Sun Kool Air Conditioning, Inc.

This is absolutely the worst company I have ever dealt withThey refuse to help me at allThey refuse to help me expedite my claim and continue to put the blame about missing paperwork on the lienholderTheir process for taking care of a claim is long, drawn out and their customer service refuses to offer help to make it go fasterAll they tell me is that is the way their company worksThis means I have to pay every day on my rental car, spend hours of my day on the phone and bother my claims insurance agent to resend paperwork over and overThey make everyone else do their jobWHAT A HASSLE

We called Sun Kool as a result of the Thermostat they installed in our house It turned out that the Thermostat they installed was defective In order to resolve the issue they put in a new Thermostat at supposedly no cost However, I had to pay a service call charge of $(due to traveling a few blocks away) to find out the thermostat they put in was defective, and a labor charge of $to change the thermostat (1/hour)
In addition they gave no instructionI put the humidifier on for 55% For the next days the humidity was at 62-63% In looking at the thermostat I found a setting for vacation humidity at 65% - only instruction was that this is fixed and Cannot be reset by the owner In reading the user's guide I found that I could set temperatures for different times to save money, however the thermostat did not agree with the user guide on what should be seen at each step
Don't know what to do next - waiting for another person to come here to resolve the questions I currently have

This is the first time I had to make a claim for my totaled Harley-DavidsonWe initially took care of all the paperwork they required introduced have to go back and forth with them for weeksThey never specifically asked for exactly what they wanted other than the generic "we need this and that"here we are months later and still haven't completely paid off my loanwe finally spoke with them again and they are still in the "adjustment process"This is getting rediculousI wish Harley would use someone else

When I had purchased my Nissan Versa back in May of I sign up for this gap insurance, I am now writing a review aboutAround September I had got into an accident which totaled my carMy primary insurance (progressive) paid a total of 5,which was most of the carKnowing I had this gap insurance I bought/finance or whatever thought as of what gap insurance is for was going to pay the rest of my car offWrongThey paid only 1,of it off and called it a dayWhich left about 1,left on my carThe people who I spoke to at this "gap insurance" place was one saying they weren't a gap insurance but a gap addendumSecond they said they couldn't pay the rest of the car off because of "prior damages" which they could not go into detail about because they had no idea what the prior damages wereI ask to speak to the manager and all he could say was speak to your primary insurance and discuss that with them and see if they will pay the rest of the car offMy primary insurance did their part and paid most of the car offWhat I know of gap insurance is they paid the rest of what the primary insurance doesn't payI believe this company are scammers and I will never go back to them again

I am very satisfied with the level of services received from American Heritage Insurance Services. I called to request the required documents for my Gap Claim and the representative sent information to me the same day via email. I submitted all required documents to AHIS. I did not experience any negative issue with their team.
They answered any concerns that I had. Once all documents was reviewed, AHIS submitted payment to my Lienholder and provide me with information regarding payment. I truly appreciate the great customer service received by the Total Loss Team at AHIS!

Awful. Gave me a fax number that didn't work. Multiple reps telling me several different things. Gave me a 90 day time frame to submit documents, okay, but how are you going to give a timeframe and never receive documents sent? Couldn't give alternatives to send documents. Gave them my money monthly for nothing.

I notified the emergency number and left a message. My AC was freezing up on the inside. Matthew called me back and was very nice. I advised what was going on and he stated that I probably needed a recharge and then to check the line for leaks. I advised him that a person was going to try and come to the house but was not able so for him to go ahead and come. He called back and told me to turn the system off so there would be no ice on the coils. I turned off the circuit breakers and let it thaw. Then I got another call but it was not Matthew but from Matthews phone. It was another young man and he was stating that if the problem could wait until the morning that they had been up since 7 am that morning and this was 9:28pm at the time of this call. So I said fine but what time could I expect him to call and get me back up and running. He advised that he would call around 9am Sunday morning and would get all my information and be on his way out. It is now 10:34am and still no call and I tried to call Matthew back and it went straight to voice mail. Sad. Thanks to Matthew for being nice. But sad for the other young man who never called me back like he advised.

We have used Sun Kool Air in Ocala since 1999. We have had both maintenance and service performed by them over the last 16 years. They have always been prompt, professional, reasonable and extremely honest with all of the repairs/maintenance performed for us. Our original unit has lasted nearly 17 years. Jason came by today making the required repairs to keep us cool a little while longer while we shop and prepare to purchase a new unit. We will be buying from Sun Kool given such a GREAT track record of quality, honesty and professionalism!