Sumner Insurance Services

Per your request, see the attached response to the complaint The insured purchased a Non-owners liability only policy Non-owners policies do not cover a specific vehicle as the coverage only insures the driver license in any vehicle for liability as he does not own a vehicle Therefore Rental Car Coverage is not even an option The insured canceled the policy and a pro-rata refund will be sent to the insured from the insurance company directly See the attached electronically signed application

Initial Business Response / [redacted] (1000, 9, 2016/02/04) */ The consumer received his refund on 1/8/

Initial Business Response / [redacted] (1000, 9, 2016/01/06) */ The consumer signed and agreed to a split paymentThe first payment was November and in the agreement it stated the 2nd payment would be processed November Consumer has a copy of the signed agreement

Initial Business Response / [redacted] (1000, 7, 2016/06/29) */ The issue has been resolved directly with the customerThis was done on 6/8/ Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have attempted to resolve this multipal times as I said in my complaint they say it's resolved and then send a bill for added fees based on my driving record which they are fully aware ofCould we leave the case open for months and review again after that periodThis could insure they would not revert to the same practice? Final Consumer Response / [redacted] (2000, 12, 2016/07/13) */

I recently purchased my insurance policy through Sumner and I would definitely recommend them to all my friends and family membersJ.Rhelped me out with my policy and he was very thorough, informative and polite...and AwesomeHe helped me save money and gave me better coverage's than my prior insuranceThanks a million J.R! Your the best!

I purchased insurance over the phone with Eddie it was quick and easy my reg was suspended he took care of it in 5min your the man thanks guys

Initial Business Response /* (1000, 7, 2016/06/29) */
The issue has been resolved directly with the customerThis was done on 6/8/
Initial Consumer Rebuttal /* (3000, 9, 2016/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have
attempted to resolve this multipal times as I said in my complaint they say it's resolved and then send a bill for added fees based on my driving record which they are fully aware ofCould we leave the case open for months and review again after that periodThis could insure they would not revert to the same practice?
Final Consumer Response /* (2000, 12, 2016/07/13) */

Initial Business Response /* (1000, 7, 2016/06/29) */
The issue has been resolved directly with the customer. This was done on 6/8/2016.
Initial Consumer Rebuttal /* (3000, 9, 2016/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have attempted to...

resolve this multipal times as I said in my complaint they say it's resolved and then send a bill for added fees based on my driving record which they are fully aware of. Could we leave the case open for 3 months and review again after that period. This could insure they would not revert to the same practice?
Final Consumer Response /* (2000, 12, 2016/07/13) */

Initial Business Response /* (1000, 9, 2016/02/04) */
The consumer received his refund on 1/8/16.

Initial Business Response /* (1000, 9, 2016/01/06) */
The consumer signed and agreed to a split payment. The first payment was November 5 and in the agreement it stated the 2nd payment would be processed November 26. Consumer has a copy of the signed agreement.

Per your request, see the attached response to the complaint.   The insured purchased a Non-owners liability only policy.  Non-owners policies do not cover a specific vehicle as the coverage only insures the driver license in any vehicle for liability as he does not own a vehicle. ...

Therefore Rental Car Coverage is not even an option.   The insured canceled the policy and a pro-rata refund will be sent to the insured from the insurance company directly.   See the attached electronically signed application.