Style Express II

Initial Business Response /* (1000, 9, 2015/04/09) */
I have followwith the TMBC dealership and have been informed that Mr*** picked his boat up from their shop in Saturday March 28thAt that time all the repair work had been completed, including completely new interior upholstery
At the time that Mr*** picked his boat up, he voiced no complaintsI also researched our warranty files and could find nothing about the boat being flooded
Since the boat has been repaired and Mr*** voiced no further complaints when he picked it up, we will consider this case closed with your office
Initial Consumer Rebuttal /* (3000, 11, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know who they talked with at the dealer but they have informationI did let them know I was disappointed with the installation of the seats because one seat is wrinkled and all they said was it will eventually fix itself!! I also told them the gauges full of water was not acceptable and they gave me some paperwork that said they were not warranty itemsWhen I asked how the interior got water logged and the gauges got so much water in them they only change the subject and would not give me a responseWhen I originally was contacted from *** at the dealer about the gauges not being covered by warranty he agreed that water and electrical systems are not compatible and also thought they should be covered by the warrantyInsurance companies total cars that have been flooded because the issues that arise after time such as wire corrosion and mold issuesI did pick up the boat and was told the seats could not be installed back to factory specifications because of no access to the fasteners behind that hold the seat in place and they used some type of aftermarket bracket that required many holes in the fiberglass hull that could only weaken the hull! Does the hull have a lifetime warranty or will that also be a non warranty issue since they drilled hundreds of hole to mount the bracketsThis has been the way we have been treated by both *** and Tracker Marine during this whole processThey will not take responsibility for damages or my expenses and only try and sweep this problem under the rugI have a boat with less than or hours of use that has already had to have the seats replaced with after market parts and several holes drilled in it that should not be there, a faulty fuel system and gauges that will not work for lone with all that water in them if they even still work as of nowMy boat value has dropped by several thousand dollars because of there poor warrant and repair procedures they sent to the dealerI do hope this will be put up on the Revdex.com website as an example of how Tracker Marine handles warranty issues and treats their customersAs far as I am concerned this problem has not been closed and I will continue to pursue whats fair and equitable
Final Consumer Response /* (4200, 15, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please expand on what this will include! I have been without my boat for months, how long will this take! Do you plan on giving me a loaner boat comparable to what I have until mine has been repaired or replaced? I would also expect the warranty to be extended for the complete amount of time I have and will be without the boatI also know the replacement seats have had the barrier material cut during their mounting attempt so they would not be acceptable since the barrier material would not do it job and they would again become water logged over timeWill the gauges also be replaced? I think we are getting closer but do not think my family should suffer anymore from this issue including making payments on a boat that we cannot use
Final Business Response /* (4000, 16, 2015/04/15) */
Tracker Marine would transport the boat to our manufacturing facility in Miami, Ok and restore it to factory conditionWe will replace the seats with new seats and replace the gaugesSince our manufacturing facility builds the seats, it generally takes 4-weeks to fabricate and replace the seatsFrom what our records show, there should be no reason Mr*** should not be able to use his boat in its current conditionWe understand that it is the beginning of the boating season and Mr*** does not wish to be without a boat for any amount of timeIf it would be more convenient for Mr*** to wait until the end of the boating season, we will note that in his file and bring it back at a later date

Initial Business Response /* (1000, 5, 2014/10/29) */
We have reviewed Mr***' concern and have contacted our manufacturing facilityMr***' boat has been repaired and we have hired a transportation company to transport it back to his dealership
We will consider this matter closed
with your office at this time
Initial Consumer Rebuttal /* (3000, 7, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I live hours from the dealershipTracker has not contacted me as of yetI will not consider the matter resolved until I get it back home and on the lakeIf it doesn't leak and the repair holds, then we can consider the issue resolved

