Sunburst Shutters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com,We appreciate the opportunity to respond to this complaint We have reviewed our records and will provide the following timeline of events with a summary narrative at the end.7/10/our Apartment/Client submitted and account for Insufficient Notice Fee and Damages by the Consumer for a total of $and we mailed a letter to notify Consumer he has been turned over for collections8/3/CBY receives handwritten letter requesting billing and disputing the debt By Law, FDCPA, CBY marks the account as Disputed CBY notifies our Client of the dispute and requests Client re-verifies the debt and provide documentation of the debt.8/6/Client provides signed Lease and Billing Information which validates the debt CBY forwards copies of the documentation to Consumer with a letter stating the debt has been re-verified as a valid debt (attached) and our Client is still holding the Consumer responsible for the debt9/4/CBY spoke with Consumer by phone and changed phone numbers, Consumer asked CBY not to call [redacted] any more, to call [redacted] 9/10/CBY spoke with Consumer by phone and changed phone numbers to [redacted] 9/11, 9/14, and 9/placed phone calls On 9/14/CBY began reporting the debt to credit files as a Disputed Debt as required by Law, FDCPA and FCRA9/22/Consumer emails CBY that he has additional "packet" of information proving Apartment/Client waived fees While CBY made an exception to allow Consumer to email us documentation, we only received ONE page that did not identify the Client (attached) It actually shows a negative balance of $after applying the Security Deposit of $and a payment of $to the original balance of $1,from the billing sheet Client is permitted to add the collection fees to the balance owed of $799.61, in this case $to equal the balance that was submitted of $ It is CBY's policy NOT to reply to emails or initiate emails, in order to protect the Consumer's Privacy and not to inadvertently have Third Party Contact with someone who should not see the sensitive information within that email That is why we have not replied to any of his emails, it was merely an exception to our policy by our Collector to serve as a convenient way for him to provide his documentation.9/25, 10/12, 10/CBY leaves voice mails for Consumer to call CBY10/28/at 1:00pm Consumer leaves message for CBY Collector who is on a Training Teleseminar, at 1:Collector returns the call and leaves a message for Consumer to call Collector before 1:30pmSummary: CBY has acted in good faith to communicate with the Consumer by mail and by phone We have given him options on when to call CBY He can also call our main phone number [redacted] between 8:30am-5:00pm and speak with the Collection Manager, Shawna K*** To protect any Consumer's Privacy, CBY does not communicate by email Based on the limited information the Consumer has provided to dispute the debt, CBY has conducted a re-investigation of the debt, validated the debt, and provided the Client's documentation of the debt to the Consumer We believe his document actually proves he owes $799.61, not waived those fees, but we can understand the confusion of the document If the Consumer has additional documents to prove the debt is waived, he needs to mail that to [redacted] *** In conclusion, we do not agree that CBY has not been responsive to his communications (messages on calls and letters) and we do not have any substantiated documentation that the fees were waived by our Client By definition that is a Valid Debt As a Valid Debt, under the law, we are currently and will continue to report the debt as a Disputed Debt on his credit report Please provide your final decision on this matter after your review of our documentation.Respectfully submitted,Steven HG***, President, CBY Systems Inc

*** *** ** *** Revdex.com,This will be our final response to this complaint as both the Consumer and CBY are simply restating our positions and the process is now becoming redundant. We would appreciate the Revdex.com to review all responses/rejections and make a final determination and close this complaint as either resolved or unresolved.CBY has provided a billing statement from our Landlord Client dated 2/12/that was mailed to the Consumer's address at *** *** *** *** ** *** showing the balance due, see previous attachment to this complaint. That balance represents a $Insufficient Notice Charge + $Damages + $Carpet/Vinyl Repairs (agreed to in Consumer's most recent rejection) for a total of $to which our Client applied the Security Deposit of $leaving a balance of $887.50. The Consumer made a payment of $to leave a balance of $plus our Collection Fees of $for the total amount turned over for collections of $1066.15. We have also previously proven that the Waiving of the $799.61, left a balance owed of $after the security deposit but that offer was only good IF the $was paid BEFORE 1/31/15, clearly written out on the document the Consumer provided as part of his claim. The $was NOT paid before 1/31/so the Insufficient Notice Charge reverted back to the $1317, also stated on the document the Consumer provided ("failure to pay by move out may result in additional insufficient notice penalty charges") and is part of the calculations above. The $was received and applied but did not satisfy the balance on the account.Fact: it is not legally binding to write a note on a check to require that by cashing the check the recipient accepts it as payment in full if there is still an unpaid balance.CBY is reporting the debt correctly, accurately, fairly and legally.The Consumer gave us several phone numbers with the last one being *** Since the Consumer has now given us a new phone number of *** we will call that number to communicate with him. The Consumer is inaccurate when he claims that the only phone number we provided was *** as we have in the course of the Responses and Rejections gave him our toll free 800-*** and name of our Operations Manager Shawna K*** to communicate with us if he cannot reach the collector directly. The Consumer's original request for resolution was to have this debt removed from his Credit Report. CBY has evidence this is a valid debt and is permitted by law (FDCPA and FCRA) to be reported to the national credit files. CBY will not be removing the debt from the Consumer's file. While that may not satisfy the Consumer, it should satisfy the Revdex.com's request for CBY to respond and neither the Consumer or CBY have any additional evidence to present. We humbly request that the Revdex.com make a final determination on this complaint and close it as resolved or unresolved as we have exhausted the due process.CBY will not respond to any further rejections in this matter. Our position has been presented factually and concisely (without emotion as requested by the Revdex.com). Thank you for your time and effort in reviewing this complaint. We look forward to being notified of your final determination in this matter.Respectfully,Steven HG***, President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The only communication I had from [redacted] apartments after vacating was an email stating I owed this additional fee. I responded that the fee as stated on the document was $507.39 plus the "damages" fee (A small bag of trash inadvertently left behind and carpet indentations where our furniture sat)When my $500 security deposited was applied the total came to $87.89.  In my email I asked for them to concur but had no response back.I then sent a check in that amount notating that I would assume the matted was closed if the check was cashed. When it was, I though the matter was done.I would like to get this matter resolved. My phone number is  [redacted]. The same number CBY referenced in their 1st response. The only number I have for CBY is for a "Ginny" at [redacted] who never returns my calls.  
Regards,
[redacted]

