Success Factory International, The

Dear Mr [redacted] We received a message from customer service that you need an explanation of the past due amount and the draft amount of $Your monthly draft amount was $18.94, however your account has been drafting in arrears instead of in advance Your draft is scheduled for the 5th of each month Sometimes we run the process earlier if the 5th falls on a weekend In this case the process did run on the 5th, but your subscription had already stopped Because your account was already in arrears, it stopped automatically after the "grace period" ended The $is for the amount in arrears of $plus the $ The agent should have explained that your last draft on 9/2/was for 7/to 8/ Delivery continued until 10/ I am sorry that you have decided to cancel and do hope that you will return as a subscriber in the future Because you have been a long-time customer, I will go ahead and refund the full $ I will credit your subscription today and get the refund to you as soon as possibleI apologize for the inconvenience Let me know if you need further assistance [redacted] Regional Director of Retention and Engagement 228- [redacted]

Dear Mr. [redacted]:
255); font-size: small; font-family: tahoma, sans-serif;">We received a message from customer service that you need an explanation of the past due amount and the draft amount of $47.48.
Your monthly draft amount was $18.94, however your account has been drafting in arrears instead of in advance.  Your draft is scheduled for the 5th of each month.  Sometimes we run the process earlier if the 5th falls on a weekend.  In this case the process did run on the 5th, but your subscription had already stopped.  Because your account was already in arrears, it stopped automatically after the "grace period" ended. 
The $47.48 is for the amount in arrears of $28.54 plus the $18.94.  
The agent should have explained that your last draft on 9/2/16 was for 7/24 to 8/23.  Delivery continued until 10/4. 
I am sorry that you have decided to cancel and do hope that you will return as a subscriber in the future.  Because you have been a long-time customer, I will go ahead and refund the full $47.48.  I will credit your subscription today and get the refund to you as soon as possible.
I apologize for the inconvenience.   Let me know if you need further assistance.
 
[redacted]
Regional Director of Retention and Engagement
228-[redacted]