August 25, TO: Revdex.com Northwest Complaint ID [redacted] from [redacted] against S [redacted] Wood Floors dated 8/18/Here is our timeline to the history of this job and I believe will show that we have gone above and beyond to try to resolve the issues of the [redacted] ’ damaged wood flooringWe are a year old wood floor company and we have not encountered a repair we have done or other professionals in our industry, having warped floors months after repair was doneThe claim was stating at one point (as listed in information below) that we used “green wood” and that is why there were issuesAll of the area we repaired would have been affected if this were the caseNone of the area we repaired had any continued issueThis is why when we did go in and remove several boards on 8-17-of the new affected area, (it was discovered it was original flooring installed when the house was build with different nails and installation then what we do now) it became an issue we needed to ask the attorneys to how we should continueThat is when this complaint to Revdex.com was filed as well as a [redacted] review and [redacted] review which slanders all of our effortsThe yellow highlighted areas in the notes are the times we offered that we would help in repairing their floorsThe only thing we have done is stood on the fact that we feel that we did everything according to industry standard and we did not create this damageWe really don’t know what else we could have doneKim S [redacted] – Owner of S [redacted] Wood Floor Co., Inc– 541-389- [redacted] ** [redacted] [redacted] TIME LINE 8-25- Original Estimate for dishwasher water damage 8-26-Estimate emailed8-27- [redacted] came in and paid $cash deposit wanted to get the job goingInsurance would be paying for claim ks 9-21- Wood patch materials delivered 9-28- Tear out and install patch area – subfloor moisture reading 8%, flooring 7%Our readings concur with water mediation companies readings that conditions were dry [redacted] were staying in their motor home outside their homeThere WAS NEVER any concern we hadn’t repaired all the areas of damaged areaNo concerns till months laterKs [redacted] 9-28- Complete patch installation & Sanding begins 10-6- Final coat applied 5-1- Michael scheduled to look at warped floors 5-3- Michael emailed estimate to [redacted] to send to insurance company to see if can be added onto original claim – Michael can’t confirm why damage occurred, only can speculate possible moisture trapped still under island but still doesn’t make sense to why it was great for monthsMoisture would have traveled into effected area right away5-22- Michael spoke with ***She asked for him to provide moisture readings we took at time of repair He emailed her the information at 1:that same day Subfloor is 8%, flooring 7% 3:pm [redacted] requested documentation of dates and readings of moisture readings to send to insurance companyMichael had also sent [redacted] previously NWFA reading information pertaining to their guidelines5-23- Emailed information to [redacted] with a link for information to our moisture meters that we use6-19- Michael had received ***’s letter stating insurance would not coverMichael responded stating we were not responsible for the water damage but will take care of them by fixing the issues for themHe asked for them “to be patient with us due to currently booked out into October from all the water damages from this winter“ 7-19- Received letter from H [redacted] (attorney) stating “faulty installation of their wood floor The records from Service Master show the floor was dry when they finished and before you installed the new flooring The cupping has occurred in areas that were not exposed to any additional moisture which suggests the wood was not dry when you installed itMoreover, you would be responsible for testing the subfloor prior to installation in any eventIf not promptly remedied we will file a complaint with the Oregon Construction Contractor’s Board thirty days from the date of this letter” 7-19- Michael emailed [redacted] & [redacted] : “As I expressed in the email I sent below we are still trying to get people back into their homes from the January/February water damagesThese people are still living on plywood/torn up houses for over monthsAs stated in my previous email below, we are willing to take care of this issue for you but we have asked for your patience I can’t in good conscience, put your repair ahead of these customers when your issue is not hindering your ability to live in the house We are very reasonable and have a good reputation because we take care of our customersYour scenario is no different we are just asking for some understandingPlease respond to this email with any questions/comments you may have and we can go from there.” 7-26- Michael emailed again [redacted] & [redacted] : “If we are going to fix this for you we will need to engage in dialogueI emailed you on July 19th and have yet to hear a responseWe will not be communicating through attorneys if you want to resolve thisPlease confirm that you got this email and we can talk about scheduling your repair.” 