Summit Ecommerce Group, LLC

Complaint: [redacted] I am rejecting this response because: I did not break themAs soon as they arrived I installed themWhen I turned them on they didn’t workEmailed company and they sent trouble shooting emailI uninstalled them and saw the broken wireDid I do or was it already broken is the questionThey claim that I did itI have purchased these lights before and I have never had any issues with themAlso I was sent a authorization number to return them...then they accused me of breaking them and said no refund...So if their product is defective...tough luck for the customer? Sincerely, [redacted]

We spoke with this customer, he was confused about his email address however he has confirmed they were taken care of and able to order the battery Please confirm receipt of this message and that a negative complaint is resolved and will not be on our Revdex.com listing Thanks,
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*** We guarantee the best price on everything we sell!

Complaint: ***
I am rejecting this response because: I was sent either broken lights or faulty cheap ones...And I want a refund
Sincerely,
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Customer emailed is and said they didn't work. We replied with standard troubleshooting. Customer later said the line was broken.  It's pretty much impossible to setup these lights and not notice that the string is not attached to the solar panel. This means the customer broke the product.

Sorry, this response is non-sensical. I'm not sure how you can install a string of lights if there were no connected to the panel and not notice this. The customer clearly installed them, probably too tight on a bush or tree and they got pulled and broke.

Complaint: [redacted]
I am rejecting this response because: I did not break them. As soon as they arrived I installed them. When I turned them on they didn’t work. Emailed company and they sent trouble shooting email. I uninstalled them and saw the broken wire. Did I do or was it already broken is the question. They claim that I did it. I have purchased these lights before and I have never had any issues with them. Also I was sent a authorization number to return them...then they accused me of breaking them and said no refund...So if their product is defective...tough luck for the customer?
Sincerely,
[redacted]

sorry, no