My name is [redacted] Vice President for Summer Lawns in Eagle, IdahoIn regards to the complaint submitted on 8/10/(ID [redacted] )This client signed up for service on 5/29/for lawn and tree health careThey prepaid for service on 6/4/and received a prepay discount of 5% for a total prepay amount of $The first round of applications were completed on 6/5/and included a lawn application for $90.25, Tree & Shrub fertilization for $and Tree & Shrub insect spray for $Total completed service came $213.75, leaving a prepaid balance of $The client called in to cancel services on 7/16/The salesman [redacted] filled out a cancel form and turned in a request for a refund to our accounting departmentThe client then called the office and spoke to [redacted] on 8/3/and he assured them that the request had been turned in and that he would follow up with accountingThe request has been received and a refund check in the amount of $has been issued to the client via mailThe refund amount that the client is requesting is inaccurateIf needed I can send in a copy of the invoice that was supplied to the client via email for the services completed on 6/5/We also attempted to call the client and left a message in regards to the refund amountRespectfully, [redacted] VP & Director of Operations
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The reason for my rejection is that I STILL do not have the check they keep saying has been sent. Summer Lawns left a message on my phone on Friday, 8/14, saying that they had sent the check via mail. We had another message from them on Monday, 8/17, saying that the check is in the mail. As of today, 8/19, we still do not have the check. This is the same issue we have been having with them all along. Until we receive the check (and the check clears the bank) we do not view this matter as resolved. At this point we will not dispute the amount of $726.75. All we are expecting is the check that they say has already been sent. Since their business and our residence are both in Eagle, I find it hard to believe that a check that they claim to have sent last Friday has not arrived.Sincerely, [redacted]
I am the VP and Director of Operations for Summer Lawns. In regards to complaint ID [redacted] about our business. It is referencing lawn health care services performed in 2013. The client signed up for a lawn fertilization and weed control program that was presented to him in April of 2013. He called... back in May to get started with services. We completed the first application on May 17th 2013. We have records of the client calling in on June 18th 2013 wanting to know when his next scheduled service would be. We then came out on June 27th for the second lawn application. We continued to service the property every 4-6 weeks. Our technicians leave an invoice on the door after each application. We also send out past due statements in the mail. The client was 90+ days past due, we also did a courtesy call in August letting the client know it was going to be sent to collections if we do not hear back by a set date. We didn’t hear back or receive payment and his past due was then turned over to [redacted] . The client called in a few weeks after his account was turned over to action collections and stated that he had been out of town and would like to pay with his credit card. The receptionist took a message. We could not take the payment since it was already in collections. We then received a call from [redacted] roughly 6 months later saying that we had worked out a deal with the client to remove him from collections. This was not true as our hands are tied once it is turned over to the collection agency. Our account manager then spoke to the client and let him know that there wasn’t anything we could do at this point. The client then kept asking the manager why not and he again explained that it was out of our hands and he must take this up with the collection agency. After a few minutes of discussion the manager politely hung up the phone. It is unfortunate that it was sent to collections, but at 90+ days past due we didn’t have any other choice. Respectfully, [redacted] Certified Arborist (PN-7352A), CLTVP & Director of OperationsSummer Lawns, Inc
8/20-We finally did receive the check today from Summer Lawns Thank you so much for your help in resolving this for us[redacted]
My name is [redacted] Vice President for Summer Lawns in Eagle, IdahoIn regards to the complaint submitted on 8/10/(ID [redacted] )This client signed up for service on 5/29/for lawn and tree health careThey prepaid for service on 6/4/and received a prepay discount of 5% for a total prepay amount of $The first round of applications were completed on 6/5/and included a lawn application for $90.25, Tree & Shrub fertilization for $and Tree & Shrub insect spray for $Total completed service came $213.75, leaving a prepaid balance of $The client called in to cancel services on 7/16/The salesman [redacted] filled out a cancel form and turned in a request for a refund to our accounting departmentThe client then called the office and spoke to [redacted] on 8/3/and he assured them that the request had been turned in and that he would follow up with accountingThe request has been received and a refund check in the amount of $has been issued to the client via mailThe refund amount that the client is requesting is inaccurateIf needed I can send in a copy of the invoice that was supplied to the client via email for the services completed on 6/5/We also attempted to call the client and left a message in regards to the refund amountRespectfully, [redacted] VP & Director of Operations
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The reason for my rejection is that I STILL do not have the check they keep saying has been sent. Summer Lawns left a message on my phone on Friday, 8/14, saying that they had sent the check via mail. We had another message from them on Monday, 8/17, saying that the check is in the mail. As of today, 8/19, we still do not have the check. This is the same issue we have been having with them all along. Until we receive the check (and the check clears the bank) we do not view this matter as resolved. At this point we will not dispute the amount of $726.75. All we are expecting is the check that they say has already been sent. Since their business and our residence are both in Eagle, I find it hard to believe that a check that they claim to have sent last Friday has not arrived.Sincerely, [redacted]
I am the VP and Director of Operations for Summer Lawns. In regards to complaint ID [redacted] about our business. It is referencing lawn health care services performed in 2013. The client signed up for a lawn fertilization and weed control program that was presented to him in April of 2013. He called... back in May to get started with services. We completed the first application on May 17th 2013. We have records of the client calling in on June 18th 2013 wanting to know when his next scheduled service would be. We then came out on June 27th for the second lawn application. We continued to service the property every 4-6 weeks. Our technicians leave an invoice on the door after each application. We also send out past due statements in the mail. The client was 90+ days past due, we also did a courtesy call in August letting the client know it was going to be sent to collections if we do not hear back by a set date. We didn’t hear back or receive payment and his past due was then turned over to [redacted] . The client called in a few weeks after his account was turned over to action collections and stated that he had been out of town and would like to pay with his credit card. The receptionist took a message. We could not take the payment since it was already in collections. We then received a call from [redacted] roughly 6 months later saying that we had worked out a deal with the client to remove him from collections. This was not true as our hands are tied once it is turned over to the collection agency. Our account manager then spoke to the client and let him know that there wasn’t anything we could do at this point. The client then kept asking the manager why not and he again explained that it was out of our hands and he must take this up with the collection agency. After a few minutes of discussion the manager politely hung up the phone. It is unfortunate that it was sent to collections, but at 90+ days past due we didn’t have any other choice. Respectfully, [redacted] Certified Arborist (PN-7352A), CLTVP & Director of OperationsSummer Lawns, Inc