It is currently stated on the Acknowledgment Form, Client Agreement and Welcome Video that the fees are service fees to SLS and do not go towards the balance of the student loansAt Client’s time of sign-up, she completed a third party voice verification call where she acknowledged that she understood the fees go to SLS and not towards the balance of her loans / [redacted] Style Definitions */
Client signed on with SLS on 7/24/SLS gathered Client's information, discussed available options, and completed all necessary loan consolidation and repayment option documents on 7/27/SLS spoke with Client on 8/4/and asked for Client’s proof of income (POI) to send in with her applicationOn 9/14/2015, SLS again spoke with Client at which time she confirmed she would send in her POIOn 9/17/2015, Client sent in her state taxes and was advised that she would need to send in her federal taxesOn 10/22/2015, SLS contacted Client and left a voicemail to let her know that FedLoan, her servicer confirmed receipt of the application documents on 10/20/On 10/29/2015, SLS updated Client via voicemail and e-mail to inform her that her consolidation entered the "Summary Phase" with FedLoan, and that all loans were included in the consolidationOn 12/1/2015, SLS followed up with FedLoan on the status of Client's consolidation, and updated Client via voicemail and e-mail that her consolidation was still in the "Summary Phase." On 12/15/2015, SLS followed up on Client's consolidation process with FedLoan and discovered that FedLoan had incorrectly placed Client in the Standard repayment plan rather than the Income Contingent Repayment (ICR) plan as indicated on the application paperwork processed by SLSThis is a common error by loan servicers, who, due to the high volume of applications, routinely place borrowers in an incorrect repayment plan and send bills for higher payments in the Standard plan rather than the chosen income dependent repayment plansThese private loan servicers are bill collectors, not necessarily interested in making sure the client receives all the benefits available through the DOE In a press release by the DOE, released 2/27/2015, the DOE stated that following a review of private collection agencies, it found that these “companies made materially inaccurate representations to borrowers ” causing the DOE to terminate contracts with of the private collection agencies reviewedThe DOE further states that they will “provide enhanced Fair Debt Collection Practices Act and Unfair, Deceptive, or Abusive Acts or Practices monitoring and guidance for all private collection agencies that work with the Department ” SLS provides services to protect borrowers from these types of errors and misinformation from servicers, making sure that the consolidation applications and repayment plan documents are processed correctly so that clients can receive all the benefits available to them through the DOE In this case, SLS contacted Client for an updated Proof of Income, so SLS could work on behalf of Client and have FedLoans correct their repayment plan error Client's loans were successfully consolidated, and her consolidated loan is now under the correct ICR repayment plan with $monthly loan payments Client erroneously states that SLS completed the incorrect paper work for the Loan Forgiveness programThe Public Service Loan Forgiveness program is offered to borrowers who are repaying their loans under an income-driven repayment plan, and meet certain criteria as outlined by the Department of EducationThey must work full-time (or more hours a week) at a qualifying public service, or non-profit 501cjob, while remaining in an in-repayment statusThere is currently not a loan forgiveness form available, because the benefits will not go into effect until 2017, when the first batch of borrowers see the forgiveness take effect (this program first became available in 2007; the earliest borrower to qualify after completion of the year repayment term will be in 2017)There is a PSLF certification form that can be submitted (see attached) before the year term is complete, to confirm that an employer qualifies as a Public Service place of employment, or to give the client tracking information on how many qualified payments they have made into the programThe form is not an application for the PSLF program and it is not necessary to send this in to the loan servicersWe typically advise clients to let us know if their employer changes or if they stop working, so that we can send the certification form to have the previous employer on record confirm their years of employment towards the year forgiveness termAs stated above, Client's loans were successfully consolidated by FedLoan, and SLS was able to correct the error by FedLoan, making sure that she is placed in the correct income-based repayment plan (ICR) so she can start having her student loan payments count towards the Public Service Loan Forgiveness programOnce she completes the year repayment term, the qualifying payments will be retroactive to when she entered repayment under her Direct Consolidation loan Client elected to cancel SLS services on 2/11/SLS cancelled Client on the same day, and sent Client a cancellation confirmation e-mail SLS performed all services offered in accordance to the terms of the Client Agreement by gathering Client's information, presenting the options available to Client, preparing all consolidation and repayment plan application forms, and working on behalf of Client to correct the error by FedLoan to place her in the correct income based repayment program to qualify her towards the year repayment term required for PSLFAs stated above, Client is mistaken in her claim that SLS incorrectly filled out the loan forgiveness forms as there are no such forms in use by the DOE or loan servicersClient's loans are currently consolidated and under the ICR repayment plan with a monthly loan payment of $ / [redacted] Style Definitions */
