Student Loan Freedom, LLC

Ms [redacted] enrolled with us on 1/12/ She hired us to consolidate her federal student loans with the department of education Her loans were with [redacted] a loan servicer

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

Dear Sir or Madam: I have received your notice of the above person's complaintHere is the short side of the story: Ms [redacted] hired us to represent her in regard to her federal student loan debtWe analyzed her debt, educated her on the program choices; to which she then agreed in writing by way of a signed contract for us to perform all the work on her behalfAfter we had basically completed her work some weeks later, she heard from a loan company that they could have done this for free, calling us a "scam"They could do something for free, but rarely is the borrower servedIf you were to call the IRS , if you asked them, they too would tell you that you don't need to hire an accountant or tax preparerYou can do the work yourselfI'd say the advice you get from the IRS may be somewhat different from what a good tax preparer or CPA would give youThe same can be said for the legal profession and most all othersThe question at hand is did we do as promised according to the contract? I believe the fact that we communicated all along how it was progressing, she could see we were doing the workHer loans are in funding which prove that we did in fact do as promisedHere are the notes from our processing department with details of communication: • Copy of her contract with our refund policy clearly stated is included for your review• Enrolled July • July - Emailed proof of income•July - Emailed processing to check on the consolidation status•August at 12:53pm received an email from client wanting to cancelReason: AES told her she can do it herself for free and that we are a scam• August at 3:received a voicemail from client wanting to cancel•August at 4:20pm returned client's callCouldn't leave a message because her voicemail was full• August at 5:pm client called inDiscussed our professional serviceThe client was pleased with our discussionI emailed the following: •August at 6:23pm emailed client a snap shot of all notes and activity on her account• August at 6:27pm emailed client a snap shot of all status update emails sent•August at 6:32pm emailed client (as she requested in writing) ; August account funded No payment dueRepayment plan is being processed from August - August She will be in repayment days from August Fedloan will notify her via regular mail"Once quality control is complete, we will email you a completion email"• Every email that was sent to the clientI remained on the phone with her and she acknowledged receipt and I addressed every concern•August at 12:52pmClient called backFrom the start of the call the client was combativeYellingDemanding a refund "We are a SCAM"Of the over people we've successfully helped, ninety-eight people in the time since she signed her contract: (were enrolled and just about completed with others who did not and qualified for full refunds under the contract)She is in the minority of unhappy clients all who are unhappy for the same reasonOf the she the only complaint that I am aware of that we've had in those ClientsStudent Loan Freedom

when I made the first initial call I thought I called [redacted] and they transferred me to them [redacted] s number is 888-486-but that's not the number I called I called 800-486-when speaking with Brandon I said wow [redacted] transferred me to you guys ive never had [redacted] transfer me he neither confirmed or denied (misleading)I did the process thinking [redacted] transferred mewhen I started getting mail from fed loans I called because I didn't understand why if I was doing the income base my payment wasn't lowerstill not knowing who I was paying this money tofed loans told me they never spoke to me and I am sure not paying themI looked at my bank statementthe guy at fed loans then said to me they have no idea who they are and you don't need to consolidate because the doe does it for freemore confused I looked up [redacted] s number and on the site I saw you should never have to pay to consolidate which I did, get something notarized which I did that is all a scam right on [redacted] s siteso in the morning I called this company and got a man name mark he said he was gonna call me back didn't hear anything it was like they blocked me and in the initial conversation I asked for my payments to be removedhe failed at removing payments I then received a few emails telling my payment declined (right I cancelled my card based on my bank telling me to) but those emails should have never came to me because by my knowledge once you ask request the payments to be removed they are suppose to remove paymentsI called mark back later the same evening from a different number other than my cell and was told he was in a meeting he would call back in minutes gave them my home number again no responsehe did call the next day around lunch but I was at work and not home and no calls came to my cell phonerecently before I sent the complaint the same day I spoke with Stacey she said she called several times about a declined payments but it shouldn't have been if I request my payments to be removedshe also said they gave my acct to fed loans (which is yet again another liefed loans is a servicer of the doe so the doe gave fed loans my acct after it came out of deferment) she then refused to put someone higher on the phone and then said I need to go to processingI don't know who she transferred me to but that person then transferred me to marks deskI left a message on marks phone and again no responseI've reached out to this company and yes I do have phone records to try to resolve this since I was told by fed loans that the steps I took I should never of tookI then called the same day the doe and got yet another servicer spoke to them about the issue and again this company never heard of student loan freedomso I spoke to servicers that deal directly with the doe that never heard of this companythey mislead people and lie so yes I do feel as thou I should get a refundwhen I asked Stacey what I have to do to get a refund she said go to the collections agencyI never paid a collection agency and she never gave me the info but why would I go through a company that I never paid doesn't make any sense to me

