Studio

To whom it may concern,Guest stayed with us on April 22, for nightsShortly after check in guest advised us that the bathtub was cloggedWe had our maintenance man fix the problemLater that night guest called to let us know that the toilet was cloggedThe front desk staff explained to guest that our maintenance department was gone for the night and will return the next day at 8amHe offered the guest to change rooms but guest states he didn't want a room on the third floorOur maintenance man fixed the issue the next morningI spoke with the guest the afternoon of April and I apologized for the issues that occurredI offered one complimentary night back in points and asked if he was going to depart after one might or if he decided to stay for the second nightHe decided to stay and I asked if all issues were taken care of, he stated yesOne complimentary night was returned in points.Thank you,

Initial Business Response / [redacted] (1000, 5, 2016/11/25) */ Customer purchased used Jeep Cherokee from Corwin Dodge on April 2, with approximately 25,miles on itOn September 2, customer brought the vehicle in stating that there was a rapid response transmittal that needed to be performed on their vehicle which required replacement of the engineWe obtained authorization from [redacted] to replace the engine and scheduled the repairs for September 26,Between those two dates we were inundated with heavy engine work in our shop and did our best to accommodate all customers in as short a time as possibleWe provided the ***s with a rental vehicle at our expense for the duration of the jobDuring my conversation with the customer on November 19, 2016, the customer voiced their concern to me that they had been told repeatedly that their vehicle would be done in two daysI apologized and explained that the vehicle could not be done in two days prior to our conversation on Saturday, November 19, as the engine was not put into the vehicle until Friday, November 18, I explained that the technician was working on his vehicle exclusively for two days and it would take another two days to get it doneMr [redacted] repeatedly told me that he could have replaced an engine in this vehicle in hoursI explained that my experienced tech would take at least a week to do these repairs if everything went perfectly and there weren't vehicles ahead of hisAdditionally, Mr [redacted] indicated that he felt we damaged his vehicle which is why it is taking so longI explained to him that the vehicle was not damaged in any way and I would email a picture to him of the current status of his vehicle to show him that it is on the lift being worked onHe said he did not want a pictureAs of today, Friday, November 25, 2016, the vehicle is completed and awaiting a return phone call from the customer so we can either bring the vehicle to him or have him pick it upI have reached out twice to the customerOnce on November 23,and once on November 22, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you I also would like to know Were was the check send to back to the school ?

Initial Business Response / [redacted] (1000, 5, 2017/04/26) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com The correct vin number is on all the documents provided by [redacted] DodgeThe incorrect MSO was given to customer at time of saleAt present time, the State of Missouri has requested one more document to be signed by Mr [redacted] Our title clerk left a message yesterdayI tried to call today and received a busy signalIf I could get a call back so we can schedule a time we can get this final document signed, the title will be issued by the State of MissouriSincerely apologize for the problems [redacted] (XXX) XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ As we talk about our guest by the name [redacted] We check with our staff about her stay, the room had no problem at all and she was asking refund for all nights and we refuse to do so that's why she had problem with our clerkOur clerk and night auditor both went to room to check if there is bug in it.There was nothing in it still they decided to give her one night refund but she wanted for all nightsWe have attach copy of our pest control receiptWe do take care on regularly baseSecond thing about that guest, she did not like when our clerk told her that we giving you one night refund and on top we did not charge you pest fee that's $ for each night (She did not register that dog)We have attach copy of that guest registration also Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pictures I attached in this reply are the pictures I took of my daughter the morning of August 20thBoth your manager and receptionist saw the fresh bites on her bodyYour receptionist was almost in tears next to me looking at themSir, if I may, I understand your loyalty to your staff, but that turned you into a liar as wellThat night we asked for nothing but an apology, that to this day, we did not receiveYour manager offered to take money off the bill instead of apologizing and showing concernAfter I spoke with the manager of the franchise, after being rudely treated by you as well, is when I decided that that in itself was no longer enoughYou told me over the phone that you would get me a formal apologyIt has been weeks since you said thatI haven't received a thingShame on you, and your manager! The next thing I will add when you refuse to do your duty after this reply, is post the video footage of that nightYou will have went full circle then, and you will hear how incapable your staff isAs for the cleanliness of your hotel, I am glad to hear you've rectified it after the incidentI know you have because I filed a complaint with the Health Department, and an inspection took placeYou had month to get it done, and thankfully you did, because that night I heard an infant crying in one of your roomsJust the thought of someone so small and precious being submitted to such filth makes me sick to my stomachThank you for cleaning, but you are still to do right by my family

I am aware that the Revdex.com closed this complaint without response from Aurora but I wanted to inform you that a signed consent was never receivedLatoya was contacted and acknowledged receiving the form and letter mailed to her but not returning it

This complaint has been received in our officeThe standard acknowledgement letter and release consent for has been mailed to Bridget

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

This complaint was received in our office via US postal mailAn acknowledgment letter and release consent has been mailed to Melissa; please accept this acknowledgement of her complaint