Client signed on with SLS on 10/14/2014, student loan consolidation and Income Contingent Repayment plan application documents were completed and sent to Client the next day, on 10/15/ It is clearly stated in the Client Agreement and Welcome Video that SLS does not make any payments towards student loans, and that the fees go to SLS and not the balance of the loansThree of Client’s loans were consolidated on 12/9/and placed into the Income Contingent Repayment Plan on 4/4/ Two of her loans were in default status and not eligible for consolidationSLS is able to view the defaulted status, but Client would have to inform SLS of any judgments or garnishment notices for SLS to assist Client on those issuesClient may have received a judgment notice or garnishment notice on the two loans that were not included in the consolidation SLS is available to take any calls or emails for questions during regular business hours, Monday through Friday 8:00AM through 5:00PM PST, except holidays and certain corporate eventsOur Customer service representative contacted Client on 3/3/2015, letting her know that she would be available to answer any questionsShe contacted Client again on 3/5/to ask Client for her availabilityClient called on 3/10/asking for a conference call with her loan servicer on 3/11/On 3/11/2015, SLS conducted a conference call with her loan servicerClient’s loan servicer placed Client in the incorrect Standard Repayment PlanSLS was able to advocate for Client and have her loans processed into the Income Contingent Repayment plan, lowering her payments to $on her three loans / [redacted] Style Definitions */
All Client Agreement documents were sent via email on 1/30/at 10:44AMClient accesses the Agreement forms through their e-mail to electronically signSLS sent the attached e-mail on 9/8/with the $repayment termsAt this time all your loans have been consolidated through the [redacted] Federal Loan ProgramAs a result your newmonthly payment is $which starts on your payment date (loan details attached)Please contact me to make automaticpayment arrangements or, be sure to log on to your account each month and make your payments.Please see attached emailA representative has contacted Client to play the call recording for the Welcome Call where the SLS rep asks "You were made aware that those $dollars, that's a service fee to SLS and does not go towards the loan balance?" and Client responds "Yes." Client can also reach us directly at 877-927-
Client signed on to SLS services on 8/28/14, however she did not make her service fee payments until 2/13/at which time SLS could begin preparing her consolidation and repayment plan applicationSLS sent Client documents to sign and return, however Client was missing proof of incomeSLS continued to contact Client for the proof of income on 3/18/15, 3/31/15, 4/7/15, 4/13/15, 4/16/15, 4/21/15, 4/27/15, 5/1/2015, 5/7/, 5/11, 5/12, 5/15, 5/20, 5/22, 5/26, 5/29, 6/3, 6/24, 7/13, 7/20, 9/17, 9/23, 10/1, 10/22, 10/28/On 10/22/and 10/28/SLS sent duplicate notices to Client that Client would be dropped after 11/05/if Client did not respondClient did not respond, and was cancelled on 11/5/Client called on 7/21/to request a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The $registration fee refund will not suffice for the troubles I have gone through with this company First off, Ms***, you addressed your response with a misspelling of my name – quite an unprofessional start to your rebuttal There may be negative reviews on the Department of Education but it is certain they are NOT charging clients an absurd amount of money for any services Negative reviews aside, there are countless positive reviews from all the clients that are not being scammed, unlike the numerous victims who have shared their complaints against Student Loan Service seen on the Revdex.com website You mentioned services your company has “helped me” with and I find it almost comical that you had the nerve to list “giving her father a consultation on his loans” Do my parents need to pay monthly fees to be lied to as well? I am not only hurt by these unjust statements, but insulted that this company would also request my original complaint be taken down from the Revdex.com website I want this issue to be known to all potential customers the cruelty that is Student Loan Service You find it “upsetting” that I demanded a full refund, and I find it beyond offensive that you don’t think my needs should be met and that a $registration fee refund would suffice for the money you gained preying on a vulnerable and unemployed college grad It pains me to be putting so much effort into fighting for justice after my 10-month long scam with this company Since I requested a $ refund for my latest monthly payment scheduled for 8/25/upon my cancellation with Student Loan Service on 8/26/15, I will be satisfied with a complete refund for $to cover the rest of the costs that have yet to be returned to me Please enclose a check made out to [redacted] , and please do not misspell my name this time Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Student Loan Service touches on the contract I signed What they do not mention is how I was deceived into signing this contract The "Things to Consider" video sent to me by Student Loan Service said that I may be able to do this on my own but when I spoke with Patrick Rhineheart I was deceived to believe that this is a necessary program in order to properly take care of my loans in the forgiveness process I have been duped by this company and I do not appreciate their lack of owning up to what they are doing to vulnerable college graduates.I am incredibly upset with their lack of customer service and I desire a full refund of the statement I paid, a total of $ I cancelled my contract with them on 8/26/because it came to my knowledge that there is no need to be paying a company for forgiveness, loan management, consolidation, or enrolling in a pay-as-you-earn program It does not matter that I signed a contract I was convinced to sign They deceived me by falsely advertising their services I was mislead, this is not a forgiveness program and is not