01/18/2018: Mediator emailed consumer for update and documentation.01/22/2018: Thank you for reaching outI have not been able to work out a resolution with trackerThey refuse to do anything except to continue fix the boat as I bring it inThe boat has not been water ready since the end of August and is currently back in the shop because the radio has a short that causes the battery to go deadEvery time I take the boat out I have to take it back to the shop to be worked on againIt cost me roughly $to take off work travel home and carry the boat to the shop because I work traveling construction and only go home on major holidaysMy resolution to the problem is simple the boat is a lemon and has been in the shop for more than days so by the lemon law they should have to buy it back but they won’t even discuss thisAt this point I can not afford to continue to pay for the boat and the repairs and will be forced to let the bank have it back or pay for something that does not work01/24/2018: This boat was purchased brand new and does have a written warrantyI have only used it three times for a total of hoursThere have been numerous problems with the boat including seal leaking, non start, radio issues, battery issues, speedometer not working, temp gauge not working, seat tears and warning horn going offThey have installed a new computer alsoThe boat has been in the shop since DecemberEach time I take it in it is there for 2-weeksWhen I have it serviced at Bass Pro Shops they act as if they are doing me favorWhen I try to discuss buy back with Tracker they say they can't discuss it and hang up on me. I have financed this through *** *** *** *** who financed it through a bank. I am paying for a boat that I cannot use and each time I have to take it in for repair cost me about $1,each wayI want them to buy this boat backI have researched the Federal Lemon Law for boats and have contacted an attorneyI am waiting to hear back from the attorneyI will attempt to give *** *** *** *** and the finance company a call to see if they can offer any assistance01/25/2018: I can send Revdex.com copy of contract and warranty information in about a week when I am back home where the documents are.02/08/2018: Mediator sent consumer email providing update.02/08/2018: Thank you for the updateI just got back to my travel trailer today and have looked for the contract and warranty paper work but was unable to find it hereI have asked my wife to look for the paper work at home and as soon as she finds it I will get a copy of it to youThe repair shop contacted me and said that they have the boat fixed and ready for pick up but I have not been able to get off work to go pick it up and have been unable to find someone to pick it up for me as of todayThank you for the hard work you have put into helping me resolve this situation02/26/2018: Emailed consumer and provided update.03/02/2018: I do have the boat back and they did do some work on itI have not yet taken the boat out due to cold weather and workI would like to know if the evaluation offer would be available the next time I take the boat out and would I have to take it to them or would they come and get it?03/02/2018: Update sent to consumer along with business contact information

We are in receipt of the complaint filed by Mr*** regarding his Nitro Zboat serial number ***The factory repair that was performed was performed under Goodwill and not warranty due to the abused condition of the boatThe hole pictured in the attachment, was not part of the
goodwill factory repair and is not covered under the terms of the warrantyWhite River Marine Group/Tracker Marine will no longer have any communication with Mr*** due to his abusive behavior

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not trust the ability of Tracker to repair my boatThe boat sank after Tracker had my boat for repair for two months and cost me thousands of dollarsI have explained this to Tracker beforeThe hull itself was fillied with water for at least five hours the hull could be compromisedIf there is exposed wires the wire could be compromisedThe engine was taking on water and all my electronics inside the back were completely submergedAfter sitting for so long without attention many components could fail at a later date due to water or corrosionI have no fath in Tracker marine products or service

