Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hopefully the pictures help somewhat The tubular railing has pulled away from the original mounting position; I think that is pretty well captured by the pictures The framework has pulled away in places from the wood underneath, possibly due to the porch shifting Screws have been pulled out and some were broken As a result of the framework shifting, many of the panels either don't move anymore or are very tight The panels are not terribly strong and I suspect that some of them have bent as the framework moved; hopefully they will bounce back to their original shapes so that they will slide freely once the framework is adjustedThe door handle was installed upside down and the door itself won't close; I suspect that the framework for it has also moved but also the flooring may have moved or swelled such that the bottom of the door runs into the boards There are other gaps that have opened up as well which are not easily seen in the pictures The closer for the door was also not installed securely, which is shown by one of the picturesThis list is not exhaustive but hopefully covers the major items so that your technician will know what to bring with him and can fix/adjust anything else that he may run across
[redacted] , I'm responding to the above case for Sundecks of Richmond I am completely sympathetic with Mr [redacted] regarding his frustration in trying to have his [redacted] mini-split unit repairedIn 30+ years of being a contractor I have never had such an experience with a supplier [redacted] has the worst customer support of any company I have ever worked with and has done virtual nothing to help us repair the faulty unit that was under a full warranty I have had different HVAC mechanics go to Mr [redacted] house to attempt to repair his mini-splitThey have all contacted [redacted] only to be told the wrong solution, been given the run around, not had calls returned, been sent parts to install that were not broken and deny any warranty claimsTo date I have spent almost $in service calls and have bought about $in parts ( even though this unit was under the manufacturer's warranty) .To say this experience has been frustrating, both for Mr [redacted] and myself, would be an understatement We pride ourselves in solving customers problems as soon as we can and normally this would have been resolved in a matter of a week or two, with a little help from [redacted] Due to my recent traveling I have told every mechanic that has visited the [redacted] to do whatever it takes to solve the problem and I have even bought parts that should have been free due to the warranty just to get it fixed As of now, the last HVAC mechanic to visit the [redacted] house has suggested looking for a compatible exterior unit or contacting ***, which sells the [redacted] unitsI will be back n Richmond onAugust 20th and will make every effort to see if these solutions are viable Thank you for your attention to this matter and I will update you on future developments regarding this issue [redacted]
Owner refused to honor our warranty, ignored my calls and messages, and finally lied about correcting the situationHe never fixed the problem
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hopefully the pictures help somewhat The tubular railing has pulled away from the original mounting position; I think that is pretty well captured by the pictures The framework has pulled away in places from the wood underneath, possibly due to the porch shifting Screws have been pulled out and some were broken As a result of the framework shifting, many of the panels either don't move anymore or are very tight The panels are not terribly strong and I suspect that some of them have bent as the framework moved; hopefully they will bounce back to their original shapes so that they will slide freely once the framework is adjustedThe door handle was installed upside down and the door itself won't close; I suspect that the framework for it has also moved but also the flooring may have moved or swelled such that the bottom of the door runs into the boards There are other gaps that have opened up as well which are not easily seen in the pictures The closer for the door was also not installed securely, which is shown by one of the picturesThis list is not exhaustive but hopefully covers the major items so that your technician will know what to bring with him and can fix/adjust anything else that he may run across
[redacted] , I'm responding to the above case for Sundecks of Richmond I am completely sympathetic with Mr [redacted] regarding his frustration in trying to have his [redacted] mini-split unit repairedIn 30+ years of being a contractor I have never had such an experience with a supplier [redacted] has the worst customer support of any company I have ever worked with and has done virtual nothing to help us repair the faulty unit that was under a full warranty I have had different HVAC mechanics go to Mr [redacted] house to attempt to repair his mini-splitThey have all contacted [redacted] only to be told the wrong solution, been given the run around, not had calls returned, been sent parts to install that were not broken and deny any warranty claimsTo date I have spent almost $in service calls and have bought about $in parts ( even though this unit was under the manufacturer's warranty) .To say this experience has been frustrating, both for Mr [redacted] and myself, would be an understatement We pride ourselves in solving customers problems as soon as we can and normally this would have been resolved in a matter of a week or two, with a little help from [redacted] Due to my recent traveling I have told every mechanic that has visited the [redacted] to do whatever it takes to solve the problem and I have even bought parts that should have been free due to the warranty just to get it fixed As of now, the last HVAC mechanic to visit the [redacted] house has suggested looking for a compatible exterior unit or contacting ***, which sells the [redacted] unitsI will be back n Richmond onAugust 20th and will make every effort to see if these solutions are viable Thank you for your attention to this matter and I will update you on future developments regarding this issue [redacted]