Initial Business Response /* (1000, 14, 2016/02/26) */
[redacted]Document Attached[redacted]
Ms. [redacted] has been our customer since 2002 and she knows how we conduct business. Customer has signed an agreement, (see copy sent) and in the agreement signed by customer, it clearly states that all payments are to be...
paid on or before the due date. If a customer cannot make their payment on or before the due date, then we offer a service in which we will pick up the merchandise and hold it at our store, and within 30 days, we will allow them to reinstate the agreement by paying any past due rent and or any fees that have been accrued. The agreement states within 30 days, however if the customer comes to after the 30 days and we have not rented the merchandise again, we will honor the reinstatement. I am not sure why customer filed this complaint. The address on our store has changed to [redacted] Springfield Missouri XXXXX and we no longer have a fax number there.
Initial Business Response /* (1000, 14, 2016/02/26) */
[redacted]Document Attached[redacted]
Ms. [redacted] has been our customer since 2002 and she knows how we conduct business. Customer has signed an agreement, (see copy sent) and in the agreement signed by customer, it clearly states that all payments are to be...
paid on or before the due date. If a customer cannot make their payment on or before the due date, then we offer a service in which we will pick up the merchandise and hold it at our store, and within 30 days, we will allow them to reinstate the agreement by paying any past due rent and or any fees that have been accrued. The agreement states within 30 days, however if the customer comes to after the 30 days and we have not rented the merchandise again, we will honor the reinstatement. I am not sure why customer filed this complaint. The address on our store has changed to [redacted] Springfield Missouri XXXXX and we no longer have a fax number there.