Stubdepot, LLC

October 31, We are sorry to hear that the customer is declining our response, but due to the time constraints of when he placed a call into our office, and the fact that [redacted] had misplaced the tickets, our only solution was to give the customer a full refund, as per our Terms & Conditions We are very sorry and would like to pass on a $gift card to be used on Stubdepot for the customer’s next order.Regards,Ashlee A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the response that was given was a complete lieIf you notice on the attached receipt that was sent on the company's response, you will see that the expected ship date was August 17, I contacted the company on August 19, which was about three or four days prior to the concertI have emails as well as phone records that prove I contacted the company prior to the event that I purchased the tickets forOnce contact was made lies were told and blame was posted on *** ** which never took possession of the ticketsAgain you can verify that on the tracking number
Regards,
*** ***

In response to the letter that was received in the mail about complaint number [redacted], I just wanted to clear a few things up that may have been misunderstood.The customer placed a $470 order for tickets on February 19, 2014; the shipment information was recieved by [redacted] on the morning...

of July 21st, but somehow the package never made it out of the facility for delivery. The package can be tracked via tracking number [redacted]. This happened about a month before the show.For some reason, the client failed to call and alert our company of the issue until after the show date, so by then there wasn't really anything that could be done to fix it except give him his money back (attached on the following page is a copy of his refund reciept which I have already paid him).On behalf of Stubdepot, I apologize for the incident and the fact that one of our customers has had a bad experience. I hope this has cleared things up and that he; is satisfied with his reimbursement. Regards,Ashlee A

October 31, 2014 
We are sorry to hear that the customer is declining our response, but due to the time constraints of when he placed a call into our office, and the fact that [redacted] had misplaced the tickets, our only solution was to give the customer a full refund, as per our Terms & Conditions We are very sorry and would like to pass on a $30 gift card to be used on Stubdepot for the customer’s next order.Regards,Ashlee A