To whom it may concern,I will contact Mr [redacted] via telephone to resolve this issue and send him a new stock, Regards,Javier C [redacted] Customer Service Manager
Complaint Information: Customer complaint is with our independent service center in Canada, [redacted] The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, I was notified on 12/that [redacted] [redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm [redacted] was informed we would send a call tag for the return at no cost to himHe was also informed we would send a complete housing assembly air express to [redacted] from our service center in TexasThe parts arrived at the service center on 12/ [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the returnSince this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
To whom it may concern,I will contact Mr [redacted] via telephone to resolve this issue and send him a new stock, Regards,Javier C [redacted] Customer Service Manager
Complaint Information: Customer complaint is with our independent service center in Canada, [redacted] The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, I was notified on 12/that [redacted] [redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm [redacted] was informed we would send a call tag for the return at no cost to himHe was also informed we would send a complete housing assembly air express to [redacted] from our service center in TexasThe parts arrived at the service center on 12/ [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the returnSince this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]