Sun Self Storage

Dear Revdex.com, The incident in question did not happen at Mashpee Sun Storage it happened at Flagship Sun Storage The customer did make a reservation on our website for a price that was listed incorrectly Our manager [redacted] did offer to honor the reduced rate for a period of days and did inform the customer the rate would increase to the standard rate of $after that time period Our website does not guarantee that there will not be price increases on our units By law we must give day advance notice of increase rates which [redacted] followed by offering the lower rate for daysWe are sorry that this customer was not happy with the service offered We are still willing to offer the reduced rate for a period of days

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]I never received my rent backI received security depositI was told I would receive July and maybe June rent backThere were solar panels attached to our unit which may have caused openings to the roofIf your units are sufficient, they would have held up in a stormI have never heard of a year storm.My husband has had three back surgeriesThe loss of our custom made box springs( stored properly) has been a hardshipYour employee stated that others lost more” valuable things” than us,who is she to decide what is of valueDoes that mean others were compensated by you? Unfair business practicesWe should be compensated as wellWould never recommend this business to anyone Regards, [redacted]

Ms [redacted] was a tenant at our Hyannis Sun StorageShe signed her lease on April 6, which is attached At the time of move in it was explained to Ms [redacted] that we do not assume liability for the goods storedSee item of her lease and item on the lease summary sheet On Friday July 7th, the Cape and Islands area had a year rain storm and received nearly inches of rain in less than an hour There was some flooding at the facility Ms [redacted] 's arrived at her unit July 21st and reported to us she had water in her unit Our staff was willing to give assistance with the items at no cost to Ms [redacted] , She was compensated $which was her rental fee and was also compensated for the rubbish removal fee of $ It is an unfortunate situation we have no control over the weather the staff at Hyannis Sun Self Storage tried to be as helpful as possible and at the time of move out Ms [redacted] appeared to be grateful for the assistance provided Ms [redacted] does have the option to seek assistance from her home owners and or renters insurance

We received the complaint # *** filed by *** ***. In response to Ms*** complaint she states that she discovered mice droppings on November 1, then waited days before notifying our manager that there was an issue. Hyannis Sun Storage does not have access to Ms***
unit, therefore we were unaware of any issues Ms*** is still renting the unit and has not come in during business hours to resolve any issuesTo date we have not gained access to the unit to assess the said damages as Ms*** has not made herself available during business hours When Ms*** rented the unit it was explained to her that Hyannis Sun Storage does not insure her property, a brochure for renters insurance was offered at time of move in. Ms*** signed the rental agreement which clearly states in paragraph the Limitation of Operators liability which states: The operator and its agents shall not be liable to occupant for any damage or loss to any person, occupant, or any property stored in or about the Premises arising from any cause whatsoever including, but not limited to theft, fire, rodents, acts of God or the active or passive acts, omissions negligence of operator, or operators agents Ms*** made the decision not to purchase insurance and willingly signed the rental agreement.When Ms*** called the office days after the said incident she was asked why she did not notify the manager sooner, she stated that because her rent was past due her unit was overlocked she waited until February when her rent was paid to call. Ms*** had access to her unit from November 1st thru November 11th and had ample time to contact the office if there was an issue.Hyannis Sun Self Storage has retained *** to inspect the facility and correct any issues regarding rodents We strive to offer the best service to our customers *** ***General ManagerCoastal Sun Self Storage LTD

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have been a customer with Sun Self storage for almost years nowI continue to pay for a unit that holds completely damaged items because I cannot arrange for the unit to be emptied outregardless of when I found that my items and when I notified the business that they were damaged, nothing would have been doneI was told I would be getting a call to meet someone at my unit, no one called me to make arrangementsI was also told by the manager ***, that if I had notified the business on the day I found my belongings damaged, there was still nothing they would do"They do not offer insurance" I was never offered insurance, and so I trusted that my belongings would be in good hands, and they were notMy belongings need to either be replaced or paid for, or I need some sort of reimbursementI also would like to mention that I have gone on to multiple review sites for this business, and I am not the only customer who has had an issue with mice at the facilitySo the Manager/owner had to have known about the issue due to the review I read being a year oldThe issue has been neglected and I would like the situation to be taken care of
Regards,
*** ***

Ms. [redacted] was a tenant at our Hyannis Sun Storage. She signed her lease on April 6, 2017 which is attached.  At the time of move in it was explained to Ms [redacted] that we do not assume liability for the goods stored. See item 10 of her lease and item 7 on the lease summary sheet.   On...

Friday July 7th, 2017 the Cape and Islands area had a 200 year rain storm and received nearly 12 inches of rain in less than an hour.  There was some flooding at the facility.  Ms [redacted]'s arrived at her unit July 21st and reported to us she had water in her unit.  Our staff was willing to give assistance with the items at no cost to Ms. [redacted], She was compensated $250.00 which was her rental fee and was also compensated for the rubbish removal fee of $240.00. .  It is an unfortunate situation we have no control over the weather the staff at Hyannis Sun Self Storage tried to be as helpful as possible and at the time of move out Ms. [redacted] appeared to be grateful for the assistance provided.  Ms. [redacted] does have the option to seek assistance from her home owners and or renters insurance.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
]I never received my rent back. I received security deposit. I was told I would receive July and maybe June rent back. There were solar panels attached to our unit which may have caused openings to the roof. If your units are sufficient, they would have held up in a storm. I have never heard of a 200 year storm.My husband has had three back surgeries. The loss of our custom made box springs( stored properly) has been a hardship. Your employee stated that others lost more” valuable things” than us,who is she to decide what is of value. Does that mean others were compensated by you? Unfair business practices. We should be compensated as well. Would never recommend this business to anyone.
Regards,
[redacted]

Dear Revdex.com, The incident in question did not happen at Mashpee Sun Storage it happened at Flagship Sun Storage.  The customer did make a reservation on our website for a price that was listed incorrectly.  Our manager [redacted] did offer to honor the reduced rate...

for a period of 60 days and did inform the customer the rate would increase to the standard rate of $90.00 after that time period.  Our website does not guarantee that there will not be price increases on our units.  By law we must give 30 day advance notice of increase rates which [redacted] followed by offering the lower rate for 60 days. We are sorry that this customer was not happy with the service offered.  We are still willing to offer the reduced rate for a period of 60 days.