Sun Edison Solar-Residential

Complaint: [redacted] I am rejecting this response because: Sun Edison is clearly admitting fault and this is the same response, almost verbatim, to the response we previously received regarding them not having a timeline because of their bankruptcy filing (previous email from Sun Edison attached)This is the definition of being given the runaround and ignoring their repsonibility to abide by the terms of our lease that they themselves put forthThey provide no definitive information and no details as to any expectation of a resolution timelineThey are in breach of contract and as the consumer I have the right to pursue action against Sun Edison whereby they either need to fix the defective system ASAP and make me as the consumer whole for the losses I have incurred, or relieve me of my contractual obligations Sincerely, [redacted]

We acknowledge this customer's inconvenience and sincerely apologize Our Chapter bankruptcy filing has delayed approvals and payments to our service partners who assist is with home visits to resolve equipment issuesIt has also delayed our ability to procure and ship replacement parts We are diligently working through the bankruptcy proceedings to resolve these delays Once we we have resolved those delays, one of our service partners will be on site to address this issue This customer's lease agreement with us includes a performance guarantee That guarantee protects our customers from situations like this where there are delays in rendering service to a system When this issue is resolved, the customer will be compensated for lost product per the terms of the performance guarantee

SunEdison has filed Chapter Bankruptcy As part of that process, all contracts with our service partners are being renegotiated All renegotiated contracts also have to be approved by the bankruptcy courtUnfortunately, we cannot control the timing of this approval We are working through the process as expeditiously as possible Once approved, we can resume assisting our customers with their service issues Any customer who would like faster service is welcome to contact a SunEdision authorized installer to have repair work done at their own expense, then seek reimbursement from SunEdison

We will waive the payment that is in dispute and all associated late fees

Complaint: [redacted] I am rejecting this response because: The Business Response clearly states that SunEdison is under the control of the bankruptcy court in New York and cannot even provide a *timeline [redacted] as to when required repairs to the system can be made It is completely unreasonable to expect a customer to continue making payments under these conditions SunEdison, as admitted in their response, in breaching the lease contract At this point, I am well within my rights to cancel this contract I respectfully ask SunEdison to schedule a time to pick up their equipment from my property or it will be considered abandoned Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ We have apologized to this customer for the great inconvenience we have caused herWe switched billing vendors and therefore, changed the remittance address for our customersThe San Diego address was the old address and was sent to this customer in errorThis customer now has the new, current remittance addressAll late fees have been waived and all payments have been posted properly to the account Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)I have not received the letter I was promised from them stating my house was free from any lien I told them I would make payment as soon as I received the letter The first payment was due March 1, [redacted] and should have been for one month not threeToday April 6, [redacted] the solar panels on my house were turned off with no prior notification No calls, no email and no written notice

A SunEdison partner is currently working with this customer The damage was verified and the panels are being replaced new parts are being shipped and the installation will be scheduled shortly

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ The service issue for this customer has been scheduled for resolution on 7/10/The replacement part for this system was on backorder from the parts supplier Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) System was repaired Final Consumer Response / [redacted] (3000, 19, 2016/02/12) */ [redacted] THIS IS NOT A DUPLICATE COMPLAINTDO NOT CLOSE [redacted] Residential Solar System under warranty is inoperable [redacted] THIS IS NOT A DUPLICATE COMPLAINTDO NOT CLOSE [redacted] Residential Solar System under warranty is inoperable for past four monthsSix months prior it was inoperable for ten monthsI get lip service from Sun Edison Cust Svc and they say it's in the hands of their local vendor Sun Edison Cust Svc calls every two weeks to inform me it's still broken and they are waiting I pay $a month to lease this and it doesn't work and they delay fixing it Fix it, or remove itI want out of this lease and have a reputable Solar company replace it I WANT OUT OF THIS LEASE if you cannot provide the service I contractedREMOVE IT! Final Business Response / [redacted] (1000, 23, 2016/03/03) */ Replacement panels for this customer's solar system are not longer availableSunEdison had to have panels manufactured, which caused the delayThis customer's system is scheduled for repaire on Mar 3,

Complaint: [redacted] I am rejecting this response because: I must respond within days to the Revdex.com so I am "rejecting" until I hear from the company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While it is true that I have been contacted by a SunEdison employee, it is not true that replacement panels have been ordered and that repairs are being scheduled To date, all that has happened is a series of unproductive phone calls The last contact that I had with SunEdison informed me that since the company has filed for Chapter Bankruptcy, replacement panels cannot be ordered and shipped I have received absolutely no information about expected timeline for repairs Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They have been out twice at least twice to check serial numbersAll they had to do was to bring the caps with them and replace themI am still waitingThis is still a safety hazard! In the mean time two more caps have fallen offThe problem is getting worse! Sincerely, [redacted]

We are working through the Chapter Bankruptcy process This is a lengthy process and SunEdison is not in control of the timelines We are renegotiating all service contracts with our service partners Then the court must approve each contract Once that is complete, we can resume assisting our customers with their installation and service issues

