Initial Business Response / [redacted] (1000, 13, 2016/11/17) */ Vehicle has been in our possession for repairs for over two months as customer has statedVehicle was sold to customer "as is" and was running 100% fineIf there were any issues with the vehicle they would have been repaired prior to sale That being saidWe are attempting to fix a running issue with the vehicle that was towed in and whereas most diagnostic and repairs are completed in a few days or so, but can unfortunately take a lot longerThis is one of those casesWe have spoken to the customer many times keeping him up to date with the progress of his vehicleWe are also at the mercy of the vendors we are getting parts from for we sometimes have to wait up to 5-days to receive themWe have had to send a fuel injection control module back to a vendor times now and are waiting for another to send us one a third time due to the issues from previous vendorIn regards to "dealer" involvement it was explained that the "FICM" is suppose to come "plug and play" meaning it comes programmed and just needs to be installedIn some cases however the "FICM" may need to be flashed while in the vehicle which requires factory softwareWe have all equipment needed to do programming with purchase of Ford Factory on-line flashing subscription software, unfortunately after weeks of trying, we then found out we received a 2nd defective FICM moduleWeeks ago we informed the customer of these issues & offered if he needed to get a rental car for a day to make an important medical appointment we would get one provided for him and take the price off his billWe are also compensating him for the last towWe can understand the customer's frustration and concerns however all is being done to repair the vehicle so the customer may be able to drive his vehicle as soon as possibleWe are also working with local Ford dealer to help resolve issue still at this time Respectfully, Dave's Automotive Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never received any offer for a rental carTruck is now being serviced by an authorized Ford service departmentPer phone call with Ford dealership on 11-16-2016, they determined that generic [redacted] parts would not work on a Ford truckFord dealer is awaiting return call since yesterday to authorize Ford servicing with Ford partsAs of today, no reply has been received from either source as to decision or progressI personally asked Dave's service manager who was paying from this service and he replied we are
Initial Business Response /* (1000, 13, 2016/11/17) */
Vehicle has been in our possession for repairs for over two months as customer has statedVehicle was sold to customer "as is" and was running 100% fineIf there were any issues with the vehicle they would have been repaired prior to sale
That being saidWe are attempting to fix a running issue with the vehicle that was towed in and whereas most diagnostic and repairs are completed in a few days or so, but can unfortunately take a lot longerThis is one of those casesWe have spoken to the customer many times keeping him up to date with the progress of his vehicleWe are also at the mercy of the vendors we are getting parts from for we sometimes have to wait up to 5-days to receive themWe have had to send a fuel injection control module back to a vendor times now and are waiting for another to send us one a third time due to the issues from previous vendorIn regards to "dealer" involvement it was explained that the "FICM" is suppose to come "plug and play" meaning it comes programmed and just needs to be installedIn some cases however the "FICM" may need to be flashed while in the vehicle which requires factory softwareWe have all equipment needed to do programming with purchase of Ford Factory on-line flashing subscription software, unfortunately after weeks of trying, we then found out we received a 2nd defective FICM moduleWeeks ago we informed the customer of these issues & offered if he needed to get a rental car for a day to make an important medical appointment we would get one provided for him and take the price off his billWe are also compensating him for the last towWe can understand the customer's frustration and concerns however all is being done to repair the vehicle so the customer may be able to drive his vehicle as soon as possibleWe are also working with local Ford dealer to help resolve issue still at this time
Respectfully, Dave's Automotive
Initial Consumer Rebuttal /* (3000, 15, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any offer for a rental carTruck is now being serviced by an authorized Ford service departmentPer phone call with Ford dealership on 11-16-2016, they determined that generic *** parts would not work on a Ford truckFord dealer is awaiting return call since yesterday to authorize Ford servicing with Ford partsAs of today, no reply has been received from either source as to decision or progressI personally asked Dave's service manager who was paying from this service and he replied we are
Initial Business Response / [redacted] (1000, 13, 2016/11/17) */ Vehicle has been in our possession for repairs for over two months as customer has statedVehicle was sold to customer "as is" and was running 100% fineIf there were any issues with the vehicle they would have been repaired prior to sale That being saidWe are attempting to fix a running issue with the vehicle that was towed in and whereas most diagnostic and repairs are completed in a few days or so, but can unfortunately take a lot longerThis is one of those casesWe have spoken to the customer many times keeping him up to date with the progress of his vehicleWe are also at the mercy of the vendors we are getting parts from for we sometimes have to wait up to 5-days to receive themWe have had to send a fuel injection control module back to a vendor times now and are waiting for another to send us one a third time due to the issues from previous vendorIn regards to "dealer" involvement it was explained that the "FICM" is suppose to come "plug and play" meaning it comes programmed and just needs to be installedIn some cases however the "FICM" may need to be flashed while in the vehicle which requires factory softwareWe have all equipment needed to do programming with purchase of Ford Factory on-line flashing subscription software, unfortunately after weeks of trying, we then found out we received a 2nd defective FICM moduleWeeks ago we informed the customer of these issues & offered if he needed to get a rental car for a day to make an important medical appointment we would get one provided for him and take the price off his billWe are also compensating him for the last towWe can understand the customer's frustration and concerns however all is being done to repair the vehicle so the customer may be able to drive his vehicle as soon as possibleWe are also working with local Ford dealer to help resolve issue still at this time Respectfully, Dave's Automotive Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never received any offer for a rental carTruck is now being serviced by an authorized Ford service departmentPer phone call with Ford dealership on 11-16-2016, they determined that generic [redacted] parts would not work on a Ford truckFord dealer is awaiting return call since yesterday to authorize Ford servicing with Ford partsAs of today, no reply has been received from either source as to decision or progressI personally asked Dave's service manager who was paying from this service and he replied we are
Initial Business Response /* (1000, 13, 2016/11/17) */
Vehicle has been in our possession for repairs for over two months as customer has statedVehicle was sold to customer "as is" and was running 100% fineIf there were any issues with the vehicle they would have been repaired prior to sale
That being saidWe are attempting to fix a running issue with the vehicle that was towed in and whereas most diagnostic and repairs are completed in a few days or so, but can unfortunately take a lot longerThis is one of those casesWe have spoken to the customer many times keeping him up to date with the progress of his vehicleWe are also at the mercy of the vendors we are getting parts from for we sometimes have to wait up to 5-days to receive themWe have had to send a fuel injection control module back to a vendor times now and are waiting for another to send us one a third time due to the issues from previous vendorIn regards to "dealer" involvement it was explained that the "FICM" is suppose to come "plug and play" meaning it comes programmed and just needs to be installedIn some cases however the "FICM" may need to be flashed while in the vehicle which requires factory softwareWe have all equipment needed to do programming with purchase of Ford Factory on-line flashing subscription software, unfortunately after weeks of trying, we then found out we received a 2nd defective FICM moduleWeeks ago we informed the customer of these issues & offered if he needed to get a rental car for a day to make an important medical appointment we would get one provided for him and take the price off his billWe are also compensating him for the last towWe can understand the customer's frustration and concerns however all is being done to repair the vehicle so the customer may be able to drive his vehicle as soon as possibleWe are also working with local Ford dealer to help resolve issue still at this time
Respectfully, Dave's Automotive
Initial Consumer Rebuttal /* (3000, 15, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any offer for a rental carTruck is now being serviced by an authorized Ford service departmentPer phone call with Ford dealership on 11-16-2016, they determined that generic *** parts would not work on a Ford truckFord dealer is awaiting return call since yesterday to authorize Ford servicing with Ford partsAs of today, no reply has been received from either source as to decision or progressI personally asked Dave's service manager who was paying from this service and he replied we are