Studio City Mobil

Nelson D***, Our Chief Operations Officer has been working with MrThomas to resolve this situation The loan has been approved and is scheduled for closing Wednesday April 27th

We worked with Mr*** to resolve all outstanding items in order to get this loan closed. The loan was closed on March 25,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The appraisal received came in lower than expected which resulted in a restructure of the transactionE-mails between the Loan originator (LO) and the borrower indicate that they were communicating about options and the loan was locked in. There appears to be a lapse in communication towards
the end of July when e-mails from the borrower were not sent to the LO’s personal e-mail box. Communication picked back up at the end of August. The borrowers credit report was expiring and it is for a lender to order an update to make sure that there isn’t a delay in closingShe ordered the credit on 8-29-17. In reading the communications that did transpire, it seems the borrower was not really that happy with the transaction and the LO should have ask the borrower if he wanted to proceed before ordering the credit. The borrower cancelled the loan after the credit was ordered. I will be working through our credit company to request that the repositories, Experian, Equifax and Transunion remove the last inquiry from On Q. The borrower can call me anytime at ###-###-#### or e-mail me at ***

John C[redacted] and I spoke with Mr. [redacted] on August 4 to discuss the late charges and we agreed with Mr. [redacted] that there was a misunderstanding with regards to how the automatic payment setup worked.  We also agreed that we would waive and reverse the late charges.  Any report of...

late payments on his credit report will also be reversed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The loan was approved and we have moved into our new home.
Regards,
[redacted]

Nelson D[redacted], Our Chief Operations Officer has been working with Mr. Thomas to resolve this situation.  The loan has been approved and is scheduled for closing Wednesday April 27th.