8-1- Michael emailed [redacted] : 3:pm: Hello [redacted] , this is my fourth attempt to contact you to resolve your flooring issue My previous emails were sent on June 19, July & July and no response was receivedWithout communication we will be unable to schedule your repairsI could have had you taken care of by now had you responded to any of those emailsAs it stands now, we are scheduled into Mid OctoberWe will get you in earlier if we have something open up but that may; not happenAs previously stated we are not responsible for the additional damage to your floorsIf the floors we installed had not been acclimated properly the entire patch section would have reacted not just a few boards directly touching the cabinetIn any case, as previously discussed we are willing to help you take care of the issue but we cannot help you if you do not respondWe are reasonable people and are willing to figure this out but if I do not hear back from you in the next week then I will consider the matter closed8-1- 3:pm Michael receives email from H [redacted] : “I sent you a letter today again explaining my clients’ position and expectationsPlease stop emailing my clients, they will no longer respond to you directly, which is why they hired meAs stated in my letter, you may make arrangements to inspect or repair the floor through my officeOtherwise the CCB complaint will be filed after Aug 18.” 8-1- 5:pm Michael responded with: “Greg, I have already inspected the floors and am just looking for some sort of answer from you or your client on getting this scheduledI am well aware of the terms I use and would appreciate valuable input rather than another threatWe have schedule dates available for repair but we cannot communicate with a brick wallWe have made every attempt to communicate and respond to their request in “good faith”Keep in mind this is without the knowledge (absent from your letter) that I would have to deal with youI’m not sure how better I could have handled thisI responded to [redacted] with every request she made throughout this process and will happily forward every email to youAlso, a completely reasonable solution to this would have been arbitrationCCB Claims are a threat, not an attempt at resolution in a reasonable mannerUntil I get some communication, nothing can happen.” 8-3- Michael emailed H [redacted] at 12:pm stating: “Here are available repair dates for the [redacted] Please forward to them and let me know what worksThe repair should take 2-days.” 10/9/-10/11, 10/– 10/18, 10/– 11/1, 11/– 11/8, 11/– 11/15, 11/– 11/22, 11/– 11/8-3- Received letter from H [redacted] : “I am responding to your two emails sent to my clients after I sent you my July 17th letterYour communications are inappropriateMy clients have the right to decide when and how to talk to you or anyoneFor reasons your emails make clear, my clients turned the matter over to me because you would not take any responsibility for this problemMy letter set forth why this is your responsibility to repairIf you refuse to fix the floor as set forth in my letter, then I am authorized to file the CCB complaintIf you wish to resolve this cooperatively, then you must begin to cooperate and stop telling my clients when and how to speak to youYou can work with my office to schedule inspections or repairs prior to August 8-4- 5:pm - Michael emailed H [redacted] : “I received your letter in the mail today regarding the [redacted] repairSince we agreed to fix the issue in question on June 19th (almost a month prior to receiving your first letter) I am still confused why your services were requestedThe matter would have been resolved by now but for the lack of communication from Mr& Mrs [redacted] After receiving your first letter (7/17/17) my email attempts to contact Mr & Mrs [redacted] where to start a dialogue and get a repair plan in motionAs they are my customers I have the right to contact them in an attempt to help them until being notified to do otherwiseThere was nothing in that letter (attached) that said I was to conduct all correspondence through your officesHad it mentioned that I would have proceeded accordinglyYour letter stating our (S [redacted] Flooring) fault in the issue at hand has no weight as it is an assumption made by individuals with no professional qualifications to make that judgmentI could point to several things in the handling of remediation that could easily account for the damage (not removing the island which the water damage had gone under, not drilling holes in the toe kick of the island to dry underneath etc.)I understand now that you have been hired to get a desired result, not wade around in the detailsI didn’t grasp that in our first few emails because I have never had to deal with an attorneyYour statements were taken as a personal attack from a complete strangerIn any case, we (S [redacted] Flooring) continue to reject our fault in the issue in