Suburban Motel

I made reservations about a month before the planned date on February 22, I was pleased to see on their web-site that the reservations were cancel-ableThe date of our stay, March & 17, had freezing rain and snow predicted for our four-hour drive to *** so after careful consideration we decided to cancel
Upon calling them, I was told it couldn't be cancelled at the site because I had made the reservations at an on-line serviceI was not even aware of that since I filled in all the required data on what I believed to be the site of the actual motel in EmmetsburgI searched for an email confirmation of the reservations through my emailsI never found oneI checked with several online booking sites such as Expedia, HotelsOne.com, Hotelsl.com, etcI finally contacted VISA to see if they could help block the chargeI was told it had already been billed and paid! Of course, I had paid it thinking we would be fulfilling our reservationsTo date, I have been refused a