Subway

I have received several phone calls from this company, under various numbers. Stating that I am eligible for auto insurance discounts. First, I do not have auto insurance, do not own a car, nor do I have a license. Secondly, if they are a "Graphics" company, why are they making telemarketing sales calls about auto insurance?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I work Monday through Friday and it's unreasonable for me to go to the store during that SMALL window of time.  As I mentioned, I have no intention of stepping foot into that location again.  Kindly mail the refund to me. 
Regards,
[redacted]

I have received another letter. Philly steak and cheese is no longer on the menu the only sandwich is steak and cheese and it was $6.00.  All our sandwiches are 12 inch please call subway HQ ANY CONCERNS WITH THAT ###-###-####. Bacon is extra if its not a part of the formula which shows in my previous picture.  I am really not understanding what are they looking for  free food refund their money  please advise.   thanks

I am rejecting this response because:I did tell them I was wrongly charged and the cashier stated that I was wrong and she charged me right. This is why I brought this to the BBA attention. The receipt says eat in but I told her it was take out and she said that's what she put in the register. I would like the managers name so the next time it happens he/she can fix it. I have been there numerous times and ALWAYS complain every time they charge me and they always have the same answer "that is correct ma'am there is nothing I can do about it"

Mr [redacted] did in fact purchase a steak sandwich from the [redacted] Subway in [redacted] on March 311, 2015. mr [redacted] did call back to the restaurant that evening and reported to the restaurant employee recording her claim that he bit into the sandwich and alleges that a foreign object had...

become lodged between his gum and tooth. The restaurant employee told Mr [redacted] to retain the foreign object he allegedly bit into as it would be needed and requested later on. The restaurant employee indicated to Mr [redacted] that this incident would be reported to the restaurant mangement and he would hear back, most likely from the restaurant’s insurance claims department. It was not reported that Mr [redacted] stated anything regarding his concern for other customer’s well being, his concern focused on his tooth. Mr [redacted] first sought treatment from a medical professional because he was not able to see a dentist right away. We reported the incident to our General Liability insurer the next business day. The insurance adjuster contacted mr [redacted] on April 2, 2015 at 9:30 am and they mutually agreed on a time and place to meet in person (Monday, April 6, 2015 at 2:00 pm). In that initial conversation it was made very clear to Mr [redacted] that a liability investigation would take place and that neither the insurer, nor Subway was in a position to make any financial commitments until the facts of the incident and medical documentation were examined. There was no delay in establishing a day to meet that involved the insurance company’s unwillingness to meet with someone in serious pain as reported by Mr [redacted]. during the initial phone call, the insurance adjuster encouraged Mr [redacted] to seek treatment immediately if he felt it would alleviate any discomfort he may be experiencing, but reminded him that any bills incurred would be at his own expense. Mr [redacted] was under the assumption that the insurance company would immediately write him a check prior to any investigative procedures and any actual dental treatment. The insurance clarified to Mr [redacted] what the established protocol was for filing a third party bodily injury claim. The injured party must establish liability against Subway. If that is done, damages, such as medical bills incurred, are considered in a settlement. When the two met, the insurance adjuster listened to Mr [redacted]’s story, which had changed from the initial conversation he had with the insurance adjuster and also from the initial statement he told to the Subway employee when he first called back to the restaurant. The insurance adjuster asked to see the foreign object he had been asked to retain and Mr [redacted] indicated that he had swallowed the object. Initially the object was stuck between the gum and tooth, then the story changed to where he just bit down on the object and in lieu of removing the object from his mouth, he swallowed it. The  insurance adjuster informed Mr [redacted] again that an investigation into the incident had to be completed and as part of this process, the insurance company would contact the medical office and the dental office to request that they forward Mr [redacted]’s records to the insurance adjuster for review. The insurance adjuster also told Mr [redacted] that without the object the alleges was in the sandwich, that it made his case much weaker. The time Mr [redacted] waited between his initial personal meeting with the insurance adjuster and the time he was re-contacted was not due to the insurance adjuster being on vacation, as falsely reported by Mr [redacted]. It was in reality the time it took for Mr [redacted]’s records to be processed by the respective medical and dental offices and for them to forward the information to the insurance adjuster. Mr [redacted] was informed at the outset that most medical records requests take 2-4 weeks to be processed by the medical providers. The records did not arrive until after the adjuster returned to the office. Upon reading the medical report written by Mr [redacted]’s initial doctor’s visit, it was reported that the tooth impacted when he allegedly bit down on the foreign object, was decaying at the time of his visit and would indicate that this tooth was causing Mr [redacted] reason for concern prior to his consuming a sandwich from Subway. With no object to present, a changing story and pre-existing decaying tooth, the insurance adjuster denied the claim. At the time the insurance adjuster spoke to Mr [redacted] related to the denial of the claim on april 27, 2015, he had still not sought out a dentist to treat his decayed tooth. He is however, quick to describe the physical repercussions he allegedly experienced because of his failure to seek an alternative dental solution. During the final contact call with Mr [redacted], the insurance adjuster was subjected to significant amounts of profanity. Mr [redacted] was asked to refrain from such vulgarity and informed that the phone call would be terminated if he could not comply with that request. Unfortunately, the conversation ended shortly after. Mr [redacted] called the adjuster back on april 29, 2015 requesting that she perform a more thorough examination of his sandwich in the event there were more foreign objects. He also said he received additional treatment and wanted to hand deliver the records. Mr [redacted] met with the assigned adjuster and another experienced adjuster at the company’s office on May 5, 2015. The new dental record he presented further documented decay in the tooth in question. Approximately 45 minutes was spent painstakingly inspecting the sandwich, in Mr [redacted]’s presence by the two adjusters. This activity was recorded. Mr [redacted] was invited to examine the sandwich personally with utensils, but he refused stating he was satisfied with the viewing of the sandwich inspections. No foreign objects were found. Furthermore ,there was nothing hard in sandwich that could have been natural to the food products. The liability denial was reiterated to Mr [redacted]

