StudentUniverse

StudentUniverse has corresponded with PAX prior to this complaintCorrespondence is still on going and will update further results

StudentUniverse acknowledges the incorrect information represented on the websiteA refund equal to the amount paid at the airport for the second chebag has been processed to the customer's cardAs well, once customer returns to the US, we will refund the amount due for the second checked bag as soon as she is able to send a receipt for the payment made for the bag.We do apologize for theinconvenience this has caused, and are currently working on correcting the information presented on our website to ensure this does not happen to other customers Thank you,

[redacted] ,We would like to apologize for the confusion brought about by your baggage allowance for your upcoming trip to [redacted] Checking the history of the reservation, the confusion must have came because of the fact that your ticket is issued under [redacted] but the actual flight operators are ** [redacted] and [redacted] respectivelySince you will be checking in with [redacted] , please note that their baggage policy will applyYou are allowed checked in bag (up to pounds and up to linear inches) for free and the second checked in bag will be charged $(up to pounds and up to linear inchesWe hope that this clarifies your concernThanks,

for international flight reservations, it is the passenger's duty to make sure he/she has the necessary documents required for travel and transit to the countries involved in the reservationPassengers must check with their local consulate for any and all travel documents requiredThis information is presented on our FAQs which we encourage our customers to read prior to bookingIn this case, we are currently in contact with the airline to check if they could allow us to refund the ticket as a courtesy due to the lack of the necessary visa for travel to BrazilWe have already been advised that they are unable to offer a refund as the ticket is non-refundable and obtaining necessary travel documents is the responsibility of the travelerWe have been forwarded to a different department for further negotiation on the case and are currently awaiting their response to the matterWe will update the customer as soon as we get a response from the airline

Dear [redacted] , The transaction for $on August was only an Authorization and was reversed since the reservation was voided the same dayThe money was not taken out of your account so no refund is expectedIf you may review your bank statement, the transaction should have shown pending and was never confirmed or completedPlease let us know if you need us to contact you offline to help review the transactionBest,

Dear [redacted] ,We can use the credit of this ticket towards a new flight as long as [redacted] flies to the said destinationAs a courtesy, we will waive the StudentUniverse fee of $100, however, **'s fee of $plus any possible fare difference will be appliedOne of our supervisors will get in touch with you via email to solicit the dates and flight details you are looking atThanks,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I have attached the screenshot from my phone to show I did call on the date stated although my call can't seem to be locatedThis is very displeasing to know that I have called more than once yet no one seems to have any record of thisAs I have stated before, I've already booked a new reservation with a more trustworthy company, I will like this flight canceled as I requested within the hour periodIf I may add, after speaking with the person I am traveling with (***) I immediately hung up & called to cancel the flight so I can leave on a different day with her.] Regards, [redacted]

The name correction issue has been resolved with both customers and both tickets have been re issuedCustomers are all set and good to go for travel.Best,

The name correction issue has been resolved with both customers and both tickets have been re issuedCustomers are all set and good to go for travel.Best,

***,Good Day!We have taken the time to review your complaintPlease do understand that the ticket rules and restrictions were presented to you at least three times before the booking was finalizedThe said can also be found under your account when you check on "My Trips."The ticket that you have purchased is non refundableWe can however process a date changeThe airline charges $plus any possible fare difference to make a change on this ticketWe can waive the StudentUniverse fee of $as a one time courtesy should you wish to proceed with the change.Thank you

Hi Revdex.com,We are reaching out to this passenger to provide alternative options.The airline schedule change caused the departure flight to change from an afternoon to a morning scheduleAlso, the change will cause an additional connection.Thanks

We found that this complaint is related to StudentUniverse reservation code [redacted] , ticket number [redacted] , [redacted] reservation code [redacted] It is unfortunate that the customer missed his flight from Columbus, Ohio on the 28th of April, however StudentUniverse cannot take responsibility over what had happenedIt is the customer's responsibility to be at the airport at least hours prior to chetime for international flights, and is clearly stated on our FAQs ( [redacted] )The reservation's rules indicate that this ticket is non-refundable in case of no-showHowever, we can try to work with [redacted] to see if it's possible to refund at least a portion of the purchased ticketHowever, we cannot guarantee a positive outcome of our response as this will solely depend on the airline's decisionStudentUniverse will communicate with the customer regarding the refund request and other possible concerns he may have via email

Hi Revdex.com, As previously mentioned, the $is the change penalty of the airline, imposed by the airlineAs much as Studentuniverse would like to assist the traveler change her flight, the ticket is still bound to its rules and policies provided before and upon purchasing the ticketIt's never a scam as this is a legit penalty from the carrier and the customer is made aware and has to agree before the order can be finalizedThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Going directly through an airline gives flyers more flexibility in changes to their itineraryI have changed departure plans in the past, with an airline directly, paying only a very reasonable fee, not $Why is this third party vendor making these fees so steep? If Student Universe has a good business relationship with these airlines, they should work to lower these rates with them, if it truly is the airlines pocketing this moneyTwo hundred dollars is a ridiculous penalty for a transaction made that to save about twenty five dollars, and it is bad businessThis company is not for the risk averse, as it is not safe and can end up costing serious money in losses to the consumerLike most scams, these companies market to suitable targets, in this case students who are low on funds, to gouge them of any remaining money they may have at every opportunityThis company will sink soon Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] **

Revdex.com: I appreciate and I am thankful by the decision of Student Universe in granting me the refundI just got the money back on my account, so everything is now fine and now I'll be able to change my travel plans I also have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

How many time do I have to say this??? the representative said it was too late to change! And did not offer any other options!and yes, send me the recording! Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Hi Revdex.com, We're contacting the passenger directly as there's no record that she contacted for cancellationThe call we received was on August 9; she was asking for the penalties to change the travel dateThanks

[redacted] , We apologize for any inconvenience caused to you and your son during this difficult timeWe have forwarded your complaint to our travel services team and is currently being reviewedWe will update you via email as soon as we get an update regarding your refund claimPlease do bear with us as we work towards a favorable solution to this unfortunate circumstance Thank you and Regards,