Sunfire Hearth Patio and Spa, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have also responded to Sunfire and have acknowledged their gestureThank-you for getting action for me on this matter Regards, [redacted] ***

We apologize for the delay it took in getting Mr***'s refund processedThis has been processed and given to Mr***His desired outcome has been metThank you,

We have been in contact with *** *** regarding this issue, The initial service call revealed a faulty control board for the *** *** ** pellet stove from the factoryThis was replaced under warranty by our service technicians with a new control board on 1-12-2015.
On
Feb we received notification from the stove manufacture that they had discovered an issues with all control boards for this model lineThis notification instructed us to replace all *** *** ** control boards that we had installed and in our inventoryThis information was passed along to *** *** who requested a refund on the unit.
Upon explanation of the issue *** *** agreed to have us install the second control boardThis is scheduled to occur on 3-13-Attached is the recall notification from the stove manufacture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We have had the SECOND control board installed 3-13-15. The very same evening, the stove stopped working. We have been in contact with MrNathan C*** @ SunFire. We went through a number of troubleshooting attempts, 3-16-15, the stove ran for a while and then stopped working again. My husband spent a good part of the night/early morning attempting to restart the stove. Once again, we are stating that we want a full refund - purchase price + installation.
Regards,
*** & *** ***

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have also responded to Sunfire and have acknowledged their gesture. Thank-you for getting action for me on this matter.
Regards,
[redacted]

We apologize for the delay it took in getting Mr. [redacted]'s refund processed. This has been processed and given to Mr. [redacted]. His desired outcome has been met. Thank you,

We apologize for the delay it took in getting Mr. [redacted]'s refund processed. This has been processed and given to Mr. [redacted]. 
His desired outcome has been met. 
Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have also responded to Sunfire and have acknowledged their gesture. Thank-you for getting action for me on this matter.
Regards,
[redacted]