Summit Moving & Storage

We performed a local move for MsC [redacted] on 10/4/ During the even of her move a fire occurred in the truck We do not know exactly how this happened An occurrence of this type has NEVER happened in all the 50+ years we have been in business Our employees are not permitted in our customer's homes, around their belongings or our truckIf so, they would be terminated immediately...as our facility is the only government approved storage facility in Summit County and smoking is strictly prohibited and our employees are trained follow these guidelines without failNevertheless, during the course of her move, she did call to speak to Bill to inform him of what happened Bill tried to assure her that we would take care of the damage and investigate what happened Never, at any time did he suggest that she handle it with her insurance company or that she was in anyway responsible She seemed more interested in continuing to discuss the issue, rather then allowing the men to complete the move Bill did remind her that the men were on her clock and suggested allowing to let them finish and that we could work out the rest later In the end, she wrote us a check for LESS than half of the total cost of her move in the form of a check...which she stopped payment of immediately...not even allowing us to make arrangements to view or make an attempt to settle with or make proper repairs Once we received her complaint through the Revdex.com, I, Debbie C [redacted] called her to try and discuss with her what happened She returned my call I listened to her complaint She indicated that she didn't know how the fire started...whether it was started by one of our men smoking or someone living in the complex walking by and flicking a lit cigarette in the truck..which there was no evidence of a cigarette of any kind It was my turn to speak...she barely let me get a word in edge wise I tried to explain to her that it was irrelevant how the fire started...she went crazy...I said, please let me finish! I proceeded to tell her that her belongings were in our possession; therefore we are responsible I did proceed to tell her that we have an excellent furniture repair man that we would be happy to send him out to inspect the damage Which she responded by saying that all the pieces (in question) are all priceless antiques and that their value will be diminished if repaired I did discuss the fact that she did not pay for her move and that payment in full would be expected At that point she started yelling at me and said that she was not going to pay us a dime..and threatened me that she as going to contact every agency available to tarnish our reputation and then proceeded to hang up on me She was VERY irrational and difficult to communicate with The facts of the matter are these: Yes, we did move her on 10/4/16, yes the truck caught on fire, she signed her bill of lading releasing her belongings at the standard rate in our industry and required by law of cents per pound per articleFor example, all three of her items weighed pounds each (which they don't)...our total, legal responsibility to her would be $ At this point, she has not paid anything for her move The total amount she owes for her move is $ We are willing to forgo payment of her move ($392.00) as settlement in FULL for her claim...which is well above what we are legally obligated to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Update from [redacted] , sales manager: "I contacted LG Customer Service again to follow up on the service call I reported previouslyLG Customer Service has record of my call and dispatched it to [redacted] & Appliance on January [redacted] is the authorized servicer for LG in the areaI then contacted [redacted] with [redacted] **, who has previously been in contact with Mrs [redacted] , to be certain he had the newest call for Mrs [redacted] which he said he didHe said he also contacted Mrs [redacted] and told me he has the part on order for her range and refrigeratorFinally, he mentioned that when the parts came in he would set the service call and check her microwave too."