To begin Sumners auto care was not open 9-10-Mr [redacted] oil change was done 9-9-at closing time basically around
class="aBn" data-term="goog_491698241" tabindex="0" "border-bottom: 1px dashed rgb(204, 204, 204);">5:pm
Bob [redacted] business hours on 9-9-is till 7pm
as Mr [redacted] states in your letter
1-After a couple of hours of his car sitting at home he heard a noise
2-Then proceeded to leaving to get more oil
3-Then he contacted [redacted] and attempted to take them the vehicle
So clearly this didn't happen as he stated, in that hour and minutes they was open
REGUARDLESS
Mr [redacted] stated repetitively on phone
that his oil has ran out and leak in his DRIVEWAY and his motor had no oil in it
attached is pictures of his driveway clearly showing this not the case
their is not quarts of motor oil stained into his driveway
Mr [redacted] also stated he did see a low oil pressure light
yet still continued to drive it till the motor basically locked up,
REGUARDLESS
When the vehicle was inspected on 9-14-at Sumners Auto Care
it had roughly quarts of motor oil in it , the vehicle only holds quarts
So yes, as Mr [redacted] stated he did add roughly quarts of oil to itthe video also proves this
attached is the video in the secons email because the sizes of the file is to big
also attached is a camera view up the oil pan
showing the motor is full of metal and has most likely spun a bearing in the lower half
which clearly is not our fault (being it was full of oil during the time of failure)
so to recap the facts
1- The oil was full at the time of the motor failure
2- The oil change was done correctly on 9-9-16
3- At this point Sumner Auto Care was not at fault in anyway possible,
As unfortunate as this is for Mr [redacted] that his USED (junk yard motor) had expired
we still understand his frustration and the position it puts him and his family in,
So we offered to help as much as possible by allowing him to bring us a motor and paying only the labor and the fluids to install it which he refuses
So at this point their is nothing else we can help Mr [redacted] with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To begin Sumners auto care was not open 9-10-Mr [redacted] oil change was done 9-9-at closing time basically around
class="aBn" data-term="goog_491698241" tabindex="0" "border-bottom: 1px dashed rgb(204, 204, 204);">5:pm
Bob [redacted] business hours on 9-9-is till 7pm
as Mr [redacted] states in your letter
1-After a couple of hours of his car sitting at home he heard a noise
2-Then proceeded to leaving to get more oil
3-Then he contacted [redacted] and attempted to take them the vehicle
So clearly this didn't happen as he stated, in that hour and minutes they was open
REGUARDLESS
Mr [redacted] stated repetitively on phone
that his oil has ran out and leak in his DRIVEWAY and his motor had no oil in it
attached is pictures of his driveway clearly showing this not the case
their is not quarts of motor oil stained into his driveway
Mr [redacted] also stated he did see a low oil pressure light
yet still continued to drive it till the motor basically locked up,
REGUARDLESS
When the vehicle was inspected on 9-14-at Sumners Auto Care
it had roughly quarts of motor oil in it , the vehicle only holds quarts
So yes, as Mr [redacted] stated he did add roughly quarts of oil to itthe video also proves this
attached is the video in the secons email because the sizes of the file is to big
also attached is a camera view up the oil pan
showing the motor is full of metal and has most likely spun a bearing in the lower half
which clearly is not our fault (being it was full of oil during the time of failure)
so to recap the facts
1- The oil was full at the time of the motor failure
2- The oil change was done correctly on 9-9-16
3- At this point Sumner Auto Care was not at fault in anyway possible,
As unfortunate as this is for Mr [redacted] that his USED (junk yard motor) had expired
we still understand his frustration and the position it puts him and his family in,
So we offered to help as much as possible by allowing him to bring us a motor and paying only the labor and the fluids to install it which he refuses
So at this point their is nothing else we can help Mr [redacted] with
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]