Our company made two very costly mistakes First we shipped a sauna that was supposed to have been held until further notice Most of our sauna sales are shipped immediately, so I can see where this breakdown would occur The second was misfiling the refund form that was submitted We did not catch the mistake until [redacted] pointed it out to us Upon her notification the full refund was submitted and processed We never tried to cover up these mistakes, we admitted our errors and apologized for them We attempted to ease the pain by sending complimentary product for their existing saunas If I could take these errors back, I would obviously do so But, I cant do that The only alternative we are left with is a full refund and gifting them some products in hopes of saving a business relationship After doing both of those things, it appears that relationship will never be repaired[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the sauna is still brokenSunlighten recommended electrician will be at our home Thursday-6/for a 3rd time to try to fix the sauna with the 2nd shipment of replacement partsThe first shipped part was defectiveWe are concerned that the sauna wiring is defectiveWe do not have confidence that after this next electrical repair attempt, that something else will not go wrongSunlighten has made one payment to the cWells Fargo credit card we opened to purchase the sauna with months same as cash promotionTheir payment matched our first monthly payment in May
We are more than willing to correct any issues with your sauna Whether that means we have to send an electrician to diagnose and correct the issue, or we have to replace the sauna all together The limited lifetime warranty does not mean that our product can be returned at any time during the terms of the warranty Our return policy allows for the sauna to be returned within the first days of purchase This sauna was purchased in May of 2011.Thanks, [redacted]
Our company made two very costly mistakes First we shipped a sauna that was supposed to have been held until further notice Most of our sauna sales are shipped immediately, so I can see where this breakdown would occur The second was misfiling the refund form that was submitted We did not catch the mistake until [redacted] pointed it out to us Upon her notification the full refund was submitted and processed We never tried to cover up these mistakes, we admitted our errors and apologized for them We attempted to ease the pain by sending complimentary product for their existing saunas If I could take these errors back, I would obviously do so But, I cant do that The only alternative we are left with is a full refund and gifting them some products in hopes of saving a business relationship After doing both of those things, it appears that relationship will never be repaired[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the sauna is still brokenSunlighten recommended electrician will be at our home Thursday-6/for a 3rd time to try to fix the sauna with the 2nd shipment of replacement partsThe first shipped part was defectiveWe are concerned that the sauna wiring is defectiveWe do not have confidence that after this next electrical repair attempt, that something else will not go wrongSunlighten has made one payment to the cWells Fargo credit card we opened to purchase the sauna with months same as cash promotionTheir payment matched our first monthly payment in May
We are more than willing to correct any issues with your sauna Whether that means we have to send an electrician to diagnose and correct the issue, or we have to replace the sauna all together The limited lifetime warranty does not mean that our product can be returned at any time during the terms of the warranty Our return policy allows for the sauna to be returned within the first days of purchase This sauna was purchased in May of 2011.Thanks, [redacted]