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hi There, MsV***'s refute quote/response to this Revdex.com complaint read, "The question at hand is did we do as promised according to the contract?" was not my questionMy question is, "May I have a refund?" I am dissatisfied with the service that I received- both from the non-existent physical letters which were supposed to be sent to my address, receiving a total of three emails from Nathan Ball and one from Lilly V [redacted] (which I only received the evening of August because I called in complaint that day of my account being days delinquent), the misinformation/not providing the customer information about obtaining consolidation help for free with FedLoans directly, and the condescending, belittling, and unprofessional manner in which the Compliance Director (CD) handled my questions, comments, and concernsTo be criticized, condescended, and then subsequently hung up on is extremely defensive and unfathomable behavior towards the customer.I was advised by a FedLoans representative that the "work" I hired SLF to do would take me minutes to completeAs a struggling post-grad who made just over dollars last year, dollars for minutes of work when the government is offering this service for free seems like a scam- regardless of whether I hired them or notIf I had been made aware of my options when first calling their company, I would have thanked the representative for giving me the freedom and power to choose and would have not hired SLF to consolidate my loansThey are putting ads up on Facebook targeting post-grad individuals like myself with catchy phrases that make us drowning in debt hopeful for a way outI view this organization and others like it as being predatoryPer their website's money back guarantee, I am asking for a full refundHowever, I am sure there is some disclaimer there as wellThe bottom line is services SLF were supposed to provide- such as my letters- were never delivered as promised, and I was berated and hung up on in my vulnerable stateUpon expressing to the Compliance Director Lilly V [redacted] my concern of their company being a scam, she became highly offended and defensive as evidenced by her comments, pitch of voice, and disconnecting the call when I still had unresolved questionsI wonder- why was she so defensive? I did not raise my voice or use obscene languageI am a dissatisfied customer that feels out of the loop, misinformed, unheard and unappreciated, and yes, scammedMy goal in this complaint goes beyond my refund, however, it also intends to be a voice for others taken advantage of as well.MsV [redacted] writes in her complaint response, "Of the over people we've successfully helped, ninety-eight people in the time since she signed her contract: (96were enrolled and just about completed with others who did not and qualified for full refunds under the contract).She is in the minority of unhappy clients all who are unhappy for the same reasonOf the she the only complaintthat I am aware of that we've had in those Clients."Unfortunately, she highlighted any unsavory beliefComments that imply someone "is the only one" are meant to outcast and ostracizeThis is to make my complaint invalid because others have not complained? Brown was alone too in Brown vBOEIt only takes one to stand up for the masses Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Sir or Madam: I have received your notice of the above person's complaintHere is the short side of the story: Ms*** hired us to represent her in regard to her federal student
loan debtWe analyzed her debt, educated her on the program choices; to which she then agreed in writing by way of a signed contract for us to perform all the work on her behalf. After we had basically completed her work some weeks later, she heard from a loan company that they could have done this for free, calling us a "scam"They could do something for free, but rarely is the borrower served. If you were to call the IRS , if you asked them, they too would tell you that you don't need to hire an accountant or tax preparerYou can do the work yourselfI'd say the advice you get from the IRS may be somewhat different from what a good tax preparer or CPA would give youThe same can be said for the legal profession and most all others. The question at hand is did we do as promised according to the contract? I believe the fact that we communicated all along how it was progressing, she could see we were doing the workHer loans are in funding which prove that we did in fact do as promisedHere are the notes from our processing department with details of communication: • Copy of her contract with our refund policy clearly stated is included for your review. • Enrolled July 1 • July - Emailed proof of income. •July - Emailed processing to check on the consolidation status. •August at 12:53pm received an email from client wanting to cancelReason: AES told her she can do it herself for free and that we are a scam. • August at 3:received a voicemail from client wanting to cancel. •August at 4:20pm returned client's callCouldn't leave a message because her voicemail was full. • August at 5:pm client called inDiscussed our professional serviceThe client was pleased with our discussionI emailed the following: •August at 6:23pm emailed client a snap shot of all notes and activity on her account. • August at 6:27pm emailed client a snap shot of all status update emails sent. •August at 6:32pm emailed client (as she requested in writing) ; August account funded No payment dueRepayment plan is being processed from August - August She will be in repayment days from August Fedloan will notify her via regular mail"Once quality control is complete, we will email you a completion email". • Every email that was sent to the clientI remained on the phone with her and she acknowledged receipt and I addressed every concern. •August at 12:52pmClient called backFrom the start of the call the client was combativeYelling. Demanding a refund "We are a SCAM". Of the over people we've successfully helped, ninety-eight people in the time since she signed her contract: (96 were enrolled and just about completed with others who did not and qualified for full refunds under the contract). She is in the minority of unhappy clients all who are unhappy for the same reasonOf the she the only complaint that I am aware of that we've had in those Clients. Student Loan Freedom

