Sun Valley Guttering

I have met with the customer to address the complaintWe discussed solutions to the issuesThe leak was found to be not from the roof installation, but from the side wall of the addition that was not installed properlyThey are having their own contractor address the flashing to correct the problemI sent out the GAF Roofing representative who said that the roof was correct and would be fully covered by the manufacturerThe homeowner still had concerns regarding the shingles, so I forwarded them the instructions on how to contact GAF and get the shingles testedWe are waiting for the test supplies to come inOnce the testing materials come in, I will assist the homeowner with the process

I have met with the customer to address the complaint. We discussed solutions to the issues. The leak was found to be not from the roof installation, but from the side wall of the addition that was not installed properly. They are having their own contractor address the flashing to correct...

the problem. I sent out the GAF Roofing representative who said that the roof was correct and would be fully covered by the manufacturer. The homeowner still had concerns regarding the shingles, so I forwarded them the instructions on how to contact GAF and get the shingles tested. We are waiting for the test supplies to come in. Once the testing materials come in, I will assist the homeowner with the process.