Studio 12

*** *** *** On January 31, 2017, **and *** *** and their two children came to my store for the third time and they were told several times that the store would close at 7pmOn this third visit, they kept me at the store until 9:15pm at which point they finally selected carpet,
hardwood, and ceramic tiles they wanted to purchase and installOur contract was written at 9:15pm and signed by ***After the contract was signed, they paid $3,as a deposit based on the estimate approximate of $8,At this time, **and *** *** stated that they wanted to have the materials installed by Saturday (2/4/2017) or Sunday (2/5/2017)The next day (2/1/2017) I traveled to Waldorf, MD which is over an hour drive each way, to make the necessary measurementsIt took over an hour to do so because the rooms that needed to be measured for the hardwood had their patients in them and I had to wait for the patient in each room to leave before the room was ready to be measuredI then ordered the hardwood and carpet based on our signed contractWith regard to the hardwood, the day that the hardwood was supposed to be installed, *** *** called and cancelled the order due to the costShe also disagreed with the square footage and wanted to cancel one room stating it did not need to have hardwood installedBased on her mistrust and the request to cancel one room, I drove to Waldorf for a second time to remeasure for herAfter the second measurement and removal of one room from the estimate, *** *** was fine with the determined total square footageThe following day, *** *** called and asked to cancel the orderShe was told that she could cancel the order but that there was a 25% restocking feeLater on, she called again and stated that she wanted to proceed but only with the carpet installationShe was told by text message that there was an extra $charge to remove the old carpet and padding, and to haul them awayShe attempted to negotiated to a $charge but then accepted the full amount of $With regard to the carpet installation, due to illness, my carpet installer was notable to make the original installation date of 2/4/I told **s. *** of the issue and she agreed to have the carpet installed on the following Saturday (2/11/2017)She later called to cancel the 2/11/date and push the installation date to 2/18/2017; on which the carpet was installedUnder the signed contractual agreement, she was obligated??; the full contract amount and **and *** *** currently ??e? 100,for the restocking fee and $for the removal of the old carpet and paddingIn addition, until receiving this complaint, I was unaware of any door stopper complaintsAfter the job was completed, *** *** sent a text message stating that the completed job looked very goodNote that all of the text messages mentioned in this letter are available and can be produced for your reviewFinally, the complaint compares my business to big box stores like *** *** and ***Please note that I am not *** *** or ***If the ***'s wanted the big box store pricing and service, I'm sure she could have found one very close to her home rather than traveling to Manassas, VA to come to my place of business.Sincerely,Parviz A*** Carpet Gallery