On May 28th, we received a work order, appointment was set on June 1st and that day technician came out and repaired a leak in dishwasherOn October 28th, customer called saying that her dishwasher is leaking again, but her warranty has been expired by nowHer warranty has up to days recall policy, but it is been over than days from the last day outIn this case service fee apples, but customer refused to pay
I wanted to inform you that AT appliance came back out at the request of my homeowners insurance policy due to the complaint I filed with them on thier first visitAT appliance tech showed up again with no tools and no expectations of truly finding out why they washer was making the noise still
when it spins at the higher cycleHe just listened to the noise and wrote up a paper stating that it made the noise at the higher spin cycle and leftI again, asked why he does not have any tools and why is he not going to diagnose or fix the washer on this second visitHe stated that he knew what the issues was and that he would have to order partsI asked how he knows what parts and he said he just does and then leftI recieved a few days later a letter from the insurance company stating they were not going to fix my washing machine because the technition that came out said I had overloaded the washer and this is why the washing machine is brokeFirst, I am very upset that I am now being retaliated against for reporting this company and this technition to the company he works for, the contracters board and my home owners insurance company that sent this company out and the Revdex.comI am very upset that this company sent out the same guy so that he could write up an eronious report for my insurance company so they would not fix the washing machine saying that I overloaded itI have not overloaded my washing machine and in fact it works fine in the lower spin settings, but not the higher oneI have no idea why this is happening with it and with visits from the same company, I still have no ideaThis past weekend I recieved an envenlope with my origional check for the $that I wrote to the AT appliance companyThere was not note or anything else and just the check. I would like to see something done to resolove this company retaliating against the consumers who file a complaintFirst, they should not be allowed don't write up lies about the issue so the insurance company does not fix it and second, actuallyl come out to the consumers house with tools to take apart the washer to find out what the real issue is and what is possibly brokenI want my washer diagnosed properlyl and fixedThis should be a cost by me as I had insuranceThis company should pay for any appliance fixes due to their lieing on the report to retaliate against me for reporting the issues.
*** ***
Good afternoon,
AT Appliance, Increceived a work order on 10/18/and an appointment was set on 10/22/At that day technician fixed a drain lineBy the end of the same day, customer called back saying that it is making noise, and wanted tech to come back, but tech could not do so because he was out of areaAT Appliance offered a customer the soonest appointment that was available, but she refused to accept any appointmentsA customer requested to deduct her service fee, and her check of $was sent to her backTechnician came back on the next day to solve a problem with noise which was coming from the drum, the reason is overloading*** *** *** (Home Warranty) does not cover overloading and also there was baffle that was missing, *** denied this claim
I contacted Mr. [redacted] on the phone. He was kind enough to carry a brief conversation with me. In the most polite way I explained to him that they had a communication error....
Instead of offering to replace the door with a gasket, which would cost thousands of dollars, my technician offered to try to repair the situation by softening the old gasket, which in return in most cases would compensate for unevenness in the door alignment. Because it is a tedious procedure he offered to attempt it for $100. Also working with an old gasket results could vary and therefore might not last as would a new one. I explained the situation to Mr. [redacted] and he agreed with me that the situation was not explained to him correctly, and if it was he might even have agreed with repairs. Ofcourse I apologized to him for having a bad experience and told him that the refund for service fee is in the mail. He seemed content and happy to hear from us.
Thanks again
[redacted]
Operations Manager
Business states that they initially came out and tested unit but showed no error codes. The second time technician came out, the drum was taken out and found socks and coins, under the drum. This is usually caused by the overloading of the unit which the...
protection plan consumer has did not cover. The third time business went out was due to consumer calling retailer so our technician went out again. Once again no error code was found and consumer was advised to stop overloading the unit and the washer would operate properly. Business followed proper protocol and communicated all findings to consumer. The overloading of the washer was the cause of the customer issues.
On May 28th, 2015 we received a work order, appointment was set on
border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: rgb(204, 204, 204);">June 1st and that day technician came out and repaired a leak in dishwasher. On October 28th, 2015 customer called saying that her dishwasher is leaking again, but her warranty has been expired by now. Her warranty has up to 60 days recall policy, but it is been over than 120 days from the last day out. In this case service fee apples, but customer refused to pay.