11/01/2017 [Left VM with *** that consumer glad to hear boat is repaired and has other issues he would like resolvedAlso, sent email to this effect.]11/03/2017 Wow, I thought this had been taken care of several months ago when we agreed to repair the boat. We had some issues with him over this boat at Bass Pro Shop where he used to work - due to his reaction to the boat sinking and what happened afterwards with our dealings with each other, he no longer worked thereThanks for discussing briefly his concerns and agreeing to email his list so I can take it up with management and we can think it over. As far as the warranty, does he want an extension of any current warranty he has? Well, the boat is from 2010, so let me look up if there is any warranty leftIf so, perhaps he'll be happy with that and not be looking for an extension. (mediator emailed *** list of matters consumer wants them to address).11/10/2017 [Mediator emailed *** receipts received from *** for amount he and co-angler had paid to participate in a fishing tournament but had to withdraw when boat sank]11/15/2017 [left a voice mail with *** that was wondering approximately when she thought the people at the business making decisions on this would have an answer to the Consumer's four requests for resolving].11/16/[email from business with response to consumer's requests to resolve] Mr***, I did not have these receipts. Thank you for providing them. I was waiting on them and for the last repair records to be entered into our system before I could respond. 1. Tracker Marine has no records of putting the hole in the boat. It was not manufactured with the hole, nor is it listed on any work-order. Therefore, we can only assume that it occurred during a non-warranty repair that we have no record of.2. I have attached copies of all the warranty and goodwill claims Tracker Marine has in our system. I do not have record for the engine as those would have gone through *** ***.3. We will not extend the warranty on the boat or trailer. *** *** holds the warranty on the engine and therefore Tracker Marine cannot extend it.4. We will reimburse Mr*** $1,and Mr*** $for their lost tournament fees. Once I receive the attached agreements from Mr*** and Mr***, I will submit the requests for reimbursement for the tournament fees to our accounting department. Thank you,*** ***11/20/2017 {sent email to business which listed consumer's position on the above 11/16/email proposal from business]11/28/2017 ***, I hope you had a nice Thanksgiving. Tracker’s replies to Mr*** are in purple on the attached document. Thank you, [Attachment with proposals and counter proposals between consumer and business in Library as "***Tracker business reply to consumer proposal"]11/29/2017 [left vm with *** that before taking up the offer mentioned in her email, I wanted to tone down: "no further warranty on boat due to his previous 'abuse and neglect' " and just tell him there is no warranty on the boat and repair was done as "goodwill" and see what he saysAlso, can I tell him if signs Release now and takes check for tournament fees refund now in lieu of how he wants to do this, if he gets boat back and feels a repair not done right, will they take a look at boat and decide if something was wrong with repair and fix.]12/01/[vm from business] This is ***I understand your concerns about mentioning in our reply that we believe many problems with the boat are due to abuse and neglect; I thought about that also but just wanted to be honestO.Kto modify the reply as you mentioned in your emailWe will give a one year warranty on the repair, so if he and the other person cash the checks to reimburse the lost tournament fees he will still have a one year warranty on these repairs.[business replied by email to my email on what her response should be to consumer's last proposal] ***, These answers are correct. Thank you for all your help. ***12/08/2017 ***, I apologize for my late response. I have been in meetings the last few days. I have spoken with the warranty management and our position remains the same and that was our final offer.Thanks for calling after reviewing my email and letting me know that Mr*** did not accept our final offer and that he plans to pick up the boat tomorrowYes, we'll see what happens down the road with this boatThank you

(The consumer indicated he/she DID NOT accept the response from the business.)
When was the repair done? What repair was done years ago? What repair requires a hole to be drilled in the bottom of a boat in that location? If the "concern" or hole is a repair done by Tracker, even as a goodwill gesture, the failure of that "repair" is still Trackers responsibility.? I do not remember any repair done years ago to my boat. Where was this repair done? What Tracker location did this repair? Are there more holes in the hull that have been repaired in the past? How about some work orders with my signature for when this past repair was done? All I have ever done to my boat was fish out of it. I do not abuse my boat it is the backbone of my tournament fishing career I can not afford to buy a new boat every couple of years before the boat falls apart due to regular use. I have been accused of abuse before when my first z-9 fell apart. This is a lie used by Tracker to cover the failure of the work or product.

We have taken the opportunity to review Mr. [redacted]’s complaint and have contacted [redacted] regarding the same.  According to [redacted], they explained to Mr. [redacted] that the cancellation could be done, but since he had a lien holder, [redacted] is...

obligated to send the cancellation monies to said lien holder.  Once [redacted] received proof that the lien had been paid off last week, [redacted] cancelled the extended warranty contract and requested a check from their accounting department.  Checks are only issued on Tuesday mornings, therefore a check was issued this morning and mailed directly to Mr. [redacted]. Tell us why here...

We are in receipt of complaint #[redacted] from [redacted].  We have reviewed Mr. [redacted]’s concerns along with our warranty files and have found that Tracker Marine has offered to return the boat to the manufacturing facility for a Goodwill repair of the blistered hull.  We are...

currently awaiting the signed transportation authorization form in order to schedule transportation to our facility.Tell us why here...