a necessary company to work withI expect a full refund of $for deceiving me and for their use of advertising Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [In the company’s response to my complaint, they have entered informationIn the section that stated I have signed and initialed their terms of use, the name attached is “ [redacted] L ***”My name is [redacted] M(***) ***e(ending in an “e”)Their response therefor is unjust and is not information pertaining to myself, the consumer and complainant in this caseAlso, information in the phone conversation seemed to falsely inform me of their duties and participation in the process of forgiving my loansI was given information to make me believe that this company would be actively participating in the process of loan forgiveness, not just referring my services to another company, in this case Fed LoanWith no active participation in the loan forgiveness process, this company should refund my service fee as requestedInformation during the phone calls leading up to my request of services stated that the company would charge the $fee, which was for the beginning process of forgiving my loan, NOT setting me up with another company to forgive my loanOther information, such as the termination of this company after its initial service being possible, was also withheldI was never told that after the party set my loans up with Fed Loan, their services were no longer given only until POSSIBLY requesting their service againThis has cost me $fees each month for the past year because this knowledge was not given to meAnother claim has been filed due to this complaint as wellCompanies like this should not have the power to withhold crucial information to its consumersAnother fact that I have noticed while researching this company, is that multiple complaints exactly like my own have been filed against them, including those settled by the Revdex.com, some resulting in refundsBecause I am not the first with this complaint, and surely not the last, I believe it is only fair for my claim to have the desired outcome that I have requested, a refund of the $for their fee and my trouble.] Regards, [redacted]
I hired Student Loan Services to consolidate my student loans and apply for an income-based defermentWhat was unknown to me, was they did not consolidate all my loans, leaving outside of the consolidationI was not aware of this until the loans were in collections, and my credit score took a significant hit I have been paying Student Loan Services for year, and no payments have been made to my loansI understood that my payment would have a processing fee, but not one cent when towards my loans, not the interest, not the principle When reviewing my forms there were multiple errors, I asked for corrections to be made that never wereNo attention to detail
Revdex.com:i was told on Tuesday of last week that the refund would be sent overnight to me, it is now Sunday and I still have not received any sort of monetary refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not have any electronic nor hard copy of an SLS client agreement nor was an agreement read to me over the phoneBased on your most recent post, I do not believe that my restating, clarifying or continued comments on inaccuracies is necessaryI have a business case for reimbursementI reject your offer (what offer?) and will continue to do so but without comment Regards, [redacted]
I originally contacted this company via phone back in May They claimed to be a consolidation company affiliated with the Department Of Education They stated they could provide services and assist me with my current student loans that my actual student loan provider could not I paid them an initial "fee" of broken up into payments between August, October, and November of (200.00, 197.50, 197.50) Then continuing "service fees" monthly for which began in December My loans were then consolidated with the actual company [redacted] and are not affiliated with the third party company which I discovered in April Per a representative, [redacted] provides the same services at no charge that Student Loan Service claimed [redacted] could not do So Student Loan Service took in "service fees" over the last years, charging me for a service they claim I could only get through them and not my actual student loan compan
Please contact us at ext[redacted] to let us help resolve this issueWe do not have record of the number listed on the complaint contacting SLS and want to make sure Client is calling the correct numberSLS called Client on 8/16/and left a voice message
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below University of Hawaii @ Hilo pt pt / [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After getting three months’ worth of run-around, I spoke with [redacted] in October, and several times over the next two months, and repeatedly told her to cancel my account and refund my monies Student Loan Services continued to ignore my phone requests, and when I received their Dec9th email, I responded by email, again demanding a full refund for their failure to process my loan consolidation with Fed Loan Servicing in a timely manner For the record, I received exactly two emails from Student Loan Services in December, one on December 9th, when a [redacted] sent me documents to start the whole process over, a process that her message would take 60-daysthe other on December 25th, from [redacted] Cook, which contained this messageNeedless to say, no response to this email was necessary or possible Sorry, the requested document has been canceled.When I first signed up with Student Loan Service's Ms***, I was promised that they would handle all of the paperwork, and all I had to do was sign Student Loan Service's forms, which I didMs [redacted] said that my student loan would be paid (consolidated) within daysStudent Loan Service has consistently failed to meet their obligations, save oneThe charges to my credit card, and the debits from my checking account were always on the date promised, but their deliverables