Sunglass Hut

Greely Pro Renovations was a pleasure to work with and did an amazing job finishing our basementWe contacted several contractors and met with a fewSince our basement was completely unfinished, it was a blank canvassWe had ideas and specific requirements, but we were looking for a contractor and team that would know how to implement what we wanted and would also provide us with some suggestions to maximize our spaceGreely Pro Renovations hit the mark [redacted] listened to what we wanted, asked some questions about our dislikes and looked around the rest of our home to get an understanding of our tasteHis suggestions were on point and he and his team delivered! We love our basement and highly recommend Greely Pro RenovationsEveryone on the team is friendly and helpful and they know their craftThey exceeded our expectations; were on time and on budget! It was a great experience

Re: [redacted] Dear Ms [redacted] : We are in receipt of Ms [redacted] 's complaint filed with your office Luxottica Retail's vision ts to provide legendary customer serviceWe're sorry Ms [redacted] feels we fell short of our goal and is dissatisfied Ms [redacted] states her and her sons RayBan frames began to peel on the templesShe is requesting new frames at no cost We apologize for any frustration that Ms [redacted] has experiencedFeedback from our customers is appreciatedUnfortunately, we are unable to do as Ms [redacted] request Ms [redacted] was unable to provide the correct receipt information for the RayBan sunglasses that were purchased for herself and her sonWe were also unable to locate any purchase history for her in our systemIn the spirit of customer service excellence Ms [redacted] is being offered 50% off toward any purchase for her and her son Ms [redacted] can visit her local Sunglass Hut to take advantage of the offer; Maui Jim and Oakley are excluded The closest Sunglass location that we fount is below Sunglass Hut Outlet Grove City Premium Outlets [redacted] ( [redacted] Ms [redacted] will be able to present this letter and provide it to a Sunglass Hut of her choice in order to receive 50% her next purchase at her convenience Thank you for contacting Luxottica Retail Sincerely, [redacted] Escalations Specialist Sunglass Hut

*** and his team came to help prep and finish my *** condominium for new countertops in both the kitchen and two bathrooms*** and his team's work included removal of the old countertops & backsplash, undoing and redoing plumbing, installing a new backsplash and a new hood vent*** and his team *** are very knowledgeable, hard working and very down to earthThey work very well together and treated *** like gold - this was her first renovation ever and she was a little overwhelmed in generalHowever she was always calmed down after talking to ***, as she trusted his instincts and reassuring recommendationsHe gave her his opinion when asked but never forced her into something that she didn't like or want - other contractors who bid on her job were trying to get her to do things which she simply didn't want to doOverall a great experience with these folks - we wouldn't hesitate recommending them to others!

Greely Pro Renovations was a pleasure to work with and did an amazing job finishing our basementWe contacted several contractors and met with a fewSince our basement was completely unfinished, it was a blank canvassWe had ideas and specific requirements, but we were looking for a contractor and team that would know how to implement what we wanted and would also provide us with some suggestions to maximize our spaceGreely Pro Renovations hit the mark*** listened to what we wanted, asked some questions about our dislikes and looked around the rest of our home to get an understanding of our tasteHis suggestions were on point and he and his team delivered! We love our basement and highly recommend Greely Pro RenovationsEveryone on the team is friendly and helpful and they know their craftThey exceeded our expectations; were on time and on budget! It was a great experience

My mother brought me a pair of *** a Sungalss, I didn't like the ones she picked out of me so I wanted to exchange themOnce I arrived at the store I explained to the lady working there that I just wanted to exchange them and I didn't want a refundShe was rude from the start and asked which sunglasses I wanted I pointed them out to her and she said that was the display pair and I can't have themI have brought numerous pairs from Sunglass Hut and explained to her I have brought the display beforeAt that time she said what are you stupid and can't listenAt that time I left the store because I was extremely upset that someone would call me names while I was spending money at Sunglass Hut

Re: [redacted]
Dear Ms. [redacted]:
We are in receipt of Ms. [redacted]'s complaint filed with your office Luxottica Retail's vision ts to provide legendary customer service. We're sorry Ms. [redacted] feels we fell short of our goal and is...