10/20/2017  They still have my boat which is being repaired in Memphis, Tennessee. They have done some work but I still have plenty of issues (was the hole repaired, what other repairs did they do, what warranties are provided for the repairs, I need an entry fee refunded). O.K, I will email you a list of all that needs to be addressed by them.   When you contact the home office in Springfield, tell them the person at their Memphis plant with the knowledge of this is [redacted].   The transom is the part of the boat at the back that is reinforced where the motor sits.  This hole is more toward the middle closer to where the driver sits. No reason for there to be a hole cut there to fix the transom. It is obviously a hole made intentionally with a saw, etc, and not from running into a rock.   I got the boat back and was in a tournament. The first 5 days, no problem, but the waters were smoother and nothing out of the ordinary. On the sixth day I had to wait in some wavy waters for about 2 hours before going out, and later, we had to go through some choppy and rough waters and that's when we started taking water through this hole.   This boat was given to me in exchange for another I had bought from them which went bad under warranty. They said something in their Revdex.com or other correspondence about this boat receiving a "goodwill" repair in the past and it might have pertained to this hole. If that happened, it was before I owned the boat and maybe they did not give me a new boat under the warranty on my old one like I thought.10/20/2017(email from consumer with list at bottom of email, bolded by me,  of what he wants business to do)The bottom of the email is what I have settled for to resolve this
matter. I was never asked by Tracker what would resolve this issue.
Initially I thought a few million each for my passenger and I would be
right for endangering our lives.
A fully rigged and new boat was my next thought, I could sell it and be
done with Tracker. And paying a full season entry fees for my passenger.
I am unwavering in the list I have set. I have compromised enough.
Thank you.
Sent from my Kyocera DuraForce, an AT&T 4G LTE smartphone
---------- Forwarded message ----------
From: "[redacted].[redacted]" <[redacted].[redacted]@comcast.net>
Date: Sep 21, 2017 3:43 PM
Subject: RE: BOAT
To: [redacted] <M[redacted]@basspro.com>
Cc:
> I have an email confirmation and a credit card statement. If a receipt is required I will ask [redacted] for one.
>
> Sent from my Kyocera DuraForce, an AT&T 4G LTE smartphone
> On Sep 21, 2017 2:39 PM, [redacted] <M[redacted]@basspro.com> wrote:
> >
> > [redacted] I have submitted your request in. Do you have a receipt for the tournament fee?> -----Original Message-----
> > From: [redacted] [mailto:[redacted].[redacted]@comcast.net]
> > Sent: Wednesday, September 20, 2017 5:25 PM
> > To: Manager_Memphis_TN
> > Cc: [redacted]
> > Subject: BOAT
> >
> > Before I pick up my boat to test it. I have to ask a few
things. Has a reason for the hole been found?, the why of this whole
thing. Can a list of all the work done/parts replaced to the boat,engine
and trailer since I dropped the boat off be ready if I pick up the
boat? Can you get me a one year warranty on the boat and trailer?  I do
not have any faith in Tracker. I also want compensation for me and my
co-angler for the loss of our entry fee for the tournament that we were
not able to fish in because of my boat sinking. I am sorry I have to do
this by e-mail.(another email from consumer today):if Tracker wants to do the right thing I will put together a new boat
that they can build and outfit. And get a list of the tournaments my
passenger is fishing next year. This is the most realistic compensation I
can feel good about. I will not feel safe in the repaired boat but I
will still use it and it might kill me but I am driven to excell  in my
ambition to be a professional tournament angler. Thanks again.10/27/2017 (left a voice mail with consumer to clarify his second email and if he wants to present business with 2 options; also, need $amounts for the tournaments)10/30/2017  [consumer left a VM that besides settling for option in bold in above email from Oct 20, he would as an alternate solution settle for having them build a new boat and paying what would amount to over $2,000.00 in upcoming tournament fees for him and a fishing buddy. He might be out of range of phone today as fishng again. mediator sent email suggesting this new alternative may be asking for too much and could be counter productive].11/01/2017  O.K, I agree with you that my alternate proposal probably is asking for too much and could have an effect on their willingness to negotiate. In some ways, it's good I've gotten them to do this much. The boat is repaired and ready for me to pickup. To consider this satisfactorily resolved, I would like the four things mentioned in my email to you and as you listed it in your email to me.  They told me they have repaired the hull and  replaced the parts soaked by water. I have also sent receipts to someone about the entry fee me and my fishing cohort lost ($1600.00 for me and about $550.00 for him (we actually lost more than that, but, let's stick with just the entry fees). As far as mentioning the trailer, instead of loading my boat on a truck or flat bed deal, they used my trailer and [redacted], their employee in Memphis who knows the most about this, told me a tire on the trailer blew out and they might have kept driving it (which could mess up the bearings and lots of stuff), so I want to be sure it is not damaged. I have heard that my boat was taken from Memphis to be looked at in Clinton, Mo, then to Nashville, then back to Memphis. Understand you will discuss with them these four things I would like to see done in order for me to believe this has been satisfactorily resolved.11/05/2017 Something else came to mind. I want to know if there are any more holes in my boat that they made then repaired. 