Sundown Farm

We are very sorry for you loss of ***I would like to point out that all of the accusations you have made are inaccurateWe are very aware that ANY anesthetic surgery comes with risk and we go over this with the owner, and the consent form that the owner signed goes over this riskYou are correct, your pet was not up to date on vaccines, therefore the owner requested they all be updatedAlso, the owner was given a choice of doing pre-anesthetic bloodwork- which could show us a potential problem prior to surgery and she declinedDr [redacted] did call you back and go over things in detail with you- that this could have been a reaction to anesthesia, or something elseOur staff tried to be as helpful as possible, but when they are being harrassed and called horiffic names (swearing at us) via the telephone, we choose to hang up- nobody should have to endure thatWe also saw to it that you received a FULL reimbursement on everything that was done for ***Thank you for your time

We are very sorry for you loss of [redacted]. I would like to point out that all of the accusations you have made are inaccurate. We are very aware that ANY anesthetic surgery comes with risk and we go over this with the owner, and the consent form that the owner signed goes over this risk. You are...

correct, your pet was not up to date on vaccines, therefore the owner requested they all be updated. Also, the owner was given a choice of doing pre-anesthetic bloodwork- which could show us a potential problem prior to surgery and she declined. Dr. [redacted] did call you back and go over things in detail with you- that this could have been a reaction to anesthesia, or something else. Our staff tried to be as helpful as possible, but when they are being harrassed and called horiffic names (swearing at us) via the telephone, we choose to hang up- nobody should have to endure that. We also saw to it that you received a FULL reimbursement on everything that was done for [redacted]. Thank you for your time.