Revdex.com: I have reviewed the offer (should say no offer) made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.So from the business we get the following three (3) assurances We don’t communicate with the customer If we damage your vehicle, we’re not going to fix it We do a really good job with Customer Service.One of these is NOT like the othersCan you tell which one?There’s also some untruths stated in the Business [redacted] response.First let’s establish thisThe vehicle they tinted was a BRAND NEW $44, [redacted] No one other than Sun Block touched the rear window of this car from the time I bought it, they tinted it and I had frost to clear in November with the defrosterWhen I used the defroster one (1) line didn’t work indicating a broken tr***I have supplied this business with pictures of the non-functioning defroster tr***.The business [redacted] states that when I contacted him in November “he expressed his doubts that the film was the culprit for the equipment failure”This is simply NOT THE TRUTHWhen we spoke in November he stated:“Well, I guess I’ll have to replace your rear window” “I’m not going to file a business insurance claim for a $piece of glass” “We’ll need to get [redacted] to replace the rear window and then we’ll tint it”“I’ll call you back within two weeks so we can take care of this”We also discussed the fact that if I took the car to [redacted] they would certainly blame the tint company for the damage since neither one of us has ever seen a new car with a broken defroster track.I also expressed to him that I paid a lot of money for this car and dind't plan to drive it for several years with a broken defroster track.NOTHING was stated about him doubting his employees caused the problemAnd certainly NOTHING stating they weren’t responsible for damagesThe call he promised me never cameNext conversation he stated “I’ll have to talk to my installer about this and I’ll call you back” Notice the story changing? Never calledNext conversation he states: “We’ll need to look at the car, I’ll call you back and set up an appointment”Just a stallCall never came.Next conversation he once again states: “We’ll need to look at the car, I’ll call you back and set up an appointment”Just another stallCall never came.Basically he’s changing his story as time marches onNow he wants to claim that they’re not responsible if they damage your vehicleReally? Who gets away with this? I’ve never heard of a business that’s not responsible for damages they causeAlso states that his employees don’t make mistakesNot sure where you find infallible people but he needs to write a best-selling business book so other business ***s can find these “perfect” employees.If you ask kids in 1st grade what they should do if they break another kid’s toy, they’ll tell you they need to fix it or buy the kid a new oneWhy this oh-so-simple rule of life has escaped the mental capacity of this business [redacted] is staggeringly inexplicableTruth is I think he knows this rule but has chosen to not do the right thingSpeaks to character and morals.Simply put all I “got” from this business was a song and danceCustomer Service? Nonexistent.I stated in my original complaint that all the facts I submitted were true and not open to interpretation by the business ***I also guarantee under penalty of law that everything in this statement is 100% factually accurate.Regards, [redacted] ***
Revdex.com: I have reviewed the offer (should say no offer) made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.So from the business we get the following three (3) assurances We don’t communicate with the customer If we damage your vehicle, we’re not going to fix it We do a really good job with Customer Service.One of these is NOT like the othersCan you tell which one?There’s also some untruths stated in the Business [redacted] response.First let’s establish thisThe vehicle they tinted was a BRAND NEW $44, [redacted] No one other than Sun Block touched the rear window of this car from the time I bought it, they tinted it and I had frost to clear in November with the defrosterWhen I used the defroster one (1) line didn’t work indicating a broken tr***I have supplied this business with pictures of the non-functioning defroster tr***.The business [redacted] states that when I contacted him in November “he expressed his doubts that the film was the culprit for the equipment failure”This is simply NOT THE TRUTHWhen we spoke in November he stated:“Well, I guess I’ll have to replace your rear window” “I’m not going to file a business insurance claim for a $piece of glass” “We’ll need to get [redacted] to replace the rear window and then we’ll tint it”“I’ll call you back within two weeks so we can take care of this”We also discussed the fact that if I took the car to [redacted] they would certainly blame the tint company for the damage since neither one of us has ever seen a new car with a broken defroster track.I also expressed to him that I paid a lot of money for this car and dind't plan to drive it for several years with a broken defroster track.NOTHING was stated about him doubting his employees caused the problemAnd certainly NOTHING stating they weren’t responsible for damagesThe call he promised me never cameNext conversation he stated “I’ll have to talk to my installer about this and I’ll call you back” Notice the story changing? Never calledNext conversation he states: “We’ll need to look at the car, I’ll call you back and set up an appointment”Just a stallCall never came.Next conversation he once again states: “We’ll need to look at the car, I’ll call you back and set up an appointment”Just another stallCall never came.Basically he’s changing his story as time marches onNow he wants to claim that they’re not responsible if they damage your vehicleReally? Who gets away with this? I’ve never heard of a business that’s not responsible for damages they causeAlso states that his employees don’t make mistakesNot sure where you find infallible people but he needs to write a best-selling business book so other business ***s can find these “perfect” employees.If you ask kids in 1st grade what they should do if they break another kid’s toy, they’ll tell you they need to fix it or buy the kid a new oneWhy this oh-so-simple rule of life has escaped the mental capacity of this business [redacted] is staggeringly inexplicableTruth is I think he knows this rule but has chosen to not do the right thingSpeaks to character and morals.Simply put all I “got” from this business was a song and danceCustomer Service? Nonexistent.I stated in my original complaint that all the facts I submitted were true and not open to interpretation by the business ***I also guarantee under penalty of law that everything in this statement is 100% factually accurate.Regards, [redacted] ***