11/16/2017 Look at the replies from tracker in the first inquiry the Revdex.com did I can't find them on your website. They admit to putting the hole in my boat in a previous repair. I have the case #  but can't look up the reply. I am not persuaded to agree to the proposal. I'll need to read the whole thing tonight. But please find the earlier communications with the Revdex.comThis is one of the old emails I have from Revdex.com it has all the information to find the old replies. These should clear up some lies that tracker is using. When you find these old replies could you please send them to me?Sent from my Kyocera DuraForce, an AT&T 4G LTE smartphone---------- Forwarded message ----------From: Revdex.com <[redacted]@Revdex.com-email.org>Date: Jun 5, 2017 4:04 PM Can you bring these to trackers attention. Ask why they claim it was repaired early in the boats history and now  claim they have no record of  the repair.  I need to know if my boat is water ready or safe to use. If I can get 6 months to test the boat to make sure all is functioning well and Tracker to fix anything not functioning properly, the tournament entries. I'll sign their form.The boat has s lifetime warranty on the hull and structural components. All other warranties have expired.Sorry didn't read the rest of your email.  To understand something about boats thing vibrate, shake and get banged around a lot. I can't spend a week constantly running and using my boat and it's components. Going out 1 or 2 days a week is the most I'll be able to do. If not 6 months what would they offer? Also all my records burned in our house fire about 1 1/2 years ago.11/17/2017  Hard for me to believe when this boat was provided to me to replace one I had that was under warranty, that they don't have any previous records on it. I thought it was new when I got it, but, doesn't look like it from having that hole. I agree that their correspondence with the Revdex.com before mediation is a little fuzzy as to what previous repairs were done and whether they involved the hole, but, I would like to ask them to look at this one more time even thought their reply says they have no repair records of that hole.   O.K., I can do less that a 6 month test after I pick it up to be sure it is "boat ready."  Would like 3 months use, and if all is fine, I'll sign the release and expect my tournament refund fees then. There should be a lifetime warranty on the hull (stringer, skeleton - these are boat terms).  Sounds good to send me your proposed reply to them for me toreview before sending to them. I'll look it over and get back with you.[email reply after he reviewed my proposed response to them ] The one thing I would change is about the warranty. I know there is no warranty left on the boat besides the lifetime warranty on the hull/stringer system. I would like to know the lifetime warranty is still in effect.  The rest is great Thank you again.12/01/2017 {emailed to consumer final offer of business; his email reply:} I do not accept the proposal.  If they don't want to explain the earlier comment about them putting the hole in my boat years ago. And now the cancellation of the lifetime warranty.  I think I'll have to take my boat as is and tell everyone about this experience. Social media is very popular. Do inquiries like this lower the Revdex.com rating of a business?Thanks for calling. I guess I'll just take my boat and spread the word as much as I can about how they handled this and that I could not get an answer about that hole in the boat. You can tell them that.   O.K., maybe you're right it would not be wise for me to let them know I am going to smear their reputation. Well, I know going to court or other remedies might not bring me as much money but they can keep that $1500.00 tournament fee - I'm mad about that hole in the boat not being explained and not having any warranty except on these latest repairs. Alright, it's Friday so as you suggest  I'll think about this over the weekend and get back with you on Monday.12/05/2017  I've thought about this and don't want to sign that Release for just $1500.00 as I never got an answer why there was an obvious man made hole in this boat which they told me was a new boat when I got it (replaced another boat that was under warranty) nor do I agree that there is no warranty left on the boat. I did not abuse nor neglect it - it's adverstised to be a tournament boat. I still might consider their offer if I were to be given 3 months or so to test this boat before signing any Release. I understand their last proposal was mentioned to be their final offer and complaint will now be closed unless they surprisingly agree to clarifying what happened that there was a hole in the boat and giving me a 3 month testing period. Thanks for all you did.12/08/2017  So, they don't want to let me have the boat to test for 3 months and are sticking to saying what they proposed in their last offer is their final offer. Well, the heck with them. I'll just go pick up that boat tomorrow and we will see what happens in the future with it. Thanks for trying.