were nowhere to be foundThere was no support from them to spare me from the embarrassment of Fed Loan Service's putting my account as delinquent, and all attempts to get Student Loan Service to resolve the situation were met with "it's someone else's fault" excusesFed Loan Servicing has told me on several occasions that they had never heard of Student Loan Services, which is what I told [redacted] when I spoke with her on December 9thI have looked in all of my spam, junk mail, and deleted mail folders, as well as the inboxon both my computers and have found none of the half-dozen or so reported "reminder emails" that were supposedly sent to meNone on the 1st, 4th, 7th, 10th, 17thand 25th of DecemberBy Student Loan Service's own response, they have completely ignored my request to cancel Their entire response seems to be "Blame the Customer First"To put it in the simplest terms, all I ask is that Student Loan Service refund me the money I did pay, faithfully, for the service they consistently failed to provide meI think that is a fair resolution, don't you? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am also wanting to know if this refund will be credited back to the bank account that it was taken out of or will a check for the amount of $be issued and sent? Regards, [redacted]
Print Client signed onto SLS on 12/12/2014.The Student Loan Acknowledgment form which Client signed on 12/12/ clearly states that SLS is a private company, that Client can apply for a loan consolidation without paid assistance through the Department of Education (DOE), but that Client is choosing to use SLS services to assist Client prepare and process the consolidation paperwork, and that the Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of Client’s loansThis information is repeated in the Client Agreement, on a separate page titled Important Information For You To Consider, where Client initialed that she understood and agreed to each itemThis information is again repeated in Client's welcome email in video format Print / [redacted] Style Definitions */ [redacted] Client chose the application for the Pay As You Earn (PAYE) repayment program which is an income-driven payment program offered by the Department of EducationUnder PAYE, the repayment period is years, or payments, after which time the remaining balance and interest of the loans are forgivenThese are terms set by the DOE Client was contacted on 2/13/ and 2/16/to address any issues she may have hadClient did not respond Client will be issued a refund / [redacted] Style Definitions */
Client signed on with SLS on 3/31/Consolidation application documents were processed by SLS and sent to client on the same day, 3/31/SLS followed up with Client on 4/7/2015, and received the e-signed documents from Client on 4/8/SLS received the Proof of Income necessary to complete the application from Client on 4/17/SLS sent the application documents to Client’s servicer on 4/28/Client called in to cancel on 5/13/SLS contacted Client’s servicer on her behalf to check on the status of the consolidation applicationHer servicer informed SLS that Client’s application was cancelled due to a new internal policy to stop accepting e-signaturesSLS explained the situation to Client, and resent documents for wet signaturesClient opted to cancel and discontinue services with SLSA courtesy refund has been issued / [redacted] Style Definitions */
Client has been with SLS and has been receiving our services for over a year without issueThe fees are clearly set out in the Client AgreementThe Document Processing Fee covers the individual consulting and initial consolidation application paperwork processingThe Monthly Maintenance and Administration Fee (MMAF) covers the yearly renewals for income based programs which often includes revisions to the client’s original application, as well as the following services: Contacting the new loan servicer to arrange placing clients into deferment or forbearance upon their request; Checking on availability and placing clients into other DOE payment programs if their income has changed upon the client’s request; Contacting the client’s loan servicer and updating the client’s income if the client loses their job (or is subjected to reduced hours) or files for divorce, which typically results in a lower monthly payment; Serving as client’s primary contact for any student loan-related questions or concerns, including communicating with the DOE and the loan servicersDealing with the loan servicers is much like calling bank 800-numbers, including being placed on hold, being disconnected, experiencing long wait times, etcMany clients prefer to have a third party company that they can easily reach and with whom they can easily communicate to handle these communications with their servicer; Assisting the client in setting up AutoPay to receive a .25% reduction in the interest rate charged, upon the client’s request; Obtaining annual interest statements to the client, if needed for taxes; Adding additional loans to a consolidation loan, upon the client’s request; Completing additional consolidations if clients are just out of school and additional loans are now due, upon the clients request; and Preparing loan forgiveness paperwork if the client becomes eligible for forgiveness, upon the client’s request Client’s loans were successfully consolidated in January of 2014, Client cancelled services on December, During the year, Client’s MMAF covered contacting Client’s loan servicer regarding their error placing him in the incorrect repayment plan, advising client regarding alternative payment plan with lower monthly payment, applying for a forbearance with Client’s servicer while repayment plan is changed, gathering the necessary documents to complete application process to change Client’s repayment plan, and successfully completing the change to the Income Contingent Repayment Plan / [redacted] Style Definitions */ / [redacted] Style Definitions */ / [redacted] Style Definitions */