Customer agreed to prepay and save $20 to prepay.  Customer knows it is either prepay or pay upon arrival 2-3 wks via COD.  Who has [redacted] terms?  I would like to order merchandise, receive it and not pay for it for 90 days too.  Can you point me to someone who does that?

We needed a plumber for a few issues and our neighbor recommended Charles moon plumbing out of dagsboro Delaware. I gave them a call and had them send out a technician. The technician was very professional and seemed to be very knowledgable. I would recommend this company to anyone.

I am happy with the move, it was a very big move, the boys were prompt, polite, careful. The cost was within the price quoted. I will use them again for any future needs and I very much recommend them.

I received your letter today in regards to the customer complaint.  The customer contacted our corporate office on August 27, 2015 at 8:00am.  That comment was then forwarded to me the local owner on August 27, 2015 at 9:11am.  On August 27, 2015, I sent the customer a letter. ...

The letter stated:Mrs. [redacted],I received your comment from our corporate office.  I am sorry about the rude behavior you received from all three of my employees.  I have or will be speaking with each of them about how they handled you.  The offer you saw on SPOT.ph Eat+Drink Cheap Eats was for the Philippines.  The article stated to click here for a list of Subway branches.  If you clicked on it, it then brought you to the Philippines web site.  Then you could click on restaurant locator to get a list of restaurants.  The list was for the Philippines.  Again sorry about the confusion.  The employees should have explained that this offer was for the Philippines only when you called.  I have included a coupon for the rudeness you encountered from my employees.[redacted]I included a picture of the web site she saw the offer on showing she needed to click here for a list of Subway branches, then a picture of the next screen showing the button for restaurant locator, and then the next screen showing the list of restaurants all in the Philippines.If you need any additional information please contact me at [redacted]Sincerely,[redacted]

Stellar Graphix's products are very low quality pieces of junk. I ordered stainless steel coffee mugs that were supposed to have my logo engraved on them. When I received the products, my logo looks like it was a sticker. When I inquired about this, I was told it was silk screened on. Regardless, looks like crap. Once I looked at more than a few of the 48 mugs that I received, I noticed that more than half of them had other logo imprints that appeared to have been removed, but you could still see/read the logo. The cups were streaked with some type of cleaner(?) that evidently was used to remove the supposed silk screen ink and several of the cups had dents and dings. Nothing but pieces of junk!!! I would not recommend ordering anything from this company!

We used 2 Burly Men for our move a couple of years ago. My husband had recently had foot surgery (he has great timing) and we had 1 year old and a tight timeline. The smaller truck we had ordered wasn't available, so they came with a bigger truck (great for us). They were on time, very fast and very efficient. They moved all the heavy awkward stuff. I will never move without help again!

Initial Business Response /* (1000, 5, 2014/06/18) */

Response from the business taken over the phone by Revdex.com staff on 7/16/2015 at 10:50AM (**)
[redacted] from the business called and is requesting the following information from the consumer:
1) Who to make the check payable to
2) Where the check should be sent

I have ordered twice from this company which is twice too many. After receiving my first order of lighted keychains I noticed that a fair number of them were smudged and sloppy in the printing of my name and company logo. When they called me to promote some pens they were promoting, I gave them the benefit of my doubt. The salesman indicated these pens were "smooth rolling" on paper and high quality with aluminum highlights. He also implied that these would be engraved. He said that these were executive pens that would easily sell for $5 in stores. They had a rock-bottom deal for $1.98/each for 100 qty. When I received my order COD I was unable to check the quality as I was out of the office. What I actually received was a cheap slim plastic twist pen which does not write smoothly that sells for $.40c/each for the same quantity on other promotional sites. The name of my company was silkscreened and not engraved. Additionally, the silkscreen is unevenly applied to the pens. I cannot proudly offer these to my clients and they will now sit in the corner and collect dust. I immediately stopped payment on my check and tried contacting the company with no answer on any phone number I can find for them. They have no website and their domain is parked on GoDaddy.com. I fully expect that they will take me to collections and will continue to call me and try to sell me more products. My advice is to do a little research and make your decision. One or two negative reviews I can work with. However, volumes of negative reviews have my attention.

