SunMed Medical Systems LLC

Complaint: [redacted] I am rejecting this response because:SunMed Medical states that they have reversed their charges, but I have yet to receive such an invoice (one stating that I owe $0) in the mailI kindly request that this updated invoice be mailed to me so that this issue can be considered resolved Regards, [redacted] ***?

SunMed verified her benefits and the question was asked if she received a pump within the last months, and the [redacted] rep advised us: NOBased off of the information we received by [redacted] billed the claim, it denied for benefit max reachedOur Accounts Receivable team notated patient received pump from another vendor back in 2014, Joanne left voicemails for the patient, did not receive a reply, then we invoiced her in hopes she can rectify this with ***, since they gave us incorrect information

This is in response to the rejected reply from the consumer, we will not dispute the chargeback of $back onto their *** *** nor try and attempt to collect that $from the patientAgain, we will not make any future attempts to collect anything from the patient and their account has a $balanceThank you.Sent on: 9/22/3:38:PM

SunMed verified her benefits and the question was asked if she received a pump within the last months, and the *** rep advised us: NOBased off of the information we received by *** billed the claim, it denied for benefit max reachedOur Accounts Receivable team notated patient received
pump from another vendor back in 2014, Joanne left voicemails for the patient, did not receive a reply, then we invoiced her in hopes she can rectify this with ***, since they gave us incorrect information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:SunMed Medical states that they have reversed their charges, but I have yet to receive such an invoice (one stating that I owe $0) in the mailI kindly request that this updated invoice be mailed to me so that this issue can be considered resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Patient did receive an invoice from SunMed Medical, after the insurance company denied the claim, stating it was not medically necessaryAfter exhausting all of our efforts on getting the claim paid, we invoiced the member, in hopes they would be able to reach out to their insurance company to whom
they pay a premium too, and get the denial overturned and paidWith that being said, we have adjusted the invoice and the member will not be responsible for any outstanding balance

As per the request of the member SunMed Medical has sent an invoice showing $is owed by the memberWe have sent the invoice we have on file to ** *** *** ** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have received the invoice they have sent indicating that I am no longer being charged for this itemThis resolution is satisfactory to me
Regards,
*** ***

SunMed verified her benefits and the question was asked if she received a pump within the last months, and the *** rep advised us: NOBased off of the information we received by *** billed the claim, it denied for benefit max reachedOur Accounts Receivable team notated patient received
pump from another vendor back in 2014, Joanne left voicemails for the patient, did not receive a reply, then we invoiced her in hopes she can rectify this with ***, since they gave us incorrect information

We have received the complaint and by resolving this matter, we have adjusted the outstanding invoice of $By doing that, Ms*** will no longer receive invoices/phone calls for any additional monies owedWe hope this meets her satisfaction and apologize for any inconvenience this may have
caused her

This is in response to the rejected reply from the consumer, we will not dispute the chargeback of $500 back onto their [redacted] nor try and attempt to collect that $500 from the patient. Again, we will not make any future attempts to collect anything from the patient and their account has a $0 balance. Thank you.Sent on: 9/22/2016 3:38:06 PM

We have received the complaint and by resolving this matter, we have adjusted the outstanding invoice of $200. By doing that, Ms. [redacted] will no longer receive invoices/phone calls for any additional monies owed. We hope this meets her satisfaction and apologize for any inconvenience this may have...

caused her.

resolved