Studio Manhattan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This vendor did not reply to numerous emails asking for order status and requests for refunds. Vendor finally refunded only after I opened Revdex.com and consumer affairs complaints. Recommend you give this vendor a low rating and warn potential customers of these poor business practices and horrible customer relations
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately one of the coin purse items that *** ordered was out of stock, and mislabeled as in-stock on our website The website system generated an automatic email, saying that his order actually shipped when it had not On
June ***, we contacted *** explaining the item was actually out of stock, but that he could choose a replacement if he desired On June ***, he asked that we cancel the order and refund his account On June ***, the order was canceled and his money refunded

Review: On May **, 2014, I placed a web order #[redacted]. Total cost charged credit card was $52.83. Vendor sent confirmation email and charged my credit card. On June *, vendor sent 2 emails saying all items shipped.Tracking number with UPS is: [redacted] Tracking info at UPS shows it was never shipped. June * vendor sent email saying one item was out of stock. I asked vendor to ship 2 of same kind of products in stock. June * vendor said they had no product. I asked vendor to refund my money to the credit card. Vendor does not respond to calls, voice messages, or emails. As of June **, vendor has not refunded my money.Desired Settlement: Refund all money to original form of payment (credit card).

Business

Response:

Unfortunately one of the coin purse items that [redacted] ordered was out of stock, and mislabeled as in-stock on our website. The website system generated an automatic email, saying that his order actually shipped when it had not. On June [redacted], we contacted [redacted] explaining the item was actually out of stock, but that he could choose a replacement if he desired. On June [redacted], he asked that we cancel the order and refund his account. On June [redacted], the order was canceled and his money refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This vendor did not reply to numerous emails asking for order status and requests for refunds. Vendor finally refunded only after I opened Revdex.com and consumer affairs complaints. Recommend you give this vendor a low rating and warn potential customers of these poor business practices and horrible customer relations.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,