Letz’y TV & Appliance 02/02/2015 Revdex.com #[redacted] In response to Consumer Complaint - [redacted] On June 10, 2014-...

[redacted] purchased a [redacted] refrigerator. Model: [redacted] Serial: [redacted] from Letz's TV & Appliance. We delivered and setup the refrigerator per our delivery agreement. At no time, during the sale of this refrigerator, did we state that a 1 year parts and labor warranty was provided by our store. The warranty on this refrigerator is a factory warranty provided by the manufacturer "[redacted]". Letz's TV & Appliance is a [redacted] product retailer and servicing company that honors the factory warranty of the products we sell. It is not "our" warranty, it is the warranty of [redacted] Corporation. At the time of the first service call, we responded to a service call on their refrigerator that stated the refrigerator wasn't getting ice from the icemaker. We removed the icemaker, checked it out and reinstalled the unit. The icemaker cycled and filled with water. Since we cannot wait the 2-2.5 hours for the first batch of ice to freeze and dump, our service tech told [redacted] to keep track of the progress and call us. The second call was made by [redacted] stating there still was no ice. Our service tech ordered a new icemaker. When we received the new icemaker, we contacted [redacted] to install the icemaker. Again, because of the time it takes a new icemaker to make the first batch of ice, the service tech instructed [redacted] to call us on the results. We were called by [redacted] and told that the replacement icemaker did not make ice. and we set up another call to check the icemaker. Again we found ice in the icemaker but it would not dump ice. We contacted [redacted] Factory Tech Support to ask if they were having any problems with their icemakers. We were told at that time they had no complaints out of the ordinary. They would get back to us. We were getting into our busy season between Thanksgiving and Christmas and were overwhelmed with service calls for the season. We did not replace multiple icemakers , and our tech did not refer to the refrigerator as a "lemon" The customer [redacted] and [redacted] state that they assume we are responsible for the repairs under warranty. We are a servicing company, working for the manufacturer "[redacted]". They are the ones who honors their warranty. The manufacturer is the only one that can issue authorization for an exchange. We notified the [redacted]' of this and they did not want to call [redacted] to have them exchange the unit. Also, at the time they were in our store, they loudly expressed their dissatisfaction with out store and service, stating our service tech was incompetant and at that time we suggested that the [redacted] should consider another service shop since they did not have confidence in our service. As of 02/02/2015 we were informed by [redacted] that in fact they were having issues with their icemakers and a replacement will be available shortly.  If the [redacted] wish for us to install a replacement icemaker, they can contact us at 307-234-9159. If they still think they need a replacement refrigerator they need to contact [redacted] Corp. @ [redacted] for a customer care agent. They will also need to provide their model and serial #s. [redacted] / [redacted] Purchase date: 06/10/2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  It is unfortunate that a simple solution was given to resolve this issue and you did not take it.  That would be an apology and a sub that I was entitled to with points that I have earned. I would like to state for the record that when a customer is asked not to come back into an establishment over a lunch item dispute, something is really wrong there.  I will not go back to this  Subway ever and based how I was treated, again over a lunch item, I would be very careful in dealing with this business.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaint: 11900878
I am rejecting this response because:I reject this response for a few reasons; the part in question did work for my needs, I have no use for the product, I had already advised the manufacturer of the issue and they instructed me to contact the Revdex.com. They advised that I would have to handle the return through brassworks. This is not a custom part specifically made for my car. I purchased the part based on brassworks recommendation and expertise in the field. 
Regards,
A[redacted]

This customer is correct that there was an issue with how points were added to their Loyalty Card.  Our location had hired multiple new team members in order to staff another location and many of our employees were still learning how to use the register properly.  When the mistake was...

made, our team made every attempt to apologize to the customer immediately and the team also made attempts to resolve the issue at the store level. The staff offered to void the transaction and to ring it up again properly to ensure that the points were added, but the customer refused to let us do that.  We do make mistakes at times, but we also make steps to try to correct those mistakes.  In this case, the customer would not allow us to correct the issue at the store level.
 
General Manager
Subway Restaurants

From: Cheryl A[redacted] Date: Thu, Oct 27, 2016 at 12:03 PMSubject: Complaint ID number [redacted]To: [redacted]@cleveland.Revdex.com.org
Dear [redacted],
   This is in response to the complaint forwarded to us by our franchise located at 6585 Ridge Road, Parma OH yesterday. Area manager Lora...

K[redacted] contacted this customer on October 20, 2016, discussed the issue and offered the customer two value meals for the inconvenience. The customer accepted the offer and the issue has been resolved. 
   Please feel free to contact me if you have further questions or concerns. 
Thank you, 
--
Cheryl A[redacted]
Dunne Manning Inc. (f/k/a Lehigh Gas Corp.)
645 Hamilton Street, Suite 500
Allentown, PA 18101
610-625-8122

the pens were not what I ordered and the logo wiped off the pen. I CALLED for 4 weeks trying to get a real person and could not get any one to answer. still would not make my pens right.