questions and will continue to do soHowever, our lack of culpability does not undermine our continued willingness to address the situationThis speaks to our integrity and intent to help our customerI am quite confused by your statements like “refuse to fix the floor”, “begin to cooperate”I have been offering to help since JuneYesterday I provided a list of blocks of time representing potential repair dates and I have yet to see a response from you or your client When a complaint is filed with the CCB the next step is arbitrationWe have enough evidence as professionals well versed in water damage repair to prove that we are not at fault for the issue and at that point we can refuse to do the repairThis is not a good outcome for your client and it is not the outcome we wish for eitherWe wish to help! We have a great reputation because we take care of people and do the right thing even when the customer is being difficultThis scenario falls under “do the right thing category”We are not at fault but feel bad for the customer as other parties involved have passed the buckWE ARE STILL FULLY WILLING TO HELP YOUR CLIENTS RESOLVE THE ISSUE as they did not cause the issue either but need someone to helpMy responses to you (Greg H [redacted] ) have been short and energized because you have been hired to intimidate me into doing something I have already agreed to doThis is both confusing and frustratingI have never had to deal with an attorney because we do everything we can to make things rightI love my job because I love our customers and helping peopleWe are not perfect but we are goodI am not interested in anything other than helping your clientsPlease respond to the dates we offered that work for your customer and we can move forwardAs mentioned before, if anything opens up before those dates we will gladly do it sooner.” 8-8- 9:am - Michael emailed H [redacted] : “Just checking in on the available dates we sent to your clientWe responded within the specified timeline and since no further evaluation was needed I sent possible datesI can’t hold all of them for long so let me know and I will get it locked in.” 8-9- 9:am – Michael emailed H [redacted] : “Hello, I am still waiting to hear back from you on behalf of your clients on a repair dateI would like to point out that none of your correspondence stated that the repair ad to be done before August 18thOnly that we were to cooperate and respondWe have done so repeatedly and are still awaiting permission to repair the floors.” 8-11- Received letter from H [redacted] dated Aug 7, 2017: “Dear MrS [redacted] , You have not accepted responsibility for repairing/replacing the floor at no charge to my clientsIt is for this reason we will file a CCB complaint if the floor is not repaired/replaced by August 18, It remains their position that you are responsible for the unsatisfactory floor.” 8-11- 12:I called H [redacted] office asking for MrH [redacted] and was told he was not availableI left him a message I was very confused in his letter about not “accepting responsibility” for fixing their floorsI stated H [redacted] needed to call me ASAPI gave them my cell # because I was at a conference ks 8-11- 1:50: Sarah from H [redacted] office returned my callI stated how confused I was that they are not hearing we have stated several times that we would fix the floor for the [redacted] Sarah stated that we needed to have something in writing stating thatI said I have several emails pertaining to that from Michael to [redacted] and to H [redacted] and I didn’t know why they haven’t recognized this? Sarah then stated they needed something with our signature on itI told her I would have it to her this afternoon after I got out of the seminar I was attending I came back to the office and printed off all the emails we had stated we would take care of the [redacted] floor I highlighted the statements and signed the bottom of the emailsI returned the copies to H [redacted] office at 4:and they had closed earlyI put the emails through the mail slot so they would have them first thing Monday morningKs 8-17- Sarah from H [redacted] office called and said we had permission to contact the [redacted] 8/11/17) I met with the [redacted] on the 16th we talked about refinish or replacing some boardsSent Leroy to pull some to see if there was any moisture 8/17/DJM (David our project manager) 8-17- 8/17/3:03:PM: Leroy went out and tore out boards in the "damaged" area Against the island and – 6’ in the nookThe boards he took out were not part of the water damaged flooring we provided last yearIt was material from the original install with cleat nails and no glueIt had black felt paper under it alsoNo signs of water stains under boards or signs of water tracking in sub floor Which shows us that the moisture did not come from underneathI am going to call H [redacted] office now to see how their client wants to move forward ks 8-17- 8/17/3:12:PM: I called H [redacted] office to let them know the damaged area of flooring has nothing to do with the