It is currently stated on the Acknowledgment Form, Client Agreement and Welcome Video that the fees are service fees to SLS and do not go towards the balance of the student loansAt Client’s time of sign-up, she completed a third party voice verification call where she acknowledged that she understood the fees go to SLS and not towards the balance of her loans / [redacted] Style Definitions */
Client signed on with SLS on 7/24/SLS gathered Client's information, discussed available options, and completed all necessary loan consolidation and repayment option documents on 7/27/SLS spoke with Client on 8/4/and asked for Client’s proof of income (POI) to send in with her applicationOn 9/14/2015, SLS again spoke with Client at which time she confirmed she would send in her POIOn 9/17/2015, Client sent in her state taxes and was advised that she would need to send in her federal taxesOn 10/22/2015, SLS contacted Client and left a voicemail to let her know that FedLoan, her servicer confirmed receipt of the application documents on 10/20/On 10/29/2015, SLS updated Client via voicemail and e-mail to inform her that her consolidation entered the "Summary Phase" with FedLoan, and that all loans were included in the consolidationOn 12/1/2015, SLS followed up with FedLoan on the status of Client's consolidation, and updated Client via voicemail and e-mail that her consolidation was still in the "Summary Phase." On 12/15/2015, SLS followed up on Client's consolidation process with FedLoan and discovered that FedLoan had incorrectly placed Client in the Standard repayment plan rather than the Income Contingent Repayment (ICR) plan as indicated on the application paperwork processed by SLSThis is a common error by loan servicers, who, due to the high volume of applications, routinely place borrowers in an incorrect repayment plan and send bills for higher payments in the Standard plan rather than the chosen income dependent repayment plansThese private loan servicers are bill collectors, not necessarily interested in making sure the client receives all the benefits available through the DOE In a press release by the DOE, released 2/27/2015, the DOE stated that following a review of private collection agencies, it found that these “companies made materially inaccurate representations to borrowers ” causing the DOE to terminate contracts with of the private collection agencies reviewedThe DOE further states that they will “provide enhanced Fair Debt Collection Practices Act and Unfair, Deceptive, or Abusive Acts or Practices monitoring and guidance for all private collection agencies that work with the Department ” SLS provides services to protect borrowers from these types of errors and misinformation from servicers, making sure that the consolidation applications and repayment plan documents are processed correctly so that clients can receive all the benefits available to them through the DOE In this case, SLS contacted Client for an updated Proof of Income, so SLS could work on behalf of Client and have FedLoans correct their repayment plan error Client's loans were successfully consolidated, and her consolidated loan is now under the correct ICR repayment plan with $monthly loan payments Client erroneously states that SLS completed the incorrect paper work for the Loan Forgiveness programThe Public Service Loan Forgiveness program is offered to borrowers who are repaying their loans under an income-driven repayment plan, and meet certain criteria as outlined by the Department of EducationThey must work full-time (or more hours a week) at a qualifying public service, or non-profit 501cjob, while remaining in an in-repayment statusThere is currently not a loan forgiveness form available, because the benefits will not go into effect until 2017, when the first batch of borrowers see the forgiveness take effect (this program first became available in 2007; the earliest borrower to qualify after completion of the year repayment term will be in 2017)There is a PSLF certification form that can be submitted (see attached) before the year term is complete, to confirm that an employer qualifies as a Public Service place of employment, or to give the client tracking information on how many qualified payments they have made into the programThe form is not an application for the PSLF program and it is not necessary to send this in to the loan servicersWe typically advise clients to let us know if their employer changes or if they stop working, so that we can send the certification form to have the previous employer on record confirm their years of employment towards the year forgiveness termAs stated above, Client's loans were successfully consolidated by FedLoan, and SLS was able to correct the error by FedLoan, making sure that she is placed in the correct income-based repayment plan (ICR) so she can start having her student loan payments count towards the Public Service Loan Forgiveness programOnce she completes the year repayment term, the qualifying payments will be retroactive to when she entered repayment under her Direct Consolidation loan Client elected to cancel SLS services on 2/11/SLS cancelled Client on the same day, and sent Client a cancellation confirmation e-mail SLS performed all services offered in accordance to the terms of the Client Agreement by gathering Client's information, presenting the options available to Client, preparing all consolidation and repayment plan application forms, and working on behalf of Client to correct the error by FedLoan to place her in the correct income based repayment program to qualify her towards the year repayment term required for PSLFAs stated above, Client is mistaken in her claim that SLS incorrectly filled out the loan forgiveness forms as there are no such forms in use by the DOE or loan servicersClient's loans are currently consolidated and under the ICR repayment plan with a monthly loan payment of $ / [redacted] Style Definitions */
