This email is in response to case number [redacted] The buyer may send all batteries back prior to March 20th for the batteries to be checkedIf all three batteries are defective the buyer will receive replacements for the defective batteriesThe buyer must send all three batteries back for this process to happenThe buyer needs to send the batteries back with a copy of the invoiceThe address to send the batteries back is [redacted] ***The buyer may address this matter to [redacted]
received your letter with the response from Folsom Lake Toyota, the information stated is not quite correctPlease original documents submitted1) The service contract was first though Toyota it was cancelled because the vehicle is a Lexus.2) A new service contract was purchased though a third party effective 02/27/2013.3) The service contract was cancelled by [redacted] at Toyota corporate per [redacted] at Folsom Lake Toyota on 09/03/I was not made aware of that until November 2014.4) No mention of brake work they wanted to do that was covered by a Lexus recall that I paid $to have done at Midas and then have it redone by Lexus of Sacramento a week later [redacted]
Mr*** was placed on our do not contact list last yearI have sent do not contact request to our marketing partnerIt would help if Mr*** can send us a copy of this mail piece so we can determine if it is a manufacture piece or a Folsom Lake Toyota piece
The prepaid maintenance policy was cancelled because it was issued in error due to the vehicle not qualifying for the plan. It takes time for the maintenance company to communicate to us that the plan was rejected, when we found out we cancelled the policy and refunded the amount paid in full. Unfortunetely we cannot verify what is being said about the work done at an outside repair facility and whether or not it should have been done prior to the sale of the vehicle. We regret that Mr *** is dissatisfied with his experience and we will do everything we can to prevent this situation in the future
I am rejecting this response
because: It has been far too long that I still receive mail; how can I still be getting junk mail when it's been months since my request to cease them? And getting copies to Folsom seems immpracticle as I have no direct contact with the service department (who these mailers seem to come from), so I couldn't even scan/e-mail it to themAnd why put ME through all the hassle when it's their issue to resolve
I (*** ***) spoke with MrFischer for the first time on WedNov 5th about his A/C concernHe asked me to see what I can do about his estimate to replace his A/C compressorI was able to reduce the estimate from $to $When I called MrFischer he stated
"no way he was gonna pay that"Toyota has declined any assistance with the repair, as his A/C compressor is covered for years or 36,miles (which ever occurs first) and his Prius cusrrently has 76,milesAs far as his original estimate of $dollars that was waived as part of the repair, if performedMrFischer was advised of vehicle being used and purchased vehicle, also MrFischer was offered a extended service contract incase any unforeseen mechanical problems occurred, but declinedWe are willing to work with MrFischer on fixing his vehicle, as we have greatly reduced his estimate
Customer states: The company has reached out to me and offered me my refund and will cancel my warranty serviceI will call back if the company does not follow through on their words
Company states: We have issued the refund to the customer and if they do not receive it for whatever reason, please contact [redacted] the Finance Director at Folsom Lake Toyota and we can assist further.
The roadside assistance is done by a division of Toyota Motor Company not by Folsom lake toyota so how this was...
handled by the dispatcher is unknown to us but his experience of trying to get our help in resolving the issue while it was happening was not up to our standards of customer service. We have discussed with our staff to avoid this poor customer experience in the future and we are helping Mr. [redacted] through the process of cancelling his extended service agreement and receiving a full refund. We are confident that we will be better equipped and informed to handle this type of a situationbeter in the future should it happen again.
received your letter with the response from Folsom Lake Toyota, the information stated is not quite correct. Please original documents submitted. 1) The service contract was first though Toyota it was cancelled because the vehicle is a Lexus.2) A new service contract was purchased though a third party effective 02/27/2013.3) The service contract was cancelled by [redacted] at Toyota corporate per [redacted] at Folsom Lake Toyota on 09/03/2013. I was not made aware of that until November 2014.4) No mention of brake work they wanted to do that was covered by a Lexus recall that I paid $70.46 to have done at Midas and then have it redone by Lexus of Sacramento a week later. [redacted]
Unfortunetely this vehicle didn't qualify for the prepaid maintenance plan that was issued at the time of sale so we refunded the full purchase price of $$1,030.00 to the customers lender. The check was mailed to the lender in August of 2013 and should have been applied to the customers loan...
This email is in response to case number [redacted]. The buyer may send all 3 batteries back prior to March 20th 2015 for the batteries to be checked. If all three batteries are defective the buyer will receive replacements for the defective batteries. The buyer must send all three batteries...
back for this process to happen. The buyer needs to send the batteries back with a copy of the invoice. The address to send the batteries back is [redacted]. The buyer may address this matter to [redacted].
