I am very satisfied with the level of services received from American Heritage Insurance ServicesI called to request the required documents for my Gap Claim and the representative sent information to me the same day via emailI submitted all required documents to AHISI did not experience any negative issue with their team They answered any concerns that I hadOnce all documents was reviewed, AHIS submitted payment to my Lienholder and provide me with information regarding paymentI truly appreciate the great customer service received by the Total Loss Team at AHIS!
I notified the emergency number and left a message My AC was freezing up on the inside Matthew called me back and was very nice I advised what was going on and he stated that I probably needed a recharge and then to check the line for leaks I advised him that a person was going to try and come to the house but was not able so for him to go ahead and come He called back and told me to turn the system off so there would be no ice on the coils I turned off the circuit breakers and let it thaw Then I got another call but it was not Matthew but from Matthews phone It was another young man and he was stating that if the problem could wait until the morning that they had been up since am that morning and this was 9:28pm at the time of this call So I said fine but what time could I expect him to call and get me back up and running He advised that he would call around 9am Sunday morning and would get all my information and be on his way out It is now 10:34am and still no call and I tried to call Matthew back and it went straight to voice mail SadThanks to Matthew for being niceBut sad for the other young man who never called me back like he advised
AwfulGave me a fax number that didn't workMultiple reps telling me several different thingsGave me a day time frame to submit documents, okay, but how are you going to give a timeframe and never receive documents sent? Couldn't give alternatives to send documentsGave them my money monthly for nothing
I am very satisfied with the level of services received from American Heritage Insurance ServicesI called to request the required documents for my Gap Claim and the representative sent information to me the same day via emailI submitted all required documents to AHISI did not experience any negative issue with their team They answered any concerns that I hadOnce all documents was reviewed, AHIS submitted payment to my Lienholder and provide me with information regarding paymentI truly appreciate the great customer service received by the Total Loss Team at AHIS!
I notified the emergency number and left a message My AC was freezing up on the inside Matthew called me back and was very nice I advised what was going on and he stated that I probably needed a recharge and then to check the line for leaks I advised him that a person was going to try and come to the house but was not able so for him to go ahead and come He called back and told me to turn the system off so there would be no ice on the coils I turned off the circuit breakers and let it thaw Then I got another call but it was not Matthew but from Matthews phone It was another young man and he was stating that if the problem could wait until the morning that they had been up since am that morning and this was 9:28pm at the time of this call So I said fine but what time could I expect him to call and get me back up and running He advised that he would call around 9am Sunday morning and would get all my information and be on his way out It is now 10:34am and still no call and I tried to call Matthew back and it went straight to voice mail SadThanks to Matthew for being niceBut sad for the other young man who never called me back like he advised
AwfulGave me a fax number that didn't workMultiple reps telling me several different thingsGave me a day time frame to submit documents, okay, but how are you going to give a timeframe and never receive documents sent? Couldn't give alternatives to send documentsGave them my money monthly for nothing