Initial Business Response /* (1000, 5, 2016/05/17) */
We have taken the opportunity to review Mr. [redacted]'s concerns along with our warranty files. As a gesture of goodwill, Tracker Marine will agree to Mr. [redacted]'s request to repair [redacted] at our Lebanon, Missouri manufacturing facility. ...

There is some paperwork that will need to be signed by Mr. [redacted] before he can transport his boat to the Lebanon facility. Once we receive Mr. [redacted]'s acceptance of our offer, the paperwork can be faxed or emailed to Mr. [redacted] directly.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would accept the response from Tracker Marine. LLC providing that after they weld the crack in the bottom of the boat that they complete applying high density spray foam to entire inside hull to prevent another tear of the hull and to provide a photo proving the foam is there. Also provide transport of the boat from and back to my home in Kentucky to and from the Lebanon, Missouri manufacturing facility.
Also I feel that my overhaul of the boat trailer from single axle to double axle is not as good as the dual axle trailer now provided with that model boat. My attempt to fix the trailer has it sitting too high off the ground which is difficult to launch. I had to fix the trailer as the boat was over weigh for the single axle which they did not acknowledge or fix at the time. It would be nice if they would make it right and replaced the trailer with the one they now provide for that model boat.
Final Business Response /* (4000, 12, 2016/06/02) */
Tracker's repair would be to re-weld the area of concern and re-foam as needed and within Coast Guard and manufacturing guidelines after the welding process. However, according to the terms of our warranty statement, "In the event repair must be made at the purchasing dealer's location, a factory authorized repair center or at the TRACKER factory, transportation to and from the applicable repair center shall be at the owner's expense and not at the expense of TRACKER", therefore, Mr. [redacted] is responsible for the transportation.
Even though Mr. [redacted] voided his Trailstar Trailer warranty by modifying it, our manufacturing personnel will evaluate it while it is at the factory.
Final Consumer Response /* (4200, 14, 2016/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My concern is the 500 miles each direction from my home to your factory. Such a trip would have to be made twice most likely to bring you the boat and to return to pick it up when you finish the repairs on the boat with the cracked hull due to no internal spray foam to support it. A total of 1000 miles plus my valuable time.
I would consider such a trip if I knew for certain the trailer which came with the Tracker would be replaced with one as sold with that model boat now by Tracker. I informed you of the problem of the single axle trailer not being adequate to accommodate the weight of the boat while it was in warranty which was before I modified it to a dual axle trailer. You only aligned the tires which was not a fix. I had to modify the trailer because I had to replace the tires each time I made a trip to the lake and back. The modification left the trailer too high in the water for launching and loading the boat easily.
OR would you be interested in giving me the $17,000.00 payoff on my Tracker Boat and Trailer as is toward a new Nitro Z21 Bass boat with a 250 L OptiMax(r) Pro XS w/Torque Master motor and adequate trailer at fair price.

