Studio Photography

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I have read the response from the business and I disagreeI have emails saved from the company and they are from before the engagement session ever took place and I have the engagement picture proof email savedOther than that we have had no form of email contact until the day I emailed with my complaint which I also have record ofAs far as phone contact I have record of the multiple times I called the business after the engagement session and getting the online proofsI did not leave messages every time however I did leave twoAs I stated I left one which was returned but I was unavailable so I called back and left another voicemail apologizing for missing the call and asked for another call backThe second voicemail was never returnedTexting also only took place the day of the engagement sessionAfter the engagement session and getting the online proofs I could not get ahold of the business even though I left the two voice mails because I had a question about purchasing the picturesI never had a formal consultation I only met them at the engagement session so I'm not sure what consultation they are speaking ofI understand doing a lot of weddings they cannot be at the studio all of the time but they did at one point state business hours on their voicemailI only got another photographer because I had called so many times and even went to the business during the hours I had heard on the voicemail and the appointment only paper was on the windowI disagree with what the studio is saying because we have not had contact multiple timesWe have not had conract since I got the email with the proofsI however no longer wish to go any further with my complaint other than stating that I disagreeThe owner agreed to waive the engagement session fee when we spoke the day I asked for my money back so I will leave it at that and at least thank her for waiving the fee and for her time at the engagement session despite the issues afterward Regards, [redacted]