contract is what we are bound to and as we discussed we cannot dictate what your utility bills will be for reasons such as a change in consumption patternsSunnova stands by our commitment to you in the terms of your contract and if you would like to add additional panels to offset more of your consumption we can certainly discuss that optionBest regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer was unaware that he would receive two bills once going solar Sunnova is currently researching this issue for the customer, we will contact the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue:· Customer is requesting compensation prior to terms indicated under her Pagreement Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not received a call from Sunnova regarding this matter I also emailed them and never heard back Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced Regards,
Sunnova has completed the removal of the solar system along with releasing the UCC filing which will allow customer to complete sale of the home
Sent: Thursday, February 11, 7:PM Subject: RE: Revdex.com Houston CID# [redacted] Good evening, I informed you that we would be reaching out to Mr***We spoke to him to discuss a rate revision Thanks Toni [redacted] Contact Center Supervisor I Sunnova D: [redacted] Fax: toni[redacted] @sunnova.com ww.sunnova.com
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer concerned with system efficiency, feels production of system has been inadequate Resolution: · Sunnova has worked with [redacted] to have a technician to resolve the system issues that the customer experienced · The [redacted] system has been producing at a steady pace and customer is able to monitor production through the customer portal· Sunnova has explained to the customer the terms of the agreement for the [redacted] as it relates to compensation for any missed production due to system issues · Mrs [redacted] has the direct contact information of the Issue Resolution Management supervisor if she has any additional concerns If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard TimeThank you again for contacting Sunnova’s Customer Care Team
Discount will reflect on the next billing cycleIf statement displays $extra charge Ms [redacted] has been advised she will not be responsible for feeThe Revdex.com has also been notified
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Sunnova will continue to contact Mr [redacted] to provide feedback on true up numbers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will not accept the business' resolution until we have a satisfactory resolution in placeI am sick of monitoring the system and communicating with Sunnova about this issueThis Revdex.com complaint is a prime example of how inept the business is at resolving issuesThis case has been open for a whole month due to the company's inability to adequately address the ongoing issues with the [redacted] panelsI look forward to hearing the business' final resolution and as stated many times I will not accept anything the business proposes until the issues are adequately addressed and steps are outlined as to how we got here and what will be done to prevent these issues from happening again in the futureThe experience we have received thus far is NOT what an A-graded Revdex.com business Regards, [redacted]
Tell us why hThank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · [redacted] * [redacted] [redacted] · [redacted] [redacted] Issue: · Customer requested the amount for the transfer and prepay amount· Customer not happy with the time frame of requested information If you have any questions, please contact us at [redacted] We are available Monday through Friday from 7:am to 7:pm Central Standard TimeThank you again for contacting Sunnova’s Customer Care Team ere
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have spoken with their customer service team on many occasions, and even with our phone conversation today, we are nowhere near close to a resolution to this issue Sunnova has yet to provide approal for the removal of the system that was requested weeks ago Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have heard all of this before for over a yearIt is difficult to accept anything anyone saysThere is a definite communication issue between Sunnova and Sub ContractorsThe Sub Contractors can't tell the difference between the wrong part and the right partThey always send the wrong oneIt takes them months to figure the problem out It will be great if this final part will get our system up and runningHowever, I an not going to hold my breath!Actions speak louder than words!!
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is requesting a refund of the deposit made to secure their Sunnova account Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Sunnova has conducted a thorough investigation in regards to the customer's complaint Our findings confirmed that the solar system is working as it should under the contractual agreementThe customer’s original concern was that their electricity consumption has been higher than anticipated and would like to offset more using solar Sunnova offered to send our channel partner to see if an additional system could be added to the roof Our channel partner has advised there is no room on roof to add an additional system which Sunnova has conveyed to customer Sunnova has complied and provided the customer a functional solar system to meet their initial needs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number [redacted] I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks, [redacted]
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] / [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer is receiving higher than bills · Customer requested to have tech visit to confirm system performance Resolution: · Tech visited the home and confirmed system is working as expected · An educational tutorial was provided to the customer on the visit If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not satisfied with the responses from SunnovaSunnova keeps calling me telling me there is nothing more they can doThe panels are performing and there is no more room on my roof for more panelsI understand all thisWhat I don't understand is the original company [redacted] who came to my house to measure how many kWh I needed per year must have measured wrongI have called my electric company who told me I used kWh before the solar panels were installedI did not know this at the time of install but we were set up for a kWh systemMy job is not to sell the product to myself the sales rep is supposed to measure correctlyIf we used kWh why did they set me up for a kWh system [redacted] has now been bought out by [redacted] which Sunnova does not work withSo there is no recourse of action to fix this errorSunnova had another company [redacted] come to my house to rectify the issue [redacted] can provide a 13562kwh system but the agreement would have to be [redacted] would take off the current panels and install the new systemSunnova originally agreed but now has not agreed and will not pay [redacted] So I have take Sunnova's word the panels are functioning properly I am am stuck in a year contract for a system that leaves kWh unaccounted forI will always have a high electric billI just want to be released from my lease and have the panels taken off at Sunnova's expenseI will not be responsable for the $that Sunnova wants to be paid for cancelling the leaseThis is crazy I pay $for the lease and $for utilityThis is more then I was paying originally for electric before solarIt has turned out to be a waste of money and I feel taken advantage ofI have made over calls to Sunnova and I am not getting anywhere just a run around that the panels are working correctlyWell if they are working great but why should I have to pay $for lease and $for electricWhy can't Sunnova try to help anymore then just telling me they are working Why do they sell solar systems that put people in a higher debt for electric whe the reps are telling the new consumer you will have a minimal electric billSunnova no longer works with the company who bought out the original solar panel company and now it is on me to have to suck it up for the next years these extreme electric billsWhat happens in years when the lease of the solar panels is $per month plus my $electric bill and electric goes up $every yearAt one point I will be paying close to $to $for electricI DONT THINK SORaul in business retention promised to call back...NEVER DIDIgnacio calls but says every time there is no more room on your room for more panels and we can not change the systemSo the way I take this is WE GOT YOU...YOUR STUCK IN THIS LEASE NO MATTER WHAT...THIS COMPANY IS REDICULOUSTHERE ARE SO MANY COMPLAINS AND BAD REVIEWS ONLINEI AM NOT SURE THERE WILL EVER BE A RESOLVE IN THE CONSUMERS DIRECTION Regards, [redacted]
Mr***,Thank you for your response, most installers use a form to show possible savings and that is what you are referring toAs we discussed via email this is based on your usage patterns remaining the same, in review of your utility bills that you provided you are consuming more than the proposed amount when you entered into your contract with us.We would be more than happy to do a conference call with you and your utility company to further clarify that for youThe proposal is what you could be saving if your consumption does not change, which is dictated by many things that is why our contract with you is very specific to what we are committed to in terms of your solar needsIn review of your contract we guarantee your first year of production to be kwhYour system actually produced kwh at this point we are exceeding the guaranteed production for your first yearYour contract is what we are bound to and as we discussed we cannot dictate what your utility bills will be for reasons such as a change in consumption patternsSunnova stands by our commitment to you in the terms of your contract and if you would like to add additional panels to offset more of your consumption we can certainly discuss that optionBest regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer was unaware that he would receive two bills once going solar Sunnova is currently researching this issue for the customer, we will contact the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue:· Customer is requesting compensation prior to terms indicated under her Pagreement Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time