Sunniland Assisted Living Facility, LLC

Complaint: [redacted] I am rejecting this response because: I have been in contact with their claims department - for quite a while - and I filed this with the Revdex.com because what they offered does not even cover fixing any of the items let alone replacing things that are damaged beyond useIf they're making a new offer, they should be contacting me Regards, [redacted]

We apologize for any inconvenience during your moveUnfortunately, we can not control weather and whatever you had on your driveway we cannot predictOur crew can't take off/put on shoes when caring heavy furnitureAgain please except our apology.Thank you

Complaint: [redacted] I am rejecting this response because: I have sent emails left voice messages, etc and the company acts as if my concerns are not serious enough for them to address appropriately I do not believe I am being unreasonable for seeking compensation on items that were broken and or left behind due to the neglect of their staff.it has been over days since this has begun and all I want is for the company to make matters right.is that to much to ask? Regards, [redacted] ***

Unfortunately, we didn't receive any emails or phone calls regarding damages during your moveOnce again, please call us directly [redacted] to resolve this issue!Thank you

When we arrived for delivery customer was not ready and did not have the balance due my driver waited full days before having to off load his belongings into a storage unit in his town We cannot ride around with his goods on our truck Customer is a ware of his balance since the day of pick up and still has not paid for services rendered

Complaint: [redacted] I am rejecting this response because: It is not weather related issueThe stain is not mud or something else, it was oilThe oil stain can be controlled if they were careful about itThey cannot bring oil inside the house and say they are not responsible for it Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
There was no quote prior to loading my items in the truck when I was informed it would cost moreThey told me that they would have to tell me at the endAlso the owner was very rude and used vulgar language with me without being
provokedHe hung up on me several times without responding to questions
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have spoken to *** time and time again - happy to share my diary of these calls as well as the reponses and communication I had with the owner, LeoWhat I was offered before was not acceptableWhat I just heard AGAIN from *** is still not acceptable - nothing has changedHence why I filed this claimNot sure how often I need to be clarifying this topicOr you're just not accepting it b/c you feel I needed to tell you what I was doing - after I was told I could not file with the Revdex.com (which is illegal by the way)I have been told I should have bought more insurance but was also told time and again that they know what they're doingClearly a huge discrepancy in this situation.The owner is unwilling to make this right
Regards,
*** ***

Hello,We apologize for inconvinience as you know it was holidays and we got backed up.If you wish to discuss this issue feel free to contact us.Sincerely,***

Customer did spoke to our claims department (Charley) and we did offer her fair settlement , customer advised that she will contact us back with decision and never called backWriting back and forth here is not gonna resolvethis issueIf you wish to settle this claim please contact out office.Thanks and best of luck

Please contact our claims department [redacted]

When we arrived for delivery customer was not ready and did not have the balance due my driver waited 2 full days before having to off load his belongings into a storage unit in his town.  We cannot ride around with his goods on our truck.  Customer is a ware of his balance since the...

day of pick up and still has not paid for services rendered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I spoke directly with the owner of the company and wish to withdraw the complaint. 
Regards,
[redacted]

Unfortunately, we didn't receive any emails or phone calls regarding damages during your move. Once again, please call us directly [redacted] to resolve this issue!Thank you

We apologize for any inconvenience during your move. Please contact our claims department to resolve this issue: [redacted]Thank you

Complaint: [redacted]
I am rejecting this response because: I still don't have the total amount needed to get my items. I need to know the storage amount. Esther hasn't returned my call because she can't get in touch with the driver that put my items in storage. The communication has been horrible. As I stated in my original complaint, I was told I could put a tentative delivery date and change it when I had the actual due date. I sent an email regarding my new move in date but my items were already in route. Then I was told that my items were going to be placed in storage. I need the FULL amount; not just the balance owed from the initial contract. I need to know the storage fees as well.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have sent emails left voice messages, etc and the company acts as if my...

concerns are not serious enough for them to address appropriately.  I do not believe I am being unreasonable for seeking compensation on items that were broken and or left behind due to the neglect of their staff.it has been over 30 days since this has begun and all I want is for the company to make matters right.is that to much to ask? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been in contact with their claims department - for quite a while - and I filed this with the Revdex.com because what they offered does not even cover fixing any of the items let...

alone replacing things that are damaged beyond use. If they're making a new offer, they should be contacting me.  
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: It is not weather related issue. The stain is not mud or something else, it was oil. The oil stain can be controlled if they were careful about it. They cannot bring oil inside the house and say they are not responsible for it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have contacted I have contacted them. They are absolutely horrible when it...

comes to customer service they lie about everything that you talk to them about. They don't help you at all they are such cheap skates in scammers they need to be shut down.
Regards,
[redacted]