flooring we replaced last year with their water damaged areaGreg was not available to speak with me so I left the message with the receptionist....it wasn't Sarah - I had asked for Sarah originallyI need to be advised on how to move forward with this job Ks 8-18- 4:30ish I received notice that I had a review on [redacted] It was the rant from [redacted] Not long after I received notice from [redacted] there had been a review and a short time later the Revdex.com contacted me we had a complaint filed We were closed Monday 8/21/due to the eclipse so on Tuesday we sent H [redacted] an email asking to meet his client in their home to resolve No response as of today in regards to thisDavid also left a message directly on [redacted] ’s voicemail asking to set up a time to meet at their home....no response as of date 8-22- 8/22/9:41:AM: called and left message with [redacted] about meeting with Michael to resolve the work DJM 8-22- 8/22/11:59:AM: Emailed H [redacted] asking for a meeting with his clients in their home to resolve issueMMS 8-23- After [redacted] ’s complaint to Revdex.com stated they want to get reimbursed for full amount they paid of $5,or repair floorsI looked into QB and noticed they had not been billed Which they paid $4,for the job8-25- 11:am: ***, we need to meet at your home to move forward with the jobI left a message with you Tuesday 22nd, S [redacted] NEVER said we would not fix your floors(We have multiple emails to you and your attorney stating this.) We e-mailed and also called and left a message with your attorney on Aug17th to find out how to proceed (after Leroy was at your home) due to the claim against us was that we used “green wood”Leroy took out several boards that had damage and discovered that the damaged flooring was not from “green wood” as stated from your attorneys letters, but it was in fact flooring from the original install of existing floorsThe message we left with MrH [redacted] was asking how to proceed with the workThis area had not been effected in the original water damageWe had torn out and replaced all effected water damaged areas and our records are consistent with Service Masters moisture content notes showing areas were dry when repair was doneWe can’t help resolve your floor issues if communication stopsI am hoping that the permission that was given to me, from your attorneys office to speak directly to you is still in effectThank you, David M [redacted] 8-25- 4:- No response to email from either H [redacted] or [redacted] ’ks
August 25, TO: Revdex.com Northwest Complaint ID [redacted] from [redacted] against S [redacted] Wood Floors dated 8/18/Here is our timeline to the history of this job and I believe will show that we have gone above and beyond to try to resolve the issues of the [redacted] ’ damaged wood flooringWe are a year old wood floor company and we have not encountered a repair we have done or other professionals in our industry, having warped floors months after repair was doneThe claim was stating at one point (as listed in information below) that we used “green wood” and that is why there were issuesAll of the area we repaired would have been affected if this were the caseNone of the area we repaired had any continued issueThis is why when we did go in and remove several boards on 8-17-of the new affected area, (it was discovered it was original flooring installed when the house was build with different nails and installation then what we do now) it became an issue we needed to ask the attorneys to how we should continueThat is when this complaint to Revdex.com was filed as well as a [redacted] review and [redacted] review which slanders all of our effortsThe yellow highlighted areas in the notes are the times we offered that we would help in repairing their floorsThe only thing we have done is stood on the fact that we feel that we did everything according to industry standard and we did not create this damageWe really don’t know what else we could have doneKim S [redacted] – Owner of S [redacted] Wood Floor Co., Inc– 541-389- [redacted] ** [redacted] [redacted] TIME LINE 8-25- Original Estimate for dishwasher water damage 8-26-Estimate emailed8-27- [redacted] came in and paid $cash deposit wanted to get the job goingInsurance would be paying for claim ks 9-21- Wood patch materials delivered 9-28- Tear out and install patch area – subfloor moisture reading 8%, flooring 7%Our readings concur with water mediation companies readings that conditions were dry [redacted] were staying in their motor home outside their homeThere WAS NEVER any concern we hadn’t repaired all the areas of damaged areaNo concerns till months laterKs [redacted] 9-28- Complete patch installation & Sanding begins 10-6- Final coat applied 5-1- Michael scheduled to look at warped floors 5-3- Michael emailed estimate to [redacted] to send to insurance company to see if can be added onto original claim – Michael can’t confirm why damage occurred, only can speculate possible moisture trapped still under island but still