Sunglass Spot

This company is the worst They have the worst customer service and they just want to take your money If you were planning to buy from them, don't BUYER BEWARE and BEWORNED I placed an order on December 1st I reached out to them on December 9th, because the tracking showed that my package was out for deliveryAfter a few days, I reached out to their customer service department and they told me to give it time After another week, I reached out to them again and they said I need to reach out to the post office and find out what was wrong I pushed back and told them to figure out what was wrong I did not here back for days I had to follow up again They had the box shipped back to their office and they are now trying to tell me that I gave them the wrong address I gave them the correct address They are just trying to get over by charging me a restocking fee or pay for shipping twice They website says the following but they do not follow their own policy
How do I return an item?
We're here first and foremost to make sure you're 100% happy with your orderIf there is something you'd like to inquire about, please email ***@gmail.com, and we'll do our best to fix it for you!
RETURNS:
Money back guarantee and no hassle 365-day return policy returns if you are not 100% satisfied with your purchaseSimply return your package to:
SunglassSpot
SunglassSpot.Com
PO BOX
WESTMINSTER CA

I will never purchase anything from this business I did not receive my package from sunglass spot however they charged my account right away When I reached out to get my order replaced, they were very unproffesional and declined to replace my orderPlease beware that if your package does not reach your hands, you will not get you money back and no order!

Hi, tracking shows it has been delivered. ***

PLEASE EVERYONE WHO WANTS TO ORDER FROM THIS SITE BE CAREFUL OR SIMPLY DON'T! There are a lot of other options that affordable sunglasses but SUNGLASS SPOT just want to take your money! I order a pair of sunnies, I didn't received any email whasoever and I messaged them on insta, on facebook, I sent email and no response! I placed the order on May and it still hasn't arrived, probably never willSo, ladies, DON'T WASTE YOUR MONEY!!!!!
Oh by the way I am from Macedonia and I ordered the sunnies in the US at my aunt's house as she was coming here the next week! I f*d up :))))))

I ordered sunglasses from this companyApparently one of them was backordered, so they held my whole order for weeks without informing meWhen I finally sent an email asking about the order, they immediately refunded the backordered sunglasses, and didn't notify me of which ones or why they were doing itI sent another email, because I wanted to replace them, not refund themI finally received a rude and short response from someone named Ana, who told me they would refund the shipping on a new order, no apologies offered for their errorWhen I asked what I would have to do to get the shipping, waived, she responded a day and half later telling me that I have to order first and then send an email, and they would refund the shippingThis would be fine, but I was taken aback by how unprofessional they were to me, how they put me out with their error and didn't apologize, and how they didn't even tell me how to get the shipping waived until I askedI told them that I would be taking my business elsewhere and they responded with a "Thank you!!!" Anyway, I guess teenagers run their business

Sunglass Spot is a rip off I placed an order for pairs of sunglasses on March 31, 2017, I receive an email confirmation April 1, with an USPS shipping confirmation that says the package was supposed to be delivered Saturday, April 8, Every time I track the package it says it's in transit but it's now April 11th and I still haven't received my sunglasses I emailed Sunglass Spot and they told me to check with my neighbors to see if someone got the package, WTF? Wouldn't the USPS tracking at least say the package was delivered even if it was delivered to a neighbor instead of meThey have said nothing about sending another sunglass order or refunding me my money I should have ordered through paypal and I wouldn't have to go thru this NEVER AGAIN Sunglass Spot NEVER AGAIN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon reviewing the email thread, I was told that I could keep the sunglasses for a refund, or wait 4-weeks for a replacementTheir customer service team then went back on their word in the very next email, claiming that this offer is not availableHowever, why was this offered to me in the first place? I have attached a copy of that email thread to this email for reviewThe way they have handled this issue is unprofessional and proves that they have terrible customer serviceThere was no apology after that and no reasoning with them at allWhen I requested to be in contact with a manager, she explained the offer "was not in their policy." Regardless, customer service still initially offered those options to me, before I was told this was not "policy." I understand companies must abide by the policies outlined for them, but the fact still remains that those options were written and offered, before anyone else mentioned anything about what is considered policyIf this was not within the company's policy, it should not have been offered in the first place.The purpose of customer service to provide support to the customerDealing with this situation has been exhausting and frustratingAs a customer service representative myself, I know that the customer's satisfaction is the number one priority, and that once we give our word on something, we must honor it
Regards,
*** ***