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi There, MsV***'s refute quote/response to this Revdex.com complaint read, "The question at hand is did we do as promised according to the contract?" was not my questionMy question is, "May I have a refund?" I am dissatisfied with the service that I received- both from the non-existent physical letters which were supposed to be sent to my address, receiving a total of three emails from Nathan Ball and one from Lilly V*** (which I only received the evening of August 18 because I called in complaint that day of my account being days delinquent), the misinformation/not providing the customer information about obtaining consolidation help for free with FedLoans directly, and the condescending, belittling, and unprofessional manner in which the Compliance Director (CD) handled my questions, comments, and concernsTo be criticized, condescended, and then subsequently hung up on is extremely defensive and unfathomable behavior towards the customerI was advised by a FedLoans representative that the "work" I hired SLF to do would take me minutes to completeAs a struggling post-grad who made just over dollars last year, dollars for minutes of work when the government is offering this service for free seems like a scam- regardless of whether I hired them or notIf I had been made aware of my options when first calling their company, I would have thanked the representative for giving me the freedom and power to choose and would have not hired SLF to consolidate my loansThey are putting ads up on Facebook targeting post-grad individuals like myself with catchy phrases that make us drowning in debt hopeful for a way out. I view this organization and others like it as being predatory
Per their website's money back guarantee, I am asking for a full refundHowever, I am sure there is some disclaimer there as wellThe bottom line is services SLF were supposed to provide- such as my letters- were never delivered as promised, and I was berated and hung up on in my vulnerable stateUpon expressing to the Compliance Director Lilly V*** my concern of their company being a scam, she became highly offended and defensive as evidenced by her comments, pitch of voice, and disconnecting the call when I still had unresolved questions. I wonder- why was she so defensive? I did not raise my voice or use obscene languageI am a dissatisfied customer that feels out of the loop, misinformed, unheard and unappreciated, and yes, scammed
My goal in this complaint goes beyond my refund, however, it also intends to be a voice for others taken advantage of as wellMsV*** writes in her complaint response, "Of the over people we've successfully helped, ninety-eight people in the time since she signed her contract: (96were enrolled and just about completed with others who did not and qualified for full refunds under the contract).She is in the minority of unhappy clients all who are unhappy for the same reasonOf the she the only complaintthat I am aware of that we've had in those Clients."
Unfortunately, she highlighted any unsavory beliefComments that imply someone "is the only one" are meant to outcast and ostracizeThis is to make my complaint invalid because others have not complained?
Brown was alone too in Brown vBOEIt only takes one to stand up for the masses
Regards,
*** ***

