Stultz Fuel Company

We apologize if [redacted] feels we haven't been in proper communicationWe have been in communication with her since advised of this matterA check was issued to resolve this matter on February 9, Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

From: [redacted] Sent: Monday, November 06, 2:PM To: [redacted] Subject: Complaint # [redacted] resolved Hello, Today I received a call from LAZ Parking and an email confirming that my problem is finally resolvedThey said they have canceled my parking pass and refunded me $ Thank you, ***

Good Afternoon, We apologize for any delayThere was an initial confusion of when the check was actually placed into the mailThey were sent out this weekIf you would like copies of the checks that were sent I am more than happy to provide those please email me directly at [redacted] and I will be happy to provide those directly to you Thank you

Dear Revdex.com, We will not pursue a refund of *** *** *** towing fees at this time based on her history of non-payment of parking fees. In the past three months, we issued her ten (10) separate warnings for non-payment of parking fees. Each notification was affixed to her vehicle on the
day of non-payment, advising her of the importance of holding a valid parking permit while parked at the facility. An excerpt of the notification states the following: “Failure to conform to our regulations may result in towing and storage or booting at driver’s expense and revocation of parking privileges”. A few of the non-payment notifications, which are affixed to this letter for your review, were issued on the following dates: 6/8/2016, 7/1/2016, 7/13/2016, 7/18/2016, 7/28/2016, 8/2/2016, 8/9/2016, 8/11/2016, 8/22/2016, and 8/24/ Although multiple notifications had been issued, we extended her the courtesy of not towing her vehicle until 9/15/2016. On 9/15/2016, after noticing that an expired permit was placed on *** *** dashboard, we followed our procedure of retrieving the permit information directly from our database When we realized that she did not hold a valid permit for the day, we made the difficult decision of towing her vehicle, based on her history of non-payment. In the event that the Parking Lot Manager did anything improper, we apologize for this. Such conduct, if it occurred, is contrary to the way that our company conducts itselfI am informed that *** ** has purchased a monthly permit. This issue should therefore be resolved and we look forward to many more years of mutually beneficial association with *** ** and will continue to strive to provide her with the best customer service possiblePlease do not hesitate to contact me if I may be of further assistanceSincerely, *** *** Corporation Counsel LAZ Parking

Dear Revdex.com, I would like to extend a sincere and deep apology on the behalf of LAZ Parking to *** *** **r the inconvenience she is experiencing with the delayed refund payment. Today I verified that on 8/28/a check was mailed out to *** however please feel free to
contact me if any additional issues arise. Thank you for contacting us and we look forward to resolving this mater soon. Sincerely, *** *** Corporate Compliance Officer LAZ Parking

Compla*** ***
I am rejecting this response
because:The communication has been subpar (please see attached) and if the check had been released on 2/as stated, please advise the delay in receipt? I do have mail from family in other countries that has not taken this long to reach me, even with the last few holidays and snow storms
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] Sent: Monday, November 06, 2017 2:47 PM To: [redacted] Subject: Complaint #[redacted] resolved   Hello,   Today I received a call from LAZ Parking and an email confirming that my problem is finally resolved. They said they have...

canceled my parking pass and refunded me $105.00   Thank you, [redacted]

We apologize if [redacted] feels we haven't been in proper communication. We have been in communication with her since advised of this matter. A check was issued to resolve this matter on February 9, 2018.  Thank you.

Dear Revdex.com,We would like to extend our sincere and deepest apologies to [redacted] for the inconvenience that he was subject to. We have offered M[redacted] a full refund of the additional charges he incurred of $50.00.  Also the manager of the parking facility where the incident...

occurred has reached out to him to personally apologize.Please know that we are taking all the measures necessary towards resolving [redacted] situation and we will continue to interact with him until it has been completely resolved.  Please do not hesitate to contact me if I may be of further assistance.  Sincerely, H[redacted]Corporate Compliance Officer LAZ Parking

Dear Revdex.com,We would like to extend
our sincere and deepest apologies to [redacted] for the inconvenience she experienced in
respect to the parking kiosk not producing a voucher, resulting in her vehicle
being towed.  We are serious about addressing [redacted] concern
and we are working...

towards resolving this matter immediately.
On 3/23/2016 we spoke
with [redacted] and agreed to refund her the $108.75 that she paid to recover
her vehicle; we are currently waiting for her to forward us a copy of the tow receipt
to process her refund.  Today we emailed
her a gentle reminder to please forward us the receipt so that we may move
forward with her refund. 
Please know that we are
eager to resolve [redacted] situation and we will continue reaching out to
her until this matter is resolved. 
Please feel free to contact me if you have any additional questions or
concerns on the matter.
Sincerely,
 
Heather N[redacted]
LAZ Parking Corporate
Compliance Officer

Dear Revdex.com,
We would like to extend our sincere apologies to
[redacted] for the inconvenience she may have experienced in respect to
her being charged an additional $5.00 in parking fees.  We are serious about addressing Miss [redacted]
concern and we will be working towards resolving...

this matter immediately.
Unfortunately the attached complaint ID# [redacted]
did not include the address of the parking lot where the incident
happened.  Please know that I am eager to
attend to this matter and will promptly address and resolve this situation.  Please feel free to contact me if you have
any questions or concerns, I am at your service. 
Sincerely,
[redacted]
Corporate Compliance Officer###-###-####

Good Afternoon,  We apologize for any delay. There was an initial confusion of when the check was actually placed into the mail. They were sent out this week. If you would like copies of the checks that were sent I am more than happy to provide those please email me directly at [redacted] and I will be happy to provide those directly to you.  Thank you.

Dear Revdex.com, We would like to extend our sincere and deepest apologies to [redacted] for the inconvenience that she experienced when her account was charged two payments of $124.50 for her monthly parking fee.  It was a clear mistake at our end and we are working towards resolving...

this matter.  The manager of the parking lot facility where the incident occurred has reached out to [redacted] and has committed to refund her the two payments charged to her account.  On 6/6/2016 [redacted] received the first refund payment in the amount of $124.50 and the second refund payment is currently being processed. Please know that we have taken all the measures necessary towards resolving [redacted]’s situation and we will continue to interact with her until it has been completely resolved.  Please do not hesitate to contact me if I may be of further assistance, I’m at your service.  Sincerely, Heather N[redacted]LAZ Parking Corporate Compliance Officer