Client signed on with SLS on 10/14/2014, student loan consolidation and Income Contingent Repayment plan application documents were completed and sent to Client the next day, on 10/15/ It is clearly stated in the Client Agreement and Welcome Video that SLS does not make any payments towards student loans, and that the fees go to SLS and not the balance of the loansThree of Client’s loans were consolidated on 12/9/and placed into the Income Contingent Repayment Plan on 4/4/ Two of her loans were in default status and not eligible for consolidationSLS is able to view the defaulted status, but Client would have to inform SLS of any judgments or garnishment notices for SLS to assist Client on those issuesClient may have received a judgment notice or garnishment notice on the two loans that were not included in the consolidation SLS is available to take any calls or emails for questions during regular business hours, Monday through Friday 8:00AM through 5:00PM PST, except holidays and certain corporate eventsOur Customer service representative contacted Client on 3/3/2015, letting her know that she would be available to answer any questionsShe contacted Client again on 3/5/to ask Client for her availabilityClient called on 3/10/asking for a conference call with her loan servicer on 3/11/On 3/11/2015, SLS conducted a conference call with her loan servicerClient’s loan servicer placed Client in the incorrect Standard Repayment PlanSLS was able to advocate for Client and have her loans processed into the Income Contingent Repayment plan, lowering her payments to $on her three loans / [redacted] Style Definitions */
All Client Agreement documents were sent via email on 1/30/at 10:44AMClient accesses the Agreement forms through their e-mail to electronically signSLS sent the attached e-mail on 9/8/with the $repayment termsAt this time all your loans have been consolidated through the [redacted] Federal Loan ProgramAs a result your newmonthly payment is $which starts on your payment date (loan details attached)Please contact me to make automaticpayment arrangements or, be sure to log on to your account each month and make your payments.Please see attached emailA representative has contacted Client to play the call recording for the Welcome Call where the SLS rep asks "You were made aware that those $dollars, that's a service fee to SLS and does not go towards the loan balance?" and Client responds "Yes." Client can also reach us directly at 877-927-
SLS has reached out to Client and left messages on 6/6, 6/and 6/Client has not responded
Client signed on to SLS services on 8/28/14, however she did not make her service fee payments until 2/13/at which time SLS could begin preparing her consolidation and repayment plan applicationSLS sent Client documents to sign and return, however Client was missing proof of incomeSLS continued to contact Client for the proof of income on 3/18/15, 3/31/15, 4/7/15, 4/13/15, 4/16/15, 4/21/15, 4/27/15, 5/1/2015, 5/7/, 5/11, 5/12, 5/15, 5/20, 5/22, 5/26, 5/29, 6/3, 6/24, 7/13, 7/20, 9/17, 9/23, 10/1, 10/22, 10/28/On 10/22/and 10/28/SLS sent duplicate notices to Client that Client would be dropped after 11/05/if Client did not respondClient did not respond, and was cancelled on 11/5/Client called on 7/21/to request a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The $registration fee refund will not suffice for the troubles I have gone through with this company First off, Ms***, you addressed your response with a misspelling of my name – quite an unprofessional start to your rebuttal There may be negative reviews on the Department of Education but it is certain they are NOT charging clients an absurd amount of money for any services Negative reviews aside, there are countless positive reviews from all the clients that are not being scammed, unlike the numerous victims who have shared their complaints against Student Loan Service seen on the Revdex.com website You mentioned services your company has “helped me” with and I find it almost comical that you had the nerve to list “giving her father a consultation on his loans” Do my parents need to pay monthly fees to be lied to as well? I am not only hurt by these unjust statements, but insulted that this company would also request my original complaint be taken down from the Revdex.com website I want this issue to be known to all potential customers the cruelty that is Student Loan Service You find it “upsetting” that I demanded a full refund, and I find it beyond offensive that you don’t think my needs should be met and that a $registration fee refund would suffice for the money you gained preying on a vulnerable and unemployed college grad It pains me to be putting so much effort into fighting for justice after my 10-month long scam with this company Since I requested a $ refund for my latest monthly payment scheduled for 8/25/upon my cancellation with Student Loan Service on 8/26/15, I will be satisfied with a complete refund for $to cover the rest of the costs that have yet to be returned to me Please enclose a check made out to [redacted] , and please do not misspell my name this time Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Student Loan Service touches on the contract I signed What they do not mention is how I was deceived into signing this contract The "Things to Consider" video sent to me by Student Loan Service said that I may be able to do this on my own but when I spoke with Patrick Rhineheart I was deceived to believe that this is a necessary program in order to properly take care of my loans in the forgiveness process I have been duped by this company and I do not appreciate their lack of owning up to what they are doing to vulnerable college graduates.I am incredibly upset with their lack of customer service and I desire a full refund of the statement I paid, a total of $ I cancelled my contract with them on 8/26/because it came to my knowledge that there is no need to be paying a company for forgiveness, loan management, consolidation, or enrolling in a pay-as-you-earn program It does not matter that I signed a contract I was convinced to sign They deceived me by falsely advertising their services I was mislead, this