Summit Fire Protection Company, Inc

Initial Business Response /* (1000, 5, 2015/05/21) */
Mrs***, It is Summit Companies customer service goal to meet and exceed our clients expectationsWe thank you for bringing this to our attentionUpon researching this I found in this case our client was*** Property
ManagementSummit received a call from*** requesting Summit to inspect the A/C unitCharges and options were discussed with*** prior to dispatch and*** agreed based on urgency that routing a technician to the site that afternoon was neededThe work was completed to*** satisfaction, our bill was paid in full by them in November of It is Summits understanding that*** also moved forward with the recommendation we provided and dispatched an electrician to the site for completion of repairs, which*** also paidRoughly three months after receiving our payment, Summit received a call asking for an explanation of charges which we provided to you (Mrs***)It is Summits understanding that there has been ongoing conversation between yourself and the board about partial responsibility for these two billsBased on this, we deferred to*** and your association after our initial conversation with you for all further billing questions and disputes
While we have had nothing but positive feedback from*** throughout this process, we have decided to issue*** a $credit as requested by you (Mrs***) to bring our involvement to resolutionAs no billing has been sent to you, from Summit, throughout this process it will be your responsibility to work through resolution with your property management firm and association for all credits you feel are owed
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the fact that Summit is finally refunding part of the chargesSummt's response does include misconceptions on its part in that*** did NOT hire an electrician to install a new smoke detector because of his company findingsThat call was determined and made by me when we couldn't stop the defective beepingHad Summit returned any of my phone calls or the call from*** manager, this could have been resolved without having to file a compaint with the Revdex.comThe*** board was not involvedI am sure that*** management will be happy to refund me the credit
Final Business Response /* (1000, 15, 2015/08/03) */
***Document Attached***
The credit has been issued on invoice #***, dated 7/31/15, to*** Management(See attached.)
As this is the first invoice that Summit has issued to*** since the discussion in May, this is the first opportunity to apply the creditWith ongoing customers, like***, it is Summit's policy to provide any agreed-upon credit on the subsequent invoice
We apologize for any misunderstanding as to how this process was to be handled
Final Consumer Response /* (2000, 17, 2015/08/12) */