I must say I have been ordering for a month now I ordered over 30+ glasses and I am very happy so far to dateI did not have to call customer serviceVery happy with the service and the quality of the products that I purchasedSometimes it's best to experience things for yourself instead of always reading a review they are not always telling the truth

I shopped with this company before between 2015-and had no issues with themOrders were usually processed and shipped right away and arrived in about a weekRecently, I placed an order on April 4th and received an email the next day with a tracking # stating that my order was on the way For days, and weeks, the tracking # never updated, so I emailed the company and received a generic automated response email explaining that my order was processed and shipped and that the tracking # should update in about or more daysThey also said that it was the USPS who was responsible for scanning the packages and, if they didn't it was an error on their part and not the companyWell, the tracking # never updated after its "pre shipment" status and any other emails and private messages I sent the company were wholly ignoredI requested a refund, but received no response from themSo, now I never received the items I ordered about weeks ago and the customer service department is ignoring my attempts to contact them tio rectify this situationThey are very unprofessionalI will never shop with this company again and suggest that potential future buyers steer clear or shop at their own risk

*** emailed us when she received her order with a damage complaint on of the sunglasses she purchased We offered to send her replacements free of
chargeShe responded with another email claiming that a third was damagedWe offered to replace all threeThen she emailed us a third time stating that she did not want to wait to receive her replacements, and we offered to send her a repair kit to fix the loose screw on the sunglassesShe denied all of our attempts to resolve her issues and stated that she would prefer to send everything back for a refund Once her package was received, we refunded her for all the items that she returnedShe is also expecting a full refund for shipping services that she paidHowever, our website clearly states that payments for shipping services are nonrefundable

Hi, tracking shows it has been delivered. ***

Hi,They do not have a contact number on their siteThe site address is "sunglassspot.com"

Unfortunately we cannot change our decision. We offer a 100% guarantee on our products and thus will offer a full product refund once the item is returned to us. She cannot keep the item and expect a full refund. That is not in line with our returns policy.

I Love the styles, this is my first time ordering and my package was lost. Ive emailed, and basically they want me to go to USPS, Ive been on hold, its lost. Its not at my complex office. I'm in customer service. I know they can reship my order. Ill give a different address. I really want my sunglasses! I'm very disappointed

[redacted] emailed us when she received her order with a damage complaint on 2 of the sunglasses she purchased.  We offered to send her replacements free of charge. She responded with another email claiming that a third was damaged. We offered to replace all three. Then she emailed us a third time...

stating that she did not want to wait to receive her replacements, and we offered to send her a repair kit to fix the loose screw on the sunglasses. She denied all of our attempts to resolve her issues and stated that she would prefer to send everything back for a refund.  Once her package was received, we refunded her for all the items that she returned. She is also expecting a full refund for shipping services that she paid. However, our website clearly states that payments for shipping services are nonrefundable.

We always stand behind our products with a full guarantee. That is why we offer a full product refund on all purchases as long as they are returned in the original condition received within 365 days. We already mentioned to the buyer that all sunglasses will have minor imperfections. We cannot...

guarantee that our future shipment will be any different from what she has received. She wants a full refund and to keep the sunglasses, which is not an option. We have told her many times we can offer a refund once the item is returned back to us.

Hi,
They do not have a contact number on their site. The site address is "sunglassspot.com".