is not a forgiveness program and is not a necessary company to work withI expect a full refund of $for deceiving me and for their use of advertising Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [In the company’s response to my complaint, they have entered informationIn the section that stated I have signed and initialed their terms of use, the name attached is “ [redacted] L ***”My name is [redacted] M(***) ***e(ending in an “e”)Their response therefor is unjust and is not information pertaining to myself, the consumer and complainant in this caseAlso, information in the phone conversation seemed to falsely inform me of their duties and participation in the process of forgiving my loansI was given information to make me believe that this company would be actively participating in the process of loan forgiveness, not just referring my services to another company, in this case Fed LoanWith no active participation in the loan forgiveness process, this company should refund my service fee as requestedInformation during the phone calls leading up to my request of services stated that the company would charge the $fee, which was for the beginning process of forgiving my loan, NOT setting me up with another company to forgive my loanOther information, such as the termination of this company after its initial service being possible, was also withheldI was never told that after the party set my loans up with Fed Loan, their services were no longer given only until POSSIBLY requesting their service againThis has cost me $fees each month for the past year because this knowledge was not given to meAnother claim has been filed due to this complaint as wellCompanies like this should not have the power to withhold crucial information to its consumersAnother fact that I have noticed while researching this company, is that multiple complaints exactly like my own have been filed against them, including those settled by the Revdex.com, some resulting in refundsBecause I am not the first with this complaint, and surely not the last, I believe it is only fair for my claim to have the desired outcome that I have requested, a refund of the $for their fee and my trouble.] Regards, [redacted]
I hired Student Loan Services to consolidate my student loans and apply for an income-based defermentWhat was unknown to me, was they did not consolidate all my loans, leaving outside of the consolidationI was not aware of this until the loans were in collections, and my credit score took a significant hit I have been paying Student Loan Services for year, and no payments have been made to my loansI understood that my payment would have a processing fee, but not one cent when towards my loans, not the interest, not the principle When reviewing my forms there were multiple errors, I asked for corrections to be made that never wereNo attention to detail
Revdex.com:i was told on Tuesday of last week that the refund would be sent overnight to me, it is now Sunday and I still have not received any sort of monetary refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not have any electronic nor hard copy of an SLS client agreement nor was an agreement read to me over the phoneBased on your most recent post, I do not believe that my restating, clarifying or continued comments on inaccuracies is necessaryI have a business case for reimbursementI reject your offer (what offer?) and will continue to do so but without comment Regards, [redacted]
I originally contacted this company via phone back in May They claimed to be a consolidation company affiliated with the Department Of Education They stated they could provide services and assist me with my current student loans that my actual student loan provider could not I paid them an initial "fee" of broken up into payments between August, October, and November of (200.00, 197.50, 197.50) Then continuing "service fees" monthly for which began in December My loans were then consolidated with the actual company [redacted] and are not affiliated with the third party company which I discovered in April Per a representative, [redacted] provides the same services at no charge that Student Loan Service claimed [redacted] could not do So Student Loan Service took in "service fees" over the last years, charging me for a service they claim I could only get through them and not my actual student loan compan
Please contact us at ext[redacted] to let us help resolve this issueWe do not have record of the number listed on the complaint contacting SLS and want to make sure Client is calling the correct numberSLS called Client on 8/16/and left a voice message
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below University of Hawaii @ Hilo pt pt / [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After getting three months’ worth of run-around, I spoke with [redacted] in October, and several times over the next two months, and repeatedly told her to cancel my account and refund my monies Student Loan Services continued to ignore my phone requests, and when I received their Dec9th email, I responded by email, again demanding a full refund for their failure to process my loan consolidation with Fed Loan Servicing in a timely manner For the record, I received exactly two emails from Student Loan Services in December, one on December 9th, when a [redacted] sent me documents to start the whole process over, a process that her message would take 60-daysthe other on December 25th, from [redacted] Cook, which contained this messageNeedless to say, no response to this email was necessary or possible Sorry, the requested document has been canceled.When I first signed up with Student Loan Service's Ms***, I was promised that they would handle all of the paperwork, and all I had to do was sign Student Loan Service's forms, which I didMs [redacted] said that my student loan would be paid (consolidated) within daysStudent Loan Service has consistently failed to meet their obligations, save oneThe charges to my credit card, and the debits from my checking account were always