dissatisfied.
Ms. [redacted] states her and her sons RayBan frames began to peel on the temples. She is requesting new frames at no cost.
We apologize for any frustration that Ms. [redacted] has experienced. Feedback from our customers is appreciated. Unfortunately, we are unable to do as Ms. [redacted] request.
Ms. [redacted] was unable to provide the correct receipt information for the RayBan sunglasses that were purchased for herself and her son. We were also unable to locate any purchase history for her in our system. In the spirit of customer service excellence Ms. [redacted] is being offered 50% off toward any purchase for her and her son Ms. [redacted] can visit her local Sunglass Hut to take advantage of the offer; Maui Jim and Oakley are excluded.
The closest Sunglass location that we fount is below.
Sunglass Hut Outlet
Grove City Premium Outlets
[redacted]
[redacted]
([redacted]
Ms. [redacted] will be able to present this letter and provide it to a Sunglass Hut of her choice in order to receive 50% her next purchase at her convenience.
Thank you for contacting Luxottica Retail.
Sincerely,
[redacted]
Escalations Specialist
Sunglass Hut

Review: I WAS SOLD FAKE RAYBANS AT SUNGLASS HUT. I BOUGHT 2 PAIR FOR A FAMILY PICTURE THAT IS SCHEDULED FOR THIS SATURDAY. I BOUGHT THEM ON 7/11 AND ON THE 16TH NOTICED THAT THE PAINT WAS PEELING AROUND THE TEMPLES AND THE SCREWS WERE LOOSE SO I TOOK THEM BACK TO PRIME OUTLETS, I WAS TOLD AT THE TIME THAT THE SCREWS WERE TIGHTENED AND THE PAINT PEELING COULD BE FROM THE MEDICATION I WAS TAKING. I COULDNT UNDERSTAND WHY MY SONS WAS PEELING AS WELL CONSIDERING HE IS NOT TAKING ANY MEDICATION BUT THOUGHT I GUESS THATS THE PRICE OF BUYING AT AN OUTLET. ON THE 18TH WHEN LENSES CAME OUT OF BOTH OF OUR GLASSES AND WE WENT BACK I WAS INFORMED THAT I MUST HAVE BOUGHT FAKE RAY-BANS BECAUSE SOME CUSTOMERS EXCHANGE THIER FAKE ONES FOR REAL ONES, I WAS THEN INFORMED (DESPITE HAVING MY RECIPET FOR OVER 200 DOLLARS SPENT ON GLASSES AT THIER STORE) NOTHING CAN BE DONE. NO ONE WOULD GIVE ME AND DISCTRICT MANAGERS NUMBER AND DIRECTED ME TO YOU. SO I SENT AN EMAIL TO YOU ALL AND TO SUNGLASS HUT, I WANT REFUNDED OR NEW GLASSES. AND I SHOULD NOT BE EXPECTED TO PAY FOR ANY REFUNDS CONSIDERING THEY WERE CONTERFEITDesired Settlement: I will not step foot back into that store considering how I was treated, I would like a replacement sent for both pairs sent to me.

Business

Response:

Re: [redacted]

Dear Ms. [redacted]:

We are in receipt of Ms. [redacted]'s complaint filed with your office Luxottica Retail's vision ts to provide legendary customer service. We're sorry Ms. [redacted] feels we fell short of our goal and is dissatisfied.

Ms. [redacted] states her and her sons RayBan frames began to peel on the temples. She is requesting new frames at no cost.

We apologize for any frustration that Ms. [redacted] has experienced. Feedback from our customers is appreciated. Unfortunately, we are unable to do as Ms. [redacted] request.

Ms. [redacted] was unable to provide the correct receipt information for the RayBan sunglasses that were purchased for herself and her son. We were also unable to locate any purchase history for her in our system. In the spirit of customer service excellence Ms. [redacted] is being offered 50% off toward any purchase for her and her son Ms. [redacted] can visit her local Sunglass Hut to take advantage of the offer; Maui Jim and Oakley are excluded.

The closest Sunglass location that we fount is below.

Sunglass Hut Outlet

Grove City Premium Outlets

([redacted]

Ms. [redacted] will be able to present this letter and provide it to a Sunglass Hut of her choice in order to receive 50% her next purchase at her convenience.

Thank you for contacting Luxottica Retail.

Sincerely,

Escalations Specialist

Sunglass Hut

My mother brought me a pair of [redacted] a Sungalss, I didn't like the ones she picked out of me so I wanted to exchange them. Once I arrived at the store I explained to the lady working there that I just wanted to exchange them and I didn't want a refund. She was rude from the start and asked which sunglasses I wanted I pointed them out to her and she said that was the display pair and I can't have them. I have brought numerous pairs from Sunglass Hut and explained to her I have brought the display before. At that time she said what are you stupid and can't listen. At that time I left the store because I was extremely upset that someone would call me names while I was spending money at Sunglass Hut.