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The seller claims that I have received the package but I have not. We have exchanged lengthy emails about the subject with the last email sunglassspot saying they'd get back to me but never have.Here is the email: Hi [redacted], we submitted a claim online at USPS.com, however, were told that decisions can take up to 30 days. We are still waiting to her the results of the claim. As you can see from the tracking, we sent your order and tracking shows it was delivered. We hope that USPS will provide a speedy resolution. Thank youOn Wed, Jun 10, 2015 at 7:22 PM,  <[redacted]@yahoo.com> wrote:Hi,Where is my package or my refund? If I don't receive a reply I am going to report you to the Revdex.com. I have been very patient for an excessive amount of time. On May 31, 2015, at 9:02 PM, Sunglass Spot <[email protected]> wrote:Hi [redacted]! We have submitted for a claim for your package. USPS has told us that the package was delivered to your mail box and they could not further locate it because it was not lost. So we have submitted for a claim on our end and are waiting to hear the outcome.On Sun, May 31, 2015 at 1:38 AM,  <[redacted]@yahoo.com> wrote:Hi,I have waited long enough. I'd like this to be resolved immediately.On May 25, 2015, at 9:31 PM, Sunglass Spot <[email protected]> wrote:Hi! We submitted an inquiry online for USPS to try to locate the package. We have not heard back from them. I can call them tomorrow for an update.On Sun, May 24, 2015 at 4:53 PM,  <[redacted]@yahoo.com> wrote:Hi it has been 3-5 days. Do you have a resolution for me?On May 16, 2015, at 10:24 PM, Sunglass Spot <[email protected]> wrote:Your mail carrier would be the person who delivery your USPS mail on a daily basis. It's usually the same person who delivers your daily mail. We can put an inquiry into this.  We will let you know as soon as we hear back from USPS, which is usually 3-5 days. Thank youOn Thu, May 14, 2015 at 11:45 PM,  <[redacted]@yahoo.com> wrote:I don't know who the mail carrier is. I've never met him and the clerk wasn't able to direct me to anyone else that could help me. On May 14, 2015, at 11:33 PM, Sunglass Spot <[email protected]> wrote:Right, that's why we asked if you can personally ask your mail carrier. Because only they would know or remember where it was delivered. A clerk at USPS is only gonna be able to tell you what the tracking shows. On Thu, May 14, 2015 at 11:11 PM,  <[redacted]@yahoo.com> wrote:Hi,I went a few days ago to ask and they said they could only tell me what the tracker already displayed. But as I mentioned, I haven't received it. On May 14, 2015, at 11:06 PM, Sunglass Spot <[email protected]> wrote:Hi [redacted]! Is there any way you can possibly ask your mail carrier personally to make sure they did not misdeliver the package?On Thu, May 14, 2015 at 10:57 PM,  <[redacted]@yahoo.com> wrote:Hi,I have checked and even waited plenty of days more in hopes there was a mix up. But I never received them. Thanks,[redacted]On May 14, 2015, at 10:52 PM, Sunglass Spot <[email protected]> wrote:Hi [redacted]! Please double check as tracking shows your package was delivered:Tracking:[redacted]LocationDateLocal TimeDescription[redacted], CA, [redacted], USApril 25, 201507:39:00DELIVERED IN/AT MAILBOXOn Thu, May 14, 2015 at 6:54 PM,  <[redacted]@yahoo.com>wrote:Hi,On 4/23 I placed an order to be shipped to [redacted] Ave, [redacted] CA [redacted]. And it has not arrived. It is order 4215.Thank you,[redacted]-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!-- www.SunglassSpot.comThe hot spot for cool shades!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Upon reviewing the email thread, I was told that I could keep the sunglasses for a refund, or wait 4-6 weeks for a replacement. Their customer service team then went back on their word in the very next email, claiming that this offer is not available. However, why was this offered to me in the first place? I have attached a copy of that email thread to this email for review. The way they have handled this issue is unprofessional and proves that they have terrible customer service. There was no apology after that and no reasoning with them at all. When I requested to be in contact with a manager, she explained the offer "was not in their policy." Regardless, customer service still initially offered those options to me, before I was told this was not "policy." I understand companies must abide by the policies outlined for them, but the fact still remains that those options were written and offered, before anyone else mentioned anything about what is considered policy. If this was not within the company's policy, it should not have been offered in the first place.
The purpose of customer service to provide support to the customer. Dealing with this situation has been exhausting and frustrating. As a customer service representative myself, I know that the customer's satisfaction is the number one priority, and that once we give our word on something, we must honor it.
Regards,
[redacted]

I order from sunglass spot numerous of times and never had a issue my last order I didnt recieve 3 shades and email them got in contact with ANA and she was the rudest person I could have help me the mistake was on them and her responses I will not tolerate she was extremely rude told me take picture of box after I trashed it because I didnt notice the mistake till day of the event for which I purchase these for I was told send pictures which I was upset but still did I felt like I thought they think im lien mind you im loyal customer if they pull my file up so after I send the picture I notice I recieve 3 pairs I never order instead of my 3 so im sending the picture she telling me I recieved 11 items im like yes I did but did not recieve what I paid for and the fact that she going back and fourth I had to send her my order list which was common sense but she so busy worried bout me getting 11 item she didnt customer service me the right way im irate again ANA is horrible customer service is not your field...just going through review im sure they delt with someone like Ana you guys will only lose customer with the attitude