Initial Business Response /* (1000, 9, 2017/01/31) */
We have taken the opportunity to review Mr. [redacted]'s concerns along with our warranty files. While we can empathize with Mr. [redacted], we must respectfully decline his request for a refund. While the boat was at our manufacturing facility the...

following repairs were made:
Evaluation
Sealed stern eyes
Moved bilge hose to fitting
Water tested
Tested livewell, pumps, fitting and hoses
Sealed under gunnels
Lake tested for 2 hours
Cleaned, electrical tested, inspected, and covered
17oz of water was drained

As stated to Mr. [redacted] by our Consumer Relations Specialist, the 17oz of water is not considered excessive in the boating industry. However, as a gesture of goodwill, we will offer Mr. [redacted] a Bass Pro Gift card in the amount of $[redacted].00.

We have taken the opportunity to review Mr. [redacted]’s complaint along with our warranty files. Our warranty department has reached out to both Mr. [redacted] and his local Tracker dealership and are currently working with both to address the concerns.

Initial Business Response /* (1000, 9, 2016/10/18) */
We have reviewed Mr. [redacted] concerns along with our warranty files. At this time, Tracker Marine has offered to return Mr. [redacted] boat [redacted] to our manufacturing facility for evaluation. As a gesture of goodwill, the...

transportation will be at Tracker Marine's expense and will be executed at no charge to Mr. [redacted]. Tracker Marine stands ready to fulfill all warrantable obligations on the above mentioned boat.
Initial Consumer Rebuttal /* (2000, 11, 2016/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] from tracker marine called me on 10/17/16 He stated to me that he would send a return request to [redacted] Marine to have our boat prepared to ship back to the manufacturer for repair. and prior to shipment to winterize the boat and install a shipping cover that Tracker Marine would supply. [redacted] Marine is to notify us to bring our boat to them for return shipment. Tracker Marine will then pick up the boat and bring it back to the factory for any repairs. I was to remove any and all personal equipment and Items prior to shipment. I asked him ([redacted]) when you do any repair including welding I expected the repair not to have any adverse cosmetic effect on our boat or hull integrity afterwards. Such as( no chipped or pealing paint due to the repair or warping of the hull or deck) He assured me that will not be a problem, everything will be fine that is why the are returning our boat to the factory and they would need 6 to 8 weeks to test/repair and return it to [redacted] Marine ALL AT NO COST TO ME. He ([redacted]) said the factory would need to work the boat in so as to not halt production of other boats is why the needed 6 to 8 weeks. I told him they could have 10 weeks if needed just so they did the repair right. (and not do a rush job) [redacted] stated he knew some of the people there and they will do a good job. I thanked him for his time and appreciated the call and will be waiting to hear from [redacted] Marine. I also told [redacted] that I had read some horror stories about poor power coating and warped hulls and decks and chipped paint being shipped back to customers after repair work from their factory.(from the internet) [redacted] said well you can't believe everything you read on the internet. I told him that is also true. I thanked him again wished him a good day and we terminated the call. IF WHAT [redacted] TOLD ME TURNS OUT TO BE TRUE AND THEY FIX OUR BOAT LEAK WITH NO ADDITIONAL DAMAGE TO OUR BOAT AS A RESULT OF THE REPAIR AND SHIPPING I WILL BE COMPLETELY SATISFIED. Having said that I also wish to thank the Revdex.com for all their help in resolving this issue. Sincerely [redacted].

01/25/2018: Mediator called [redacted] and left message.01/25/2018: [redacted] returned call and left message.02/08/2018: We cannot buy the boat back. There is possibly the option of a replacement however the boat has to come back to the factory for a factory repair before we can consider a replacement. According to records the radio and horn have been replaced along with shocks for lid. Just those repairs are not enough to buy the boat back.  I see the boat was purchased at [redacted] in Mississippi which is where the first claim/repair was made. Claim two and three were done at Bass Pro Shop in Alabama. He can take it to any dealership for repair if he is unhappy with Bass Pro Shop in Alabama.  I will have the warranty department contact the dealership to find out more. To see if the boat is still there and what is going on with it. I will call you back next week. 02/21/2018: Mediator sent email to business requesting update.02/26/2018: Mediator called [redacted] and left message on her voice mail.03/02/2018: According to our warranty department and Mr. [redacted]’s boat dealership, all warranty concerns have been addressed.  If Mr. [redacted] is still having a concern with the boat, we will offer to return the boat to the manufacturing facility for evaluation.03/02/018: We have to hire an outside contractor and they will not pick up directly from a consumer.  They would have to pick it up from a Tracker Marine dealership. I can’t make the offer indefinite, but I will offer it until after this summer’s boating season.