doesn’t make sense to why it was great for monthsMoisture would have traveled into effected area right away5-22- Michael spoke with ***She asked for him to provide moisture readings we took at time of repair He emailed her the information at 1:that same day Subfloor is 8%, flooring 7% 3:pm [redacted] requested documentation of dates and readings of moisture readings to send to insurance companyMichael had also sent [redacted] previously NWFA reading information pertaining to their guidelines5-23- Emailed information to [redacted] with a link for information to our moisture meters that we use6-19- Michael had received ***’s letter stating insurance would not coverMichael responded stating we were not responsible for the water damage but will take care of them by fixing the issues for themHe asked for them “to be patient with us due to currently booked out into October from all the water damages from this winter“ 7-19- Received letter from H [redacted] (attorney) stating “faulty installation of their wood floor The records from Service Master show the floor was dry when they finished and before you installed the new flooring The cupping has occurred in areas that were not exposed to any additional moisture which suggests the wood was not dry when you installed itMoreover, you would be responsible for testing the subfloor prior to installation in any eventIf not promptly remedied we will file a complaint with the Oregon Construction Contractor’s Board thirty days from the date of this letter” 7-19- Michael emailed [redacted] & [redacted] : “As I expressed in the email I sent below we are still trying to get people back into their homes from the January/February water damagesThese people are still living on plywood/torn up houses for over monthsAs stated in my previous email below, we are willing to take care of this issue for you but we have asked for your patience I can’t in good conscience, put your repair ahead of these customers when your issue is not hindering your ability to live in the house We are very reasonable and have a good reputation because we take care of our customersYour scenario is no different we are just asking for some understandingPlease respond to this email with any questions/comments you may have and we can go from there.” 7-26- Michael emailed again [redacted] & [redacted] : “If we are going to fix this for you we will need to engage in dialogueI emailed you on July 19th and have yet to hear a responseWe will not be communicating through attorneys if you want to resolve thisPlease confirm that you got this email and we can talk about scheduling your repair.” 8-1- Michael emailed [redacted] : 3:pm: Hello [redacted] , this is my fourth attempt to contact you to resolve your flooring issue My previous emails were sent on June 19, July & July and no response was receivedWithout communication we will be unable to schedule your repairsI could have had you taken care of by now had you responded to any of those emailsAs it stands now, we are scheduled into Mid OctoberWe will get you in earlier if we have something open up but that may; not happenAs previously stated we are not responsible for the additional damage to your floorsIf the floors we installed had not been acclimated properly the entire patch section would have reacted not just a few boards directly touching the cabinetIn any case, as previously discussed we are willing to help you take care of the issue but we cannot help you if you do not respondWe are reasonable people and are willing to figure this out but if I do not hear back from you in the next week then I will consider the matter closed8-1- 3:pm Michael receives email from H [redacted] : “I sent you a letter today again explaining my clients’ position and expectationsPlease stop emailing my clients, they will no longer respond to you directly, which is why they hired meAs stated in my letter, you may make arrangements to inspect or repair the floor through my officeOtherwise the CCB complaint will be filed after Aug 18.” 8-1- 5:pm Michael responded with: “Greg, I have already inspected the floors and am just looking for some sort of answer from you or your client on getting this scheduledI am well aware of the terms I use and would appreciate valuable input rather than another threatWe have schedule dates available for repair but we cannot communicate with a brick wallWe have made every attempt to communicate and respond to their request in “good faith”Keep in mind this is without the knowledge (absent from your letter) that I would have to deal with youI’m not sure how better I could have handled thisI responded to [redacted] with every request she made throughout this process and will happily forward every email to youAlso, a completely reasonable solution to this would have been arbitrationCCB Claims are a threat, not an attempt at resolution in a reasonable mannerUntil I get some communication, nothing can happen.” 