We received a notice regarding the tile issue at the [redacted] 's home and had it inspected by the flooring subcontractor who offered to repair the popping tiles using a co-polymer adhesive The subcontractor provided information that this product has been tested by the Tile Council of North America Product Performance Testing Lab for super bond strength This product was used in our model home with success The subcontractor has also agreed to extend the warranty for an additional year The [redacted] 's have rejected this repair method which is clearly less disruptive or invasive We will continue to work with the homeowners to resolve this issue(sent on behalf of Jim [redacted] , [redacted] ***, Zilber Ltd.)
This has been Resolved
We received a notice regarding the tile issue at the [redacted] 's home and had it inspected by the flooring subcontractor who offered to repair the popping tiles using a co-polymer adhesive The subcontractor provided information that this product has been tested by the Tile Council of North America Product Performance Testing Lab for super bond strength This product was used in our model home with success The subcontractor has also agreed to extend the warranty for an additional year The [redacted] 's have rejected this repair method which is clearly less disruptive or invasive We will continue to work with the homeowners to resolve this issue(sent on behalf of Jim [redacted] , [redacted] ***, Zilber Ltd.)