I had been having an issue where my student loans defaulted, and my loans kept bouncing around to different agencies They would not allow me to consolidate them, and trying to set up an affordable payment was next to impossible Student Loan Freedom was able to finally get them consolidated in one place and get me a payment plan that I can do So now I can get back on track with my student loans, and now I can go back to school if I want to

Ms*** enrolled with us on 1/12/16. She hired us to consolidate her federal student loans with the department of education. Her loans were with *** a loan servicer
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We reviewed this Client's concerns and have spoken with her.  We have removed her from our collections and it is our understanding that we satisfied her issues in full.

Student Loan Freedom Program gets an A+ in my book. They helped me very quickly, and were very courteous to me. I am very happy with the results.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi There, Ms. V[redacted]'s refute quote/response to this Revdex.com complaint read, "The question at hand is did we do as promised according to the contract?" was not my question. My question is, "May I have a refund?" I am dissatisfied with the service that I received- both from the non-existent physical letters which were supposed to be sent to my address, receiving a total of three emails from Nathan Ball and one from Lilly V[redacted] (which I only received the evening of August 18 because I called in complaint that day of my account being 66 days delinquent), the misinformation/not providing the customer information about obtaining consolidation help for free with FedLoans directly, and the condescending, belittling, and unprofessional manner in which the Compliance Director (CD) handled my questions, comments, and concerns. To be criticized, condescended, and then subsequently hung up on is extremely defensive and unfathomable behavior towards the customer.I was advised by a FedLoans representative that the "work" I hired SLF to do would take me 20 minutes to complete. As a struggling post-grad who made just over 6000 dollars last year, 800 dollars for 20 minutes of work when the government is offering this service for free seems like a scam- regardless of whether I hired them or not. If I had been made aware of my options when first calling their company, I would have thanked the representative for giving me the freedom and power to choose and would have not hired SLF to consolidate my loans. They are putting ads up on Facebook targeting post-grad individuals like myself with catchy phrases that make us drowning in debt hopeful for a way out. I view this organization and others like it as being predatory. Per their website's money back guarantee, I am asking for a full refund. However, I am sure there is some disclaimer there as well. The bottom line is services SLF were supposed to provide- such as my letters- were never delivered as promised, and I was berated and hung up on in my vulnerable state. Upon expressing to the Compliance Director Lilly V[redacted] my concern of their company being a scam, she became highly offended and defensive as evidenced by her comments, pitch of voice, and disconnecting the call when I still had unresolved questions. I wonder- why was she so defensive? I did not raise my voice or use obscene language. I am a dissatisfied customer that feels out of the loop, misinformed, unheard and unappreciated, and yes, scammed. My goal in this complaint goes beyond my refund, however, it also intends to be a voice for others taken advantage of as well.Ms. V[redacted] writes in her complaint response, "Of the over 1200 people we've successfully helped, ninety-eight people in the time since she signed her contract: (96were enrolled and just about completed with 2 others who did not and qualified for full refunds under the contract).She is in the minority of unhappy clients all who are unhappy for the same reason. Of the 96 she the only complaintthat I am aware of that we've had in those 96 Clients."Unfortunately, she highlighted any unsavory belief. Comments that imply someone "is the only one" are meant to outcast and ostracize. This is to make my complaint invalid because others have not complained? Brown was alone too in Brown v. BOE. It only takes one to stand up for the masses.
Regards,
[redacted]