On May 28th, we received a work order, appointment was set on June 1st and that day technician came out and repaired a leak in dishwasherOn October 28th, customer called saying that her dishwasher is leaking again, but her warranty has been expired by nowHer warranty has up to days recall policy, but it is been over than days from the last day outIn this case service fee apples, but customer refused to pay
I wanted to inform you that AT appliance came back out at the request of my homeowners insurance policy due to the complaint I filed with them on thier first visitAT appliance tech showed up again with no tools and no expectations of truly finding out why they washer was making the noise still
when it spins at the higher cycleHe just listened to the noise and wrote up a paper stating that it made the noise at the higher spin cycle and leftI again, asked why he does not have any tools and why is he not going to diagnose or fix the washer on this second visitHe stated that he knew what the issues was and that he would have to order partsI asked how he knows what parts and he said he just does and then leftI recieved a few days later a letter from the insurance company stating they were not going to fix my washing machine because the technition that came out said I had overloaded the washer and this is why the washing machine is brokeFirst, I am very upset that I am now being retaliated against for reporting this company and this technition to the company he works for, the contracters board and my home owners insurance company that sent this company out and the Revdex.comI am very upset that this company sent out the same guy so that he could write up an eronious report for my insurance company so they would not fix the washing machine saying that I overloaded itI have not overloaded my washing machine and in fact it works fine in the lower spin settings, but not the higher oneI have no idea why this is happening with it and with visits from the same company, I still have no ideaThis past weekend I recieved an envenlope with my origional check for the $that I wrote to the AT appliance companyThere was not note or anything else and just the check. I would like to see something done to resolove this company retaliating against the consumers who file a complaintFirst, they should not be allowed don't write up lies about the issue so the insurance company does not fix it and second, actuallyl come out to the consumers house with tools to take apart the washer to find out what the real issue is and what is possibly brokenI want my washer diagnosed properlyl and fixedThis should be a cost by me as I had insuranceThis company should pay for any appliance fixes due to their lieing on the report to retaliate against me for reporting the issues.
*** ***
Good afternoon,
AT Appliance, Increceived a work order on 10/18/and an appointment was set on 10/22/At that day technician fixed a drain lineBy the end of the same day, customer called back saying that it is making noise, and wanted tech to come back, but tech could not do so because he was out of areaAT Appliance offered a customer the soonest appointment that was available, but she refused to accept any appointmentsA customer requested to deduct her service fee, and her check of $was sent to her backTechnician came back on the next day to solve a problem with noise which was coming from the drum, the reason is overloading*** *** *** (Home Warranty) does not cover overloading and also there was baffle that was missing, *** denied this claim
I contacted Mr. [redacted] on the phone. He was kind enough to carry a brief conversation with me. In the most polite way I explained to him that they had a communication error....
Instead of offering to replace the door with a gasket, which would cost thousands of dollars, my technician offered to try to repair the situation by softening the old gasket, which in return in most cases would compensate for unevenness in the door alignment. Because it is a tedious procedure he offered to attempt it for $100. Also working with an old gasket results could vary and therefore might not last as would a new one. I explained the situation to Mr. [redacted] and he agreed with me that the situation was not explained to him correctly, and if it was he might even have agreed with repairs. Ofcourse I apologized to him for having a bad experience and told him that the refund for service fee is in the mail. He seemed content and happy to hear from us.
Thanks again
[redacted]
Operations Manager
Business states that they initially came out and tested unit but showed no error codes. The second time technician came out, the drum was taken out and found socks and coins, under the drum. This is usually caused by the overloading of the unit which the...
protection plan consumer has did not cover. The third time business went out was due to consumer calling retailer so our technician went out again. Once again no error code was found and consumer was advised to stop overloading the unit and the washer would operate properly. Business followed proper protocol and communicated all findings to consumer. The overloading of the washer was the cause of the customer issues.
On May 28th, 2015 we received a work order, appointment was set on
border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: rgb(204, 204, 204);">June 1st and that day technician came out and repaired a leak in dishwasher. On October 28th, 2015 customer called saying that her dishwasher is leaking again, but her warranty has been expired by now. Her warranty has up to 60 days recall policy, but it is been over than 120 days from the last day out. In this case service fee apples, but customer refused to pay.