I received your response. What a waste of my time and energy to file a complaint. The company still didn’t explain why the contract was cancelled 6 months after being issued and being paid for. Also waiting more than a year to be notified that the service contract payment had been refunded. Requesting work to be done to the vehicle that should have been done before the vehicle was offered for sale. *. [redacted]
This email is in response to case number [redacted] The buyer may send all batteries back prior to March 20th for the batteries to be checkedIf all three batteries are defective the buyer will receive replacements for the defective batteriesThe buyer must send all three batteries back for this process to happenThe buyer needs to send the batteries back with a copy of the invoiceThe address to send the batteries back is [redacted] ***The buyer may address this matter to [redacted]
received your letter with the response from Folsom Lake Toyota, the information stated is not quite correctPlease original documents submitted1) The service contract was first though Toyota it was cancelled because the vehicle is a Lexus.2) A new service contract was purchased though a third party effective 02/27/2013.3) The service contract was cancelled by [redacted] at Toyota corporate per [redacted] at Folsom Lake Toyota on 09/03/I was not made aware of that until November 2014.4) No mention of brake work they wanted to do that was covered by a Lexus recall that I paid $to have done at Midas and then have it redone by Lexus of Sacramento a week later [redacted]
Mr*** was placed on our do not contact list last yearI have sent do not contact request to our marketing partnerIt would help if Mr*** can send us a copy of this mail piece so we can determine if it is a manufacture piece or a Folsom Lake Toyota piece
The prepaid maintenance policy was cancelled because it was issued in error due to the vehicle not qualifying for the plan. It takes time for the maintenance company to communicate to us that the plan was rejected, when we found out we cancelled the policy and refunded the amount paid in full. Unfortunetely we cannot verify what is being said about the work done at an outside repair facility and whether or not it should have been done prior to the sale of the vehicle. We regret that Mr *** is dissatisfied with his experience and we will do everything we can to prevent this situation in the future
I am rejecting this response
because: It has been far too long that I still receive mail; how can I still be getting junk mail when it's been months since my request to cease them? And getting copies to Folsom seems immpracticle as I have no direct contact with the service department (who these mailers seem to come from), so I couldn't even scan/e-mail it to themAnd why put ME through all the hassle when it's their issue to resolve
I (*** ***) spoke with MrFischer for the first time on WedNov 5th about his A/C concernHe asked me to see what I can do about his estimate to replace his A/C compressorI was able to reduce the estimate from $to $When I called MrFischer he stated
"no way he was gonna pay that"Toyota has declined any assistance with the repair, as his A/C compressor is covered for years or 36,miles (which ever occurs first) and his Prius cusrrently has 76,milesAs far as his original estimate of $dollars that was waived as part of the repair, if performedMrFischer was advised of vehicle being used and purchased vehicle, also MrFischer was offered a extended service contract incase any unforeseen mechanical problems occurred, but declinedWe are willing to work with MrFischer on fixing his vehicle, as we have greatly reduced his estimate
Customer states: The company has reached out to me and offered me my refund and will cancel my warranty serviceI will call back if the company does not follow through on their words
Company states: We have issued the refund to the customer and if they do not receive it for whatever reason, please contact [redacted] the Finance Director at Folsom Lake Toyota and we can assist further.
The roadside assistance is done by a division of Toyota Motor Company not by Folsom lake toyota so how this was...
handled by the dispatcher is unknown to us but his experience of trying to get our help in resolving the issue while it was happening was not up to our standards of customer service. We have discussed with our staff to avoid this poor customer experience in the future and we are helping Mr. [redacted] through the process of cancelling his extended service agreement and receiving a full refund. We are confident that we will be better equipped and informed to handle this type of a situationbeter in the future should it happen again.
Consumer states that business did contact him directly and a mutual agreement had been reached.
received your letter with the response from Folsom Lake Toyota, the information stated is not quite correct. Please original documents submitted. 1) The service contract was first though Toyota it was cancelled because the vehicle is a Lexus.2) A new service contract was purchased though a third party effective 02/27/2013.3) The service contract was cancelled by [redacted] at Toyota corporate per [redacted] at Folsom Lake Toyota on 09/03/2013. I was not made aware of that until November 2014.4) No mention of brake work they wanted to do that was covered by a Lexus recall that I paid $70.46 to have done at Midas and then have it redone by Lexus of Sacramento a week later. [redacted]
Unfortunetely this vehicle didn't qualify for the prepaid maintenance plan that was issued at the time of sale so we refunded the full purchase price of $$1,030.00 to the customers lender. The check was mailed to the lender in August of 2013 and should have been applied to the customers loan...
balance.
This email is in response to case number [redacted]. The buyer may send all 3 batteries back prior to March 20th 2015 for the batteries to be checked. If all three batteries are defective the buyer will receive replacements for the defective batteries. The buyer must send all three batteries...
back for this process to happen. The buyer needs to send the batteries back with a copy of the invoice. The address to send the batteries back is [redacted]. The buyer may address this matter to [redacted].
I received your response. What a waste of my time and energy to file a complaint. The company still didn’t explain why the contract was cancelled 6 months after being issued and being paid for. Also waiting more than a year to be notified that the service contract payment had been refunded. Requesting work to be done to the vehicle that should have been done before the vehicle was offered for sale. *. [redacted]