Dear Sir or Madam: I have received your notice of the above person's complaint. Here is the short side of the story: Ms. [redacted] hired us to represent her in regard to her federal student loan debt. We analyzed her debt, educated her on the program choices; to which she then agreed in...

writing by way of a signed contract for us to perform all the work on her behalf. After we had basically completed her work some 7 weeks later, she heard from a loan company that they could have done this for free, calling us a "scam". They could do something for free, but rarely is the borrower served. If you were to call the IRS , if you asked them, they too would tell you that you don't need to hire an accountant or tax preparer. You can do the work yourself. I'd say the advice you get from the IRS may be somewhat different from what a good tax preparer or CPA would give you. The same can be said for the legal profession and most all others. The question at hand is did we do as promised according to the contract? I believe the fact that we communicated all along how it was progressing, she could see we were doing the work. Her loans are in funding which prove that we did in fact do as promised. Here are the notes from our processing department with details of communication: • Copy of her contract with our refund policy clearly stated is included for your review. • Enrolled July 1 • July 14 - Emailed proof of income. •July 21 - Emailed processing to check on the consolidation status. •August 18 at 12:53pm received an email from client wanting to cancel. Reason: AES told her she can do it herself for free and that we are a scam. • August 18 at 3:52 received a voicemail from client wanting to cancel. •August 18 at 4:20pm returned client's call. Couldn't leave a message because her voicemail was full. • August 18 at 5:21 pm client called in. Discussed our professional service. The client was pleased with our discussion. I emailed the following: •August 18 at 6:23pm emailed client a snap shot of all notes and activity on her account. • August 18 at 6:27pm emailed client a snap shot of all status update emails sent. •August 18 at 6:32pm emailed client (as she requested in writing) ; August 10 account funded . No payment due. Repayment plan is being processed from August 16 - August 31 . She will be in repayment 60 days from August 16. Fedloan will notify her via regular mail. "Once quality control is complete, we will email you a completion email". • Every email that was sent to the client. I remained on the phone with her and she acknowledged receipt and I addressed every concern. •August 18 at 12:52pm. Client called back. From the start of the call the client was combative. Yelling. Demanding a refund "We are a SCAM". Of the over 1200 people we've successfully helped, ninety-eight people in the time since she signed her contract: (96 were enrolled and just about completed with 2 others who did not and qualified for full refunds under the contract). She is in the minority of unhappy clients all who are unhappy for the same reason. Of the 96 she the only complaint that I am aware of that we've had in those 96 Clients. Student Loan Freedom

when I made the first initial call I thought I called [redacted] and they transferred me to them. [redacted]s number is 888-486-4722 but that's not the number I called I called 800-486-4722 when speaking with Brandon I said wow [redacted] transferred me to you guys ive never had [redacted] transfer me he neither confirmed or denied (misleading). I did the process thinking [redacted] transferred me. when I started getting mail from fed loans I called because I didn't understand why if I was doing the income base my payment wasn't lower. still not knowing who I was paying this money to. fed loans told me they never spoke to me and I am sure not paying them. I looked at my bank statement. the guy at fed loans then said to me they have no idea who they are and you don't need to consolidate because the doe does it for free. more confused I looked up [redacted]s number and on the site I saw you should never have to pay to consolidate which I did, get something notarized which I did that is all a scam right on [redacted]s site. so in the morning I called this company and got a man name mark he said he was gonna call me back didn't hear anything it was like they blocked me and in the initial conversation I asked for my payments to be removed. he failed at removing payments I then received a few emails telling my payment declined (right I cancelled my card based on my bank telling me to) but those emails should have never came to me because by my knowledge once you ask request the payments to be removed they are suppose to remove payments. I called mark back later the same evening from a different number other than my cell and was told he was in a meeting he would call back in 20 minutes gave them my home number again no response. he did call the next day around lunch but I was at work and not home and no calls came to my cell phone. recently before I sent the complaint the same day I spoke with Stacey  she said she called several times about a declined payments but it shouldn't have been if I request my payments to be removed. she also said they gave my acct to fed loans (which is yet again another lie. fed loans is a servicer of the doe so the doe gave fed loans my acct after it came out of deferment) she then refused to put someone higher on the phone and then said I need to go to processing. I don't know who she transferred me to but that person then transferred me to marks desk. I left a message on marks phone and again no response. I've reached out to this company and yes I do have phone records to try to resolve this since I was told by fed  loans that the steps I took I should never of took. I then called the same day the doe and got yet another servicer spoke to them about the issue and again this company never heard of student loan freedom. so I spoke to 3 servicers that deal directly with the doe that never heard of this company. they mislead people and lie so yes I do feel as thou I should get a refund. when I asked Stacey what I have to do to get a refund she said go to the collections agency. I never paid a collection agency and she never gave me the info but why would I go through a company that I never paid doesn't make any sense to me.

