Studebaker Sons Paint and Drywall

The guides have been printed and completed and were delivered to the course on 10/25/ The customer's advertisement is at the course We are still willing to offer a partial refund of $250, and give the customer their full months of advertising

We've offered the customers for this complaint a resolution, and we are waiting to hear back from them I will update you with any further communication we have with the customer.Thanks,Lauren J***Customer Service ManagerDirect Fairways

I have mailed out two copies of the book to [redacted] *o the address he provided I have sent him a pdf of the page he is on as well as a picture of the page he is on in the physical book (Hole 10) I cannot control the speed of the USPS [redacted] can also go to the golf course itself and pick up a book

Attached is a completed guide with all of the customer's ads in the course guide We have also sent a copy of the course guide via *** mail on 9/8/to the customer for his records We've contacted the course, and they have confirmed that they are distributing the course guides we have sent them We will be sending them another shipment as soon as they run out of their current stock We have followed through with our promise to produce ads, and the course has confirmed they are distributing guides to golfers

After further review of the file we did see that there was in fact a 2nd charge of $ A refund of $has been processed back to the customer's [redacted] account A copy of the refund receipt has been attached to confirm the refund has been processed Please let us know if any further information is needed to resolve [redacted]

We have made multiple attempts to contact customer to resolve issue 9/21/called, rang once then got a busy signal at 4:24pm 9/22/11:35am rang twice then got a busy signal 9/26/sent email at 12:01pm (no response) 9/29/called, rang once then got a busy signal at 4:54pm Please contact our customer service manager directly at [redacted] , or email ( [redacted] ) We are looking forward to resolving this issue

The customer's ad was completed and delivered to the course for distribution on 8/11/ Attached is a copy of the course guide and advertisement A copy of the course guide was mailed to the customer on 4/4/ Please feel free to contact us at [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Like I indicated in my complaint at the time of sale the publication was presented as a bi-fold with the upper right and lower left position availableI never would have agreed to the ad placement had it not been presented that waySee email presented by the first sales repSecond, I don’t know who this competitor the company is speaking of because I’ve only been dealing with first line salesperson (Luke) and second line salesperson (Richard) at Direct FairwaysWe did not come to a mutual agreementFrankly, I asked for a full refundThe tactics used were unethical, deceptive and in poor taste not to mention not customer focusedBelow are a few actions that prompted me NOT to do business with Direct Fairways and declare that it was a bait-and-switch situation:The original deal was rushedAlthough I really advocated for it but that was based on the knowledge I had at the timeThe second call from the second line salesperson stating that “Luke sometimes gets it wrong and the ad was never a bi-fold.” In my mind I thought he was trying to make the mistake made by the first line salesperson rightThe position the second line salesperson took indicating another top advertiser backed out at the last minuteAt this point, still thinking the second line salesperson was trying to make the error made early on rightAfter reviewing my correspondence with Direct Fairways and reflecting over the conversations I had to date, I began to question a few thingsI would send the second line salesperson emails with my questions and rather than responding via email he was quick to callHe was clearly being very careful not to have anything in writingIn closing, Direct Fairways allured me in with one offering (presented falsely, I might add) and then proceeded to sell me another under the guise of “making it right!”

I was told that the ad would be placed in May of It still hasn't been placedAs the ad is for a golf course, it should be for the summerIt does me no good for my company to have an ad in the winter monthsI would like to have a refund, as they have not placed my adthanks

Hello,We just now received the course guide from Direct Fairways in the mail on April 4th, the same date this complaint was filedThis is the very first time we have seen thisThat will take care of the $chargePer the attached documents I was also charged $for advertising on the score cardThat was never doneI would like the refund of $[redacted] ***

When I was asked to renew they did not clarify that it would be for "years and 4" I specifically asked them to check our file to verify the account was paid for two years worth of advertising The only response I got from Direct Fairways, specifically Antonio G [redacted] was that he only saw we were paid for year, not I do have an email from him reflecting this I had to go through the Revdex.com to find out that yes, we have paid for year After I asked MrG to check our account to verify year had been paid for in March, he immediately charged the credit card number on file $ He never verified a payment method, nor have I received a receipt The charges were only discovered when I checked my credit card balanceThis is not a business credit card, it is my personal credit card I used to cover the March payment-- a one time situationDirect Fairways should have verified their files to see that [redacted] Museum paid for two years of advertising - payment in February and payment in March They should then solicit for early renewal for specific years-- if [redacted] Museum paid for years of ads in 2017, meaning then & are covered and they should solicit for '& 'ads This company should be verifying payment methods, or at least be notifying their customers they will be charging payment methods saved on file, and the amount they intend to charge, before they do soI will also note that I have not received any emails or returned phone calls from Direct Fairways You do have the museum's number correct, you also have my cell number and my email addressMy last contact with Direct Fairways was at 10:25am on September 12, 2017, when I again told MrG that he never verified we have already paid for two years He refused to acknowledge the contract I forwarded to him from March 2017, only telling me that I had already agreed to the early renewal I welcome any supervisor to contact me regarding this matter

I spoke with Mr [redacted] and addressed his concerns We have come to a mutually agreeable resolution

Our contact at the course is Rian B [redacted] who is the owner of the courseWe have confirmed that they received the course guides on 10/6/ Attached is the signed contract we have with the course to provide their course guidesI'm not sure who the customer spoke with at the course who said they are not using our course guidesWe can still make changes to any future printings of the customers artwork if they would like to change the ad

The golf course this customer signed up for with advertising is currently under contract with another advertising company, that contract will be completed summer 2016. Our contract begins this fall and runs for multiple years. Our products with this customer's ad will be distributed on... the course beginning this fall. Due to a misunderstanding of delivery times, we have now offered a resolution to the customer and they have verbally accepted. This customer and our company are now in good standing with expectations of advertising to be represented this fall.

We spoke to customer on October 12, letting her know we can change the ad for future printings We have not received any further artwork change requests to fix the issue with the ad for future printings The books have been delivered to the course and they are handing them out to the golfers We will re-start the customers advertising time once the correct artwork is printed We just need the customer to send us any changes they would like to make to their advertisementArt changes can be sent to ( [redacted] )

The customer authorized a transaction to their credit card for an ad spot at on one of our courses On the Direct Fairways reservation contract it states that, "the contract shall not be changed, modified, or cancelled." It also states that, "this agreement is non-cancellable." The customer received a copy of their reservation contract the date that they authorized the transaction for their ad apace The particular course they chose to have advertising on is still in the process of being finalized to be printed We offered a resolution to this customer in lieu of a refund which [redacted] accepted, but still requested an additional refund on top of the resolution We will follow through with our end of the contract, and create an ad for the customers company that will be on the course guide the customer agreed to advertise

There still is no progress on my complaintI have not heard from Direct Fairways nor have I seen any booklets yetThis matter has still not been resolved yet I sent a follow up email to the Revdex.com regarding Direct Fairways account of a resolution I hope this helps.Thank you

The Old Hickory guides are scheduled for delivery to the course on 8/30/ The customer's advertising time does not begin until the guides are delivered and distributed to the golfers I have uploaded picture of the cover, and the customer's ad in the guide We will also mail the
customer a copy of the guide for their records

I spoke wit* *** *** we were able to come to an understanding and I will be issuing him a refund check to be sent out on 3/23/-James WM***, Director of Operations