8-3- Michael emailed H [redacted] at 12:pm stating: “Here are available repair dates for the [redacted] Please forward to them and let me know what worksThe repair should take 2-days.” 10/9/-10/11, 10/– 10/18, 10/– 11/1, 11/– 11/8, 11/– 11/15, 11/– 11/22, 11/– 11/8-3- Received letter from H [redacted] : “I am responding to your two emails sent to my clients after I sent you my July 17th letterYour communications are inappropriateMy clients have the right to decide when and how to talk to you or anyoneFor reasons your emails make clear, my clients turned the matter over to me because you would not take any responsibility for this problemMy letter set forth why this is your responsibility to repairIf you refuse to fix the floor as set forth in my letter, then I am authorized to file the CCB complaintIf you wish to resolve this cooperatively, then you must begin to cooperate and stop telling my clients when and how to speak to youYou can work with my office to schedule inspections or repairs prior to August 8-4- 5:pm - Michael emailed H [redacted] : “I received your letter in the mail today regarding the [redacted] repairSince we agreed to fix the issue in question on June 19th (almost a month prior to receiving your first letter) I am still confused why your services were requestedThe matter would have been resolved by now but for the lack of communication from Mr& Mrs [redacted] After receiving your first letter (7/17/17) my email attempts to contact Mr & Mrs [redacted] where to start a dialogue and get a repair plan in motionAs they are my customers I have the right to contact them in an attempt to help them until being notified to do otherwiseThere was nothing in that letter (attached) that said I was to conduct all correspondence through your officesHad it mentioned that I would have proceeded accordinglyYour letter stating our (S [redacted] Flooring) fault in the issue at hand has no weight as it is an assumption made by individuals with no professional qualifications to make that judgmentI could point to several things in the handling of remediation that could easily account for the damage (not removing the island which the water damage had gone under, not drilling holes in the toe kick of the island to dry underneath etc.)I understand now that you have been hired to get a desired result, not wade around in the detailsI didn’t grasp that in our first few emails because I have never had to deal with an attorneyYour statements were taken as a personal attack from a complete strangerIn any case, we (S [redacted] Flooring) continue to reject our fault in the issue in questions and will continue to do soHowever, our lack of culpability does not undermine our continued willingness to address the situationThis speaks to our integrity and intent to help our customerI am quite confused by your statements like “refuse to fix the floor”, “begin to cooperate”I have been offering to help since JuneYesterday I provided a list of blocks of time representing potential repair dates and I have yet to see a response from you or your client When a complaint is filed with the CCB the next step is arbitrationWe have enough evidence as professionals well versed in water damage repair to prove that we are not at fault for the issue and at that point we can refuse to do the repairThis is not a good outcome for your client and it is not the outcome we wish for eitherWe wish to help! We have a great reputation because we take care of people and do the right thing even when the customer is being difficultThis scenario falls under “do the right thing category”We are not at fault but feel bad for the customer as other parties involved have passed the buckWE ARE STILL FULLY WILLING TO HELP YOUR CLIENTS RESOLVE THE ISSUE as they did not cause the issue either but need someone to helpMy responses to you (Greg H [redacted] ) have been short and energized because you have been hired to intimidate me into doing something I have already agreed to doThis is both confusing and frustratingI have never had to deal with an attorney because we do everything we can to make things rightI love my job because I love our customers and helping peopleWe are not perfect but we are goodI am not interested in anything other than helping your clientsPlease respond to the dates we offered that work for your customer and we can move forwardAs mentioned before, if anything opens up before those dates we will gladly do it sooner.” 8-8- 9:am - Michael emailed H [redacted] : “Just checking in on the available dates we sent to your clientWe responded within the specified timeline and since no further evaluation was needed I sent possible datesI can’t hold all of them for long so let me know and I will get it locked in.” 8-9- 9:am – Michael emailed H [redacted] : “Hello, I am still waiting to hear back from you on behalf of your clients on a repair dateI would like to point out that none of your correspondence stated that the repair ad to be done before August 18thOnly that we were to cooperate and respondWe have done so repeatedly and are still awaiting permission to repair the floors.” 