on the date promised, but their deliverables were nowhere to be foundThere was no support from them to spare me from the embarrassment of Fed Loan Service's putting my account as delinquent, and all attempts to get Student Loan Service to resolve the situation were met with "it's someone else's fault" excusesFed Loan Servicing has told me on several occasions that they had never heard of Student Loan Services, which is what I told [redacted] when I spoke with her on December 9thI have looked in all of my spam, junk mail, and deleted mail folders, as well as the inboxon both my computers and have found none of the half-dozen or so reported "reminder emails" that were supposedly sent to meNone on the 1st, 4th, 7th, 10th, 17thand 25th of DecemberBy Student Loan Service's own response, they have completely ignored my request to cancel Their entire response seems to be "Blame the Customer First"To put it in the simplest terms, all I ask is that Student Loan Service refund me the money I did pay, faithfully, for the service they consistently failed to provide meI think that is a fair resolution, don't you? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am also wanting to know if this refund will be credited back to the bank account that it was taken out of or will a check for the amount of $be issued and sent? Regards, [redacted]
Print Client signed onto SLS on 12/12/2014.The Student Loan Acknowledgment form which Client signed on 12/12/ clearly states that SLS is a private company, that Client can apply for a loan consolidation without paid assistance through the Department of Education (DOE), but that Client is choosing to use SLS services to assist Client prepare and process the consolidation paperwork, and that the Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of Client’s loansThis information is repeated in the Client Agreement, on a separate page titled Important Information For You To Consider, where Client initialed that she understood and agreed to each itemThis information is again repeated in Client's welcome email in video format Print / [redacted] Style Definitions */ [redacted] Client chose the application for the Pay As You Earn (PAYE) repayment program which is an income-driven payment program offered by the Department of EducationUnder PAYE, the repayment period is years, or payments, after which time the remaining balance and interest of the loans are forgivenThese are terms set by the DOE Client was contacted on 2/13/ and 2/16/to address any issues she may have hadClient did not respond Client will be issued a refund / [redacted] Style Definitions */
Client signed on with SLS on 3/31/Consolidation application documents were processed by SLS and sent to client on the same day, 3/31/SLS followed up with Client on 4/7/2015, and received the e-signed documents from Client on 4/8/SLS received the Proof of Income necessary to complete the application from Client on 4/17/SLS sent the application documents to Client’s servicer on 4/28/Client called in to cancel on 5/13/SLS contacted Client’s servicer on her behalf to check on the status of the consolidation applicationHer servicer informed SLS that Client’s application was cancelled due to a new internal policy to stop accepting e-signaturesSLS explained the situation to Client, and resent documents for wet signaturesClient opted to cancel and discontinue services with SLSA courtesy refund has been issued / [redacted] Style Definitions */
Client has been with SLS and has been receiving our services for over a year without issueThe fees are clearly set out in the Client AgreementThe Document Processing Fee covers the individual consulting and initial consolidation application paperwork processingThe Monthly Maintenance and Administration Fee (MMAF) covers the yearly renewals for income based programs which often includes revisions to the client’s original application, as well as the following services: Contacting the new loan servicer to arrange placing clients into deferment or forbearance upon their request; Checking on availability and placing clients into other DOE payment programs if their income has changed upon the client’s request; Contacting the client’s loan servicer and updating the client’s income if the client loses their job (or is subjected to reduced hours) or files for divorce, which typically results in a lower monthly payment; Serving as client’s primary contact for any student loan-related questions or concerns, including communicating with the DOE and the loan servicersDealing with the loan servicers is much like calling bank 800-numbers, including being placed on hold, being disconnected, experiencing long wait times, etcMany clients prefer to have a third party company that they can easily reach and with whom they can easily communicate to handle these communications with their servicer; Assisting the client in setting up AutoPay to receive a .25% reduction in the interest rate charged, upon the client’s request; Obtaining annual interest statements to the client, if needed for taxes; Adding additional loans to a consolidation loan, upon the client’s request; Completing additional consolidations if clients are just out of school and additional loans are now due, upon the clients request; and Preparing loan forgiveness paperwork if the client becomes eligible for forgiveness, upon the client’s request Client’s loans were successfully consolidated in January of 2014, Client cancelled services on December, During the year, Client’s MMAF covered contacting Client’s loan servicer regarding their error placing him in the incorrect repayment plan, advising client regarding alternative payment plan with lower monthly payment, applying for a forbearance with Client’s servicer while repayment plan is changed, gathering the necessary documents to complete application process to change Client’s repayment plan, and successfully completing the change to the Income Contingent Repayment Plan / [redacted] Style Definitions */ / [redacted] Style Definitions */ / [redacted] Style Definitions */