This business is terribleDo not use them for any transportationI had a very unsafe driver who took his hands off the wheel and put them in the air while driving on the freeway with us in the "private sedan"The private sedan had a broken armrest with a nail sticking out of it on the front passenger sideHe sped through neighborhoods and kept saying he was lost
I called to complain and the dispatcher said owner would not refund our money, but would give us a small discountThe full discount he promised was not put in my account, so I called and left messages regarding thisToday, the rude man who I spoke with told me the dispatcher was wrongHe would not credit me the amount the dispatcher promisedHe was rude and unprofessional
Use a more reliable, kind, trustworthy company with better personnel and customer service and drivers
We used ABS shuttle service for years and were satisfied Since SC Express has taken over we have been seriously dissatisfiedFirst ride waited minutes and then the car's trunk would not hold a golf bag so we rode with it on our laps!! Second (and last) ride after we got into the car and we were leaving the airport the driver was informed that he had to wait for another rider(s) because another of their vehicles had broken down Rather than wait again we decided to take Uber and it was cheaper, cleaner and very pleasantSC Express would not refund the prepaid fare even though we did not ride with them and they had a substitute rider due to the breakdownBad service and worse customer relationsThere are many other poor reviews online for this company with similar issues
This business is terribleDo not use them for any transportationI had a very unsafe driver who took his hands off the wheel and put them in the air while driving on the freeway with us in the "private sedan"The private sedan had a broken armrest with a nail sticking out of it on the front passenger sideHe sped through neighborhoods and kept saying he was lost
I called to complain and the dispatcher said owner would not refund our money, but would give us a small discountThe full discount he promised was not put in my account, so I called and left messages regarding thisToday, the rude man who I spoke with told me the dispatcher was wrongHe would not credit me the amount the dispatcher promisedHe was rude and unprofessional
Use a more reliable, kind, trustworthy company with better personnel and customer service and drivers
We used ABS shuttle service for years and were satisfied Since SC Express has taken over we have been seriously dissatisfiedFirst ride waited minutes and then the car's trunk would not hold a golf bag so we rode with it on our laps!! Second (and last) ride after we got into the car and we were leaving the airport the driver was informed that he had to wait for another rider(s) because another of their vehicles had broken down Rather than wait again we decided to take Uber and it was cheaper, cleaner and very pleasantSC Express would not refund the prepaid fare even though we did not ride with them and they had a substitute rider due to the breakdownBad service and worse customer relationsThere are many other poor reviews online for this company with similar issues