8-11- Received letter from H [redacted] dated Aug 7, 2017: “Dear MrS [redacted] , You have not accepted responsibility for repairing/replacing the floor at no charge to my clientsIt is for this reason we will file a CCB complaint if the floor is not repaired/replaced by August 18, It remains their position that you are responsible for the unsatisfactory floor.” 8-11- 12:I called H [redacted] office asking for MrH [redacted] and was told he was not availableI left him a message I was very confused in his letter about not “accepting responsibility” for fixing their floorsI stated H [redacted] needed to call me ASAPI gave them my cell # because I was at a conference ks 8-11- 1:50: Sarah from H [redacted] office returned my callI stated how confused I was that they are not hearing we have stated several times that we would fix the floor for the [redacted] Sarah stated that we needed to have something in writing stating thatI said I have several emails pertaining to that from Michael to [redacted] and to H [redacted] and I didn’t know why they haven’t recognized this? Sarah then stated they needed something with our signature on itI told her I would have it to her this afternoon after I got out of the seminar I was attending I came back to the office and printed off all the emails we had stated we would take care of the [redacted] floor I highlighted the statements and signed the bottom of the emailsI returned the copies to H [redacted] office at 4:and they had closed earlyI put the emails through the mail slot so they would have them first thing Monday morningKs 8-17- Sarah from H [redacted] office called and said we had permission to contact the [redacted] 8/11/17) I met with the [redacted] on the 16th we talked about refinish or replacing some boardsSent Leroy to pull some to see if there was any moisture 8/17/DJM (David our project manager) 8-17- 8/17/3:03:PM: Leroy went out and tore out boards in the "damaged" area Against the island and – 6’ in the nookThe boards he took out were not part of the water damaged flooring we provided last yearIt was material from the original install with cleat nails and no glueIt had black felt paper under it alsoNo signs of water stains under boards or signs of water tracking in sub floor Which shows us that the moisture did not come from underneathI am going to call H [redacted] office now to see how their client wants to move forward ks 8-17- 8/17/3:12:PM: I called H [redacted] office to let them know the damaged area of flooring has nothing to do with the flooring we replaced last year with their water damaged areaGreg was not available to speak with me so I left the message with the receptionist....it wasn't Sarah - I had asked for Sarah originallyI need to be advised on how to move forward with this job Ks 8-18- 4:30ish I received notice that I had a review on [redacted] It was the rant from [redacted] Not long after I received notice from [redacted] there had been a review and a short time later the Revdex.com contacted me we had a complaint filed We were closed Monday 8/21/due to the eclipse so on Tuesday we sent H [redacted] an email asking to meet his client in their home to resolve No response as of today in regards to thisDavid also left a message directly on [redacted] ’s voicemail asking to set up a time to meet at their home....no response as of date 8-22- 8/22/9:41:AM: called and left message with [redacted] about meeting with Michael to resolve the work DJM 8-22- 8/22/11:59:AM: Emailed H [redacted] asking for a meeting with his clients in their home to resolve issueMMS 8-23- After [redacted] ’s complaint to Revdex.com stated they want to get reimbursed for full amount they paid of $5,or repair floorsI looked into QB and noticed they had not been billed Which they paid $4,for the job8-25- 11:am: ***, we need to meet at your home to move forward with the jobI left a message with you Tuesday 22nd, S [redacted] NEVER said we would not fix your floors(We have multiple emails to you and your attorney stating this.) We e-mailed and also called and left a message with your attorney on Aug17th to find out how to proceed (after Leroy was at your home) due to the claim against us was that we used “green wood”Leroy took out several boards that had damage and discovered that the damaged flooring was not from “green wood” as stated from your attorneys letters, but it was in fact flooring from the original install of existing floorsThe message we left with MrH [redacted] was asking how to proceed with the workThis area had not been effected in the original water damageWe had torn out and replaced all effected water damaged areas and our records are consistent with Service Masters moisture content notes showing areas were dry when repair was doneWe can’t help resolve your floor issues if communication stopsI am hoping that the permission that was given to me, from your attorneys office to speak directly to you is still in effectThank you, David M [redacted] 8-25- 4:- No response to email from either H [redacted] or [redacted] ’ks