We have reviewed Ms. [redacted]’s concerns along with our warranty files.  According to our files the dealership cannot recreate Ms. [redacted]’s concern with her boat.  When they lake tested the boat, they found no cavitation and it performed at 5800 RPMs.  We have spoken with the dealership...

and they have a lake test scheduled with Ms. [redacted] on 11/6/17.

Initial Business Response /* (1000, 9, 2015/04/09) */
Tracker Marine apologizes for the concerns that Mr. [redacted] has had with his boat. While we can certainly empathize with him, we have already given him a [redacted] gift card as compensation. I have contacted his dealership and they are unaware of...

any existing concerns he has with his boat. However, if a warrantable concern does arise, Tracker Marine will stand behind our warranty.
Initial Consumer Rebuttal /* (3000, 11, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes we did receive a gift card. However; that barely covered the cost of gas to drive the boat back four times to get repaired. Not to mention this all happed in prime time fishing season. We had a boat that we could not use and we still had to pay for. It went to Tracker to get one repair fixed, it was returned with multiple repairs needing to be fixed. The dealership is well aware of the issues with the boat upon its return, my husband and I have both talked to the service department multiple times. Maybe someone from Tracker should have contacted us instead of the dealership since WE are the customer. This is a prime example of the terrible customer service that Tracker provides. It is no surprise while doing my research I have found numerous complaints regarding Tracker with no sympathy or compassion from the company themselves.
Final Business Response /* (4000, 26, 2015/07/21) */
We have reviewed the [redacted]'s concern and agree that since we have already replaced the original boat, the next step is to repurchase. At this time, Tracker Marine offers to repurchase the boat package for NADA value. This value is [redacted]
Once we get the notification that this file is resolved with your office, we will forward the repurchase paperwork to Mr. & Mrs. [redacted].
Final Consumer Response /* (4200, 28, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The remaining amount due on the boat is [redacted] the offer of [redacted] is NOT accepted. For issues that were NOT our fault and this leading to a defected and UNSAFE product that Tracker produced, I think this is the least they can do do provide good customer service. This offer is an insult to us as customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the response the matter is closed. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/06/08) */
Bennington, David 6/8/16
I have researched Mr. [redacted] concern. According to a letter that Mr. [redacted] sent our office and a copy of the bill of sale provided to us by his dealership, the last boat order was on April 1, 2016. ...

Unfortunately, this date did not fall within the perimeters of the gift card promo. This is why a gift card was not automatically generated for this sale. However, due to Mr. [redacted] ordering history with this boat, Tracker Marine will process a gift card request for him. This process will take a couple of days and then the gift card will be shipped to him via FedEx.
We believe that this will resolve Mr. Bennington's concern and we therefore will consider this file closed with your office.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/29) */
We have taken the opportunity to review Mr. [redacted]'s concern along with our warranty file. While we can empathize with Mr. [redacted], Our position remains the same and we must decline his request to repair his boat, as it does not fall under the...

terms of the warranty.
Mr. [redacted]'s boat was manufactured two separate pieces, the deck/top cap and the hull. These 2 pieces are then fastened together to create the boat. The concern that Mr. [redacted] has in the deck, which is not part of the hull. The deck falls under the 1 year warranty, which expired on 2/22/14.
Please note, that according to the terms of our Fiberglass Limited Warranty, a copy of which can be provided upon request, gelcoat is excluded from warranty coverage: Gelcoat surfaces, including but not limited to, gelcoat cracks, star-crazing or cracks, air voids, fading, chalking, hazing or water blistering.
Respectfully,
Tracker Marine
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The warranty documentation should be changed to reflect the desire mentioned above. Since the bilge in actually in the deck there is no way to say this is not part of the hull. De lamination is clearly a manufacturers defect.