Revdex.com,We appreciate the opportunity to respond to this complaint.  We have reviewed our records and will provide the following timeline of events with a summary narrative at the end.7/10/15 our Apartment/Client submitted and account for Insufficient Notice Fee and Damages by the Consumer for...

a total of $1066.15 and we mailed a letter to notify Consumer he has been turned over for collections8/3/15 CBY receives handwritten letter requesting billing and disputing the debt.  By Law, FDCPA, CBY marks the account as Disputed.  CBY notifies our Client of the dispute and requests Client re-verifies the debt and provide documentation of the debt.8/6/15 Client provides signed Lease and Billing Information which validates the debt.  CBY forwards copies of the documentation to Consumer with a letter stating the debt has been re-verified as a valid debt (attached) and our Client is still holding the Consumer responsible for the debt9/4/15 CBY spoke with Consumer by phone and changed phone numbers, Consumer asked CBY not to call [redacted] any more, to call [redacted]9/10/15 CBY spoke with Consumer by phone and changed phone numbers to [redacted]9/11, 9/14, and 9/22 placed phone calls.  On 9/14/15 CBY began reporting the debt to credit files as a Disputed Debt as required by Law, FDCPA and FCRA9/22/15 Consumer emails CBY that he has additional "packet" of information proving Apartment/Client waived fees.  While CBY made an exception to allow Consumer to email us documentation, we only received ONE page that did not identify the Client (attached).  It actually shows a negative balance of $799.61 after applying the Security Deposit of $507.50 and a payment of $87.89 to the original balance of $1,317.00 from the billing sheet.  Client is permitted to add the collection fees to the balance owed of $799.61, in this case $266.54 to equal the balance that was submitted of $1066.15.   It is CBY's policy NOT to reply to emails or initiate emails, in order to protect the Consumer's Privacy and not to inadvertently have Third Party Contact with someone who should not see the sensitive information within that email.  That is why we have not replied to any of his emails, it was merely an exception to our policy by our Collector to serve as a convenient way for him to provide his documentation.9/25, 10/12, 10/28 CBY leaves voice mails for Consumer to call CBY10/28/15 at 1:00pm Consumer leaves message for CBY Collector who is on a Training Teleseminar, at 1:11 Collector returns the call and leaves a message for Consumer to call Collector before 1:30pmSummary:  CBY has acted in good faith to communicate with the Consumer by mail and by phone.  We have given him options on when to call CBY.  He can also call our main phone number [redacted] between 8:30am-5:00pm and speak with the Collection Manager, Shawna K[redacted].  To protect any Consumer's Privacy, CBY does not communicate by email.  Based on the limited information the Consumer has provided to dispute the debt, CBY has conducted a re-investigation of the debt, validated the debt, and provided the Client's documentation of the debt to the Consumer.   We believe his document actually proves he owes $799.61, not waived those fees, but we can understand the confusion of the document.  If the Consumer has additional documents to prove the debt is waived, he needs to mail that to [redacted].  In conclusion, we do not agree that CBY has not been responsive to his communications (6 messages on 12 calls and 2 letters) and we do not have any substantiated documentation that the fees were waived by our Client.  By definition that is a Valid Debt.  As a Valid Debt, under the law, we are currently and will continue to report the debt as a Disputed Debt on his credit report.  Please provide your final decision on this matter after your review of our documentation.Respectfully submitted,Steven H. G[redacted], President, CBY Systems Inc.