Sun Win Inc.

Hi, My name is mark and i'm the store manager. in respond to the customers complain, first of all we don't lease or rent tools, that why we don't have a lease or rental agreement. the reason why I rented it to the customers is cause he don't want to buy a new one and stated he is going to use it...

only once to cut a lock. I'm doing him a favor. when the customer returned the tool, part of the cutter is snapped/broken. the cost of the part to repair it cost $30 brand new. so charging the customer the difference covers the repair cost. When you rent a tool, I don't expect the customer to bring it back broken. if its broken, you have to pay for the damages. in the end, the customer did pay for the damages and complained that's its not fair. I don't understand what's not fair. if you break it, you have to pay for it. in regards to the receipt, we have it resolve and I issued him a receipt with the total amount he paid.

Hi, My name is mark and i'm the store manager. in respond to the customers complain, first of all we don't lease or rent tools, that why we don't have a lease or rental agreement. the reason why I...

rented it to the customers is cause he don't want to buy a new one and stated he is going to use it only once to cut a lock. I'm doing him a favor. when the customer returned the tool, part of the cutter is snapped/broken. the cost of the part to repair it cost $30 brand new. so charging the customer the difference covers the repair cost. When you rent a tool, I don't expect the customer to bring it back broken. if its broken, you have to pay for the damages. in the end, the customer did pay for the damages and complained that's its not fair. I don't understand what's not fair. if you break it, you have to pay for it. in regards to the receipt, we have it resolve and I issued him a receipt with the total amount he paid.