Complaint: [redacted] I am rejecting this response because: We never received any information from the companyOn their Monthly Statement, there is NO PHONE NUMBER, NO WAY TO CONTACT THEM I will send them ANOTHER EMAIL with the hopes of them contacting me Thank you [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/01/13) */ The SunEdison contract signed by this homeowner clearly states that SunEdison accepts payment by check or ACH automatic debitWe do not accept credit card payments due to the added expense of this form of paymentFurther the contract states that if the homeowner elects to pay by ACH, he will receive the discountIt states that ACH is the only form of payment that is eligible for this discountWe encourage all of our customers to take advantage of ACHIt is a convenient, reliable and safe way to make recurring payments for their solar systemWe encourage them to take advantage of this by offering the discount Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact is that the salesman emphasized the ability to pay by credit card during the sale was discussed and Sun Edison is failing to take responsibility for the statements made by their agentWhen I spoke to the gentleman from SunEdison, he absolutely refused to take responsibility for the and misleading statements regarding accepting payment by credit card made by their representative during the saleI remain completely unsatisfied both with the lies told during the sale and the way the Sun Edison representative spoke to me during their complaint follow up phone call To say they were rude and denied ever taking credit card when I clearly paid by credit card for months is utterly ridiculous They provided no path to resolution on this matter and continue to lie and fail to take responsibility for the actions of their agent Sincerely [redacted] Final Business Response / [redacted] (4000, 10, 2016/01/25) */ Our accounting records indicate that this customer paid via check in June, July, Aug, Sep and Oct In November 2015, this customer paid via ACHIn December and January 2015, this customer paid by checkOur standard business practice is to accept payment via check or ACH onlyThat was stated in the contract the customer signedAlso, as part of our standard business practices, we place calls to our customers once they have signed a contract to ensure that they understand the terms and conditions of the contract, including payment optionsWe attempted to verify the contract details with this customer on May 6, May 7, May 13, and May 15thWe were unable to get this customer to complete the phone conversation to verify the contract detailsWe encourage all of our customers to participate in contract verification prior to installation of their solar system to ensure they understand the terms of the contract they have signed with SunEdison Final Consumer Response / [redacted] (4200, 12, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point, what can I sayThe response is a blatant lieI paid by credit card each of five the months they claim I paid by check and I can prove it on my credit card bills for the stated months They did call me but they are not interested in truly resolving this issueSimply stated they denied any responsibility for the statements made by the salesman at the time of sale at the point of sale During the phone calls when they claim they tried to resolve this issue, the gentleman who called repeatedly talked over me, denied that they ever accepted payment by credit card and refused to take credit card payment going forwardThere is no way to resolve this issue when they continue to lie and fail to take responsibility for their employees or the change in policy I am extremely regretful that I used them for the solar installation due to their failure to acknowledge their responsibility to manage the salesman and the lies that were told by the salesmanDO NOT TRUST SUN EDISON!!!! Further I do not wish to be contacted by SunEdison as they will simply reiterate the lies they have already told and continue to fail to take responsibility for either their salesman or the change in their policies immediately after selling me the system In their response they say that they 'encourage customers to verify the contract prior to signing' which is essentially a tacit admission that their salesmen commonly lie to customers and they know itTotally disgusting!!!! I could not be more disappointed with their response, the statements from their response, their attitude, complete lack of customer service and moreover their total lack of honesty SunEdison should be rated an F by the Revdex.com so customers know how truly horrible they are

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for stepping in on my behalf, and finally reaching an acceptable solution to this problem.Sincerely, [redacted]

We acknowledge this customer's concern and apologize for the delay. We are continuing to work on a solution to this issue. SunEdison does not have a physical location near this customer. As such, we are reliant upon business partners to perform this service for us. Our Chapter 11 bankruptcy filing has delayed approval and payment to these business partners. We are working diligently through the bankruptcy process to get the appropriate approvals to get a business partners to assist this customer.

This customer's account has been brought current A credit for the bank fees that were charged has been applied to this account The next monthly statement will reflect this The collections notice received has been rescinded

Initial Business Response /* (1000, 5, 2015/08/26) */
Mr*** is no longer a SunEdison customerHe is the customer of ClearSolarSunEdison has informed ClearSolar of this issue with Mr*** and they are working to resolve the delays in the installation of his solar system
Initial Consumer
Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is totally a "bait and switch" situationI was approached by SunEdison, given paperwork by SunEdison, lead to believe SunEdison is the standing behind he guarantee, that I was getting the "Made in the USA" partsAnd now they abandon me and put me in the hands of their affiliate?! Is this professionalism? I want to cancel the entire dealI paid EXTRA to get the backing of a large company for the year warranty and they treat me like this? I sound upset, and I am
I need the contract canceled and the financing reversed (as they had arranged a month no interest loan and have already received the first payment)
Final Business Response /* (4000, 11, 2015/09/11) */
there was a misunderstanding with this customer on the relationship between SunEdison and our installation partnerThis customer was contacted and now understands that his solar system comes with the full backing of SunEdison customer service and warranty

Initial Business Response /* (1000, 5, 2016/01/11) */
Hi,
Could you please provide the address to send this check?
Hi,
Could you please send a Wof *** *** to issue her a check?
Thanks!
Thanks!
*** ***
SRAP Lead
Initial Consumer
Rebuttal /* (2000, 10, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On 1/18/we received $1,deposit from Sun Edison as requested
At this time, we consider the case closed
Thank you for your help with this complaintWe really appreciate it