There are a lot of post-grads out there with big dreams but may be running from student loan responsibilities to try to achieve them. We aren’t excused from the normal or the difficult or the natural because we dream big dreams. Not facing the financial facts of your life leads to poverty and frustration. If you are guilty of this like I was, stop it!
Call Student Loan Freedom and allow them to analyze your situation. I had several Federal loans that I could not manage even as a financial specialist in my career. I was working too many hours a week to take the time to figure out the best way to consolidate. It was a lot of money to trust myself or the student loan processors to advise me on. I needed someone who had my best interest in mind and who would do it right the first time. I put my trust into this company and in a little over a year I have already saved a ton of money and my once poor credit is excellent. I paid a fee upfront but the time, loan interest, and frustration spared was worth the investment. Start today!

I honestly went into this half-heartedly thinking that something extra would pop up or somehow I wouldn't qualify, despite all the reassurances.
Imagine my satisfaction when everything that was promised, was DELIVERED!
The professionalism, response, respect, and the care that was given to me during the process (which was seamless and easy on my end) was worth every dime of the one time fee. Which by the way, really was a one-time fee. Amazing.
I can't recommend Student Loan Freedom enough. If you have student loans, no matter the size, get with these folks. It works!

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Ms. [redacted] enrolled with us on 1/12/16.  She hired us to consolidate her federal student loans with the department of education.  Her loans were with [redacted] a loan servicer.We charged her $695 for this service.  While we went to work immediately for her, we allowed her to pay this...

off 6 payments as she could not afford to pay it in full.  (attached VE1)We researched Ms. [redacted]'s loans, determined eligibility, advised on proper repayment options and filed her consolidation with the U.S. Dept. of Education, as promised in our Agreement.  We did not take any actions on her account until she properly signed all of the required documents, hiring us to perform this service.  Once she had all of the information that we gave her, and after we did most of the work for her consolidation, she decided that she no longer needed our services and now she is seeking a refund.            She clearly got bad information from who she allegedly spoke with about our services as indicated by our successful results.            We have a very specific Refund Policy (attached marked VE 2) that details the acceptable conditions for refund eligibility.  There is no basis for a refund here.The fact that she even states in her notes that she is now with FedLoan Servicers and paying a lower payment than she was with [redacted] is proof to that fact.We have sent her to collections as she owes us a balance (see VE 4).  She is not happy about that.  But we did everything as promised.-- Mark R[redacted]Student Loan AdviserStudent Loan Freedom, LLC7204 Glen Forest Drive, Suite 202Richmond, VA 23226Check out:markresnick.ceostudentloanfreedom.ceo

I had an absolute pleasant experience with student loan freedom and several their employees at Stacey r[redacted] and Dean M[redacted]. I would recommend them to anybody that is burdened by student loan debt. Thank you so much you you have relieved a great weight hanging over my head. Thank you again Stacey r[redacted] and for being there for all my little questions whenever I need to do and Dean M[redacted] for keeping me up to date on the entire process.