Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Mr Carpenter, did receive the wrong itemIt was a simple mistake in our shipping departmentWe have already corrected the problem by shipping him the right itemHe is upset that even though he sent several emails back to back that we didn't respond IMMEDIATELYWe answer all email in the morning and did so with him alsoUnfortunately we do not have a person hired to set next to the computer waiting to answer Emails the second that we get themWe do have a phone line however, that is always answered! He would not give us the same courtesySince this was fixed to his requirements I am assuming this concludes our transaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The person responding for the business is well practiced at providing excuses rather than providing resultsIF they have actually shipped the correct item, it would be about all I can expectThey appear to have a skewed sense of time as they had more than hours to respond initially, but chose not toAnd could have called, but didn'tIt is my opinion that their concept of customer service is flawedAs I am a consultant in such matters, I'm confident I could help them with this issue but I doubt they would ever be willing to spend the time, effort or money to enhance their skillsthey would first have to admit there is a problemMy best advice to other customers of this company is caveat emptor As has been the case in the past, I don't really expect much from the Revdex.com as they appear to just be an email delivery service rather than taking any kind of active role in resolving complaintsMight as well close this case and move on
Initial Business Response /* (1000, 5, 2016/01/14) */
Mr Carpenter, did receive the wrong item. It was a simple mistake in our shipping department. We have already corrected the problem by shipping him the right item. He is upset that even though he sent several emails back to back that we...
didn't respond IMMEDIATELY. We answer all email in the morning and did so with him also. Unfortunately we do not have a person hired to set next to the computer waiting to answer Emails the second that we get them. We do have a phone line however, that is always answered! He would not give us the same courtesy. Since this was fixed to his requirements I am assuming this concludes our transaction.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The person responding for the business is well practiced at providing excuses rather than providing results. IF they have actually shipped the correct item, it would be about all I can expect. They appear to have a skewed sense of time as they had more than 36 hours to respond initially, but chose not to. And could have called, but didn't. It is my opinion that their concept of customer service is flawed. As I am a consultant in such matters, I'm confident I could help them with this issue but I doubt they would ever be willing to spend the time, effort or money to enhance their skills. they would first have to admit there is a problem. My best advice to other customers of this company is caveat emptor.
As has been the case in the past, I don't really expect much from the Revdex.com as they appear to just be an email delivery service rather than taking any kind of active role in resolving complaints. Might as well close this case and move on.
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Mr Carpenter, did receive the wrong itemIt was a simple mistake in our shipping departmentWe have already corrected the problem by shipping him the right itemHe is upset that even though he sent several emails back to back that we didn't respond IMMEDIATELYWe answer all email in the morning and did so with him alsoUnfortunately we do not have a person hired to set next to the computer waiting to answer Emails the second that we get themWe do have a phone line however, that is always answered! He would not give us the same courtesySince this was fixed to his requirements I am assuming this concludes our transaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The person responding for the business is well practiced at providing excuses rather than providing resultsIF they have actually shipped the correct item, it would be about all I can expectThey appear to have a skewed sense of time as they had more than hours to respond initially, but chose not toAnd could have called, but didn'tIt is my opinion that their concept of customer service is flawedAs I am a consultant in such matters, I'm confident I could help them with this issue but I doubt they would ever be willing to spend the time, effort or money to enhance their skillsthey would first have to admit there is a problemMy best advice to other customers of this company is caveat emptor As has been the case in the past, I don't really expect much from the Revdex.com as they appear to just be an email delivery service rather than taking any kind of active role in resolving complaintsMight as well close this case and move on
Initial Business Response /* (1000, 5, 2016/01/14) */
Mr Carpenter, did receive the wrong item. It was a simple mistake in our shipping department. We have already corrected the problem by shipping him the right item. He is upset that even though he sent several emails back to back that we...
didn't respond IMMEDIATELY. We answer all email in the morning and did so with him also. Unfortunately we do not have a person hired to set next to the computer waiting to answer Emails the second that we get them. We do have a phone line however, that is always answered! He would not give us the same courtesy. Since this was fixed to his requirements I am assuming this concludes our transaction.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The person responding for the business is well practiced at providing excuses rather than providing results. IF they have actually shipped the correct item, it would be about all I can expect. They appear to have a skewed sense of time as they had more than 36 hours to respond initially, but chose not to. And could have called, but didn't. It is my opinion that their concept of customer service is flawed. As I am a consultant in such matters, I'm confident I could help them with this issue but I doubt they would ever be willing to spend the time, effort or money to enhance their skills. they would first have to admit there is a problem. My best advice to other customers of this company is caveat emptor.
As has been the case in the past, I don't really expect much from the Revdex.com as they appear to just be an email delivery service rather than taking any kind of active role in resolving complaints. Might as well close this case and move on.