StuDoc

Student Document Assistance Center is a company that offers document preparation services such as student loan consolidation document preparation, as well as document preparation for enrollment into specific governmental repayment programs.In reference to Mr *** complaint, our automated
compliance officer clearly stated to the customer, "you understand the Student Document Assistance Center charges a document preparation fee of $899," in which the customer replied, "Yes." Our customer understood that the $fee was for document preparation, not to consolidate his loans, which he indeed can do on his own.We prepared the customer's documents specifically for the program he desired and delivered them to the customer via email, where they were then returned back to us, signed and dated. Even if we were a scam, which we are not, he received document preparation, as well as a courtesy that our company provides for all of our customers, where we fax the client's documents to the Department of Education on their behalf, with records proving itAttached are the documents.Our company has always had a website, and the notes on the customer's file show that our representative gave the customer our website when he called concerned about our legitimacy. If we were the servicer of his student loans, then he indeed should not have paid a fee to have his loans consolidatedHowever, our automated compliance officer clearly states, "You understand that we are NOT the servicer of your student loans," where the customer then replied, "Yes." Therefore, the customer understood we were not the servicer of his student loansFurthermore, some customers call with questions, where our representatives freely give information and offer instruction regarding their student loans, even if the inquiring customer ends up disconnecting the call, after considerable time spent on the phone with our company.In this specific case with this customer who is unhappy, we took the time to educate, offer advice, and complete a service, in which the customer agreed toHe was enrolled into an Income Based Repayment Program with loan forgivenessHis current projected loan forgiveness is $62,