Stubbs & Stubbs Oilfield Construction, Inc.

*** *** ***We thank you for your communication with the Revdex.com. After investigating this repair, I find that your vehicle had to be diagnosed by several departs to find the problemThe first day, we did put you in the standard vehicle rental while your vehicle was being repaired
*** stated on the second day you came and upgraded to a truck which was an additional amount per day plus taxesWhen the problem was diagnosed, parts had to be ordered before repairs were completedWe apologize that the vehicle was delivered to you dirty*** states he did immediately send your *** to the back to be detailed and then it was returned to you. I am sorry for the inconvenience this caused you. We will be glad to send you a gift certificate to have an additional detail performed on your *** the next visit to our dealership. Thank you for allowing us to service your vehicle. Linda W***Assistant to the Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

This issue has been resolved and the consumer has
been taken care ofHis response back stating it wasn’t handled was incorrectI spoke to the customer after the response and he found that we did in fact do as we said we would and refunded the money to his finance institutionCan we please have this complaint marked resolved? Thanks for all the help. *** BuckCustomer Relations Manager*** ***

Mr*** wanted the *** *** *** radio. Our Customer Service Representative, Julie, was trying to help this customer. A radio was purchased for $1,to meet the customer's needs. The customer even was willing to pay the $difference . However, when we
received the radio and called *** to activate it, we were informed that it was an illegal action to trade out these radios. We were told by *** that what the truck was built with, is what it has on it. If the customer was to go to an outside vendor, it could possibly void his warrantyWe offered for him the chance to purchase another truck. As stated before there would be a difference in price in the different packages on the vehicle (depending on what he choose)The customer was understanding of the situation when talking to our store representative. The customer left with the original radio in his vehicle. Linda W***Tomball Dodge

Sent: Friday, September 18, 5:PM To: drteam Cc: *** *** Subject: Tomball Dodge Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Name: *** *** *** Please review *** Hello and God Afternoon Revdex.com We hope this day
finds your firm doing well and successful!! Please note Revdex.com Case # *** Name: Mr*** *** We spoke to Mr*** directly on 9-18-Friday at 2:pm central We called cell # *** per your case information We agreed to please allow us time to pull his file/contract off site and review the $and credit reporting in question We will respond to all parties once we have physical contract in hand and we can discuss and try to resolveThank you Respectfully and Kindly Linda M***At office of Linda W***

Dear Mr***,I am very sorry to hear that you are experiencing problems getting your permanent tags. As of today, 07/27/15, I have sent you temporary tags by *** OvernightThese are good until Sept25th. This will keep you covered until your return to Texas on 09/01/15.
Thank you for letting us know about your problem. Have a safe trip in September. Cordially,Linda ***Assistant to the Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
You are correct the upgrade wasn't included in the original vehicleHowever, your saleslady said that if we do the $nav upgrade the features I am looking for are includedIt was agreed upon by all parties that the upgrade would be done for the final sales price of the vehicleThus, the final sales price included the $upgrade. Now we all know that the correct features were not included in the upgradeTo close this out I am willing to meet in the middle of $and $at $If you want to accept this final figure, I will agree and we can close this ticketAny less of a value I will continue to reject and leave the complaint unresolved. I would love to resolve this issueI currently have no hard feelings to your dealer or it's employeesI have mentioned multiple times that the sales team did everything they could to resolve the problem during the sale of the vehicleI love the vehicle that was purchased and if there is ever a need for another ***, I would visit your dealership firstI know the outcome hasn't been what we all expected but through this experience there has been nothing but great effort from your employees
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
They are in the process of resolving my issueAll parts needed have been ordered and I feel as if they are being diligent to resolve my issueThis is greatly appreciated and they will continue to receive my business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me
Refund has been received
Thank you

A check will be sent to the customer in the amount of $395.00.Linda W***Assistant to the Director of OperationsTomball Dodge

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.THANK you I will Except The $103.50 and This issue will be Resolved [redacted] [redacted].... Also When Should I Exspect My Refund?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We apologize for the confusion over your having upgraded to an more expensive rental.  We are sending you a check in the amount of $103.50 which is 1/2 the rental bill. Thank you for allowing us to service your vehicle. Linda W[redacted]

Mr.[redacted] has a third party extended warranty not through our dealership. His policy did not cover all the labor and parts needed to repair his vehicle. Also, they did not pay full labor rate. Mr. [redacted] was aware of this and gave authorization to move forward with repair. He agreed to pay the...

remaining balance not covered by extended warranty. This balance also includes the deductible that is required by his extended warranty.

We have made every effort possible to meet this customer's requests.  After [redacted] purchased this vehicle we have bought him a tire, re-washed the vehicle and filled it with gas.  The [redacted] is managed by a 3rd party. Although we try to make sure all information is correct and...

accurate, mistakes do happen. This is direct re-print of our disclaimer:*While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages.  Please verify any information in question with Tomball Dodge, Chrysler, Jeep."We thank the customer for his business, but feel we have made adequate adjustments for this customer after the sale was complete.Regards,Linda W[redacted]Assistant to the Director of OperationsTomball Dodge

Tomball Dodge has reviewed Mr. Finattos complaint. We understand he is not happy with the product and we would be glad to refund his money. We do need a little more information from Mr. Finatto and will reach out to him to finalize the refund.

the customer was contacted by phone on 07/28/15.  The plates have come in and the customer is to pick them up tonight. Linda [redacted]Assistant  to the Director of OperationsTomball Dodge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  i spoke with [redacted] at the dealer and was told they would do the labor for $125 an hr due to the warranty company only covering $100 as well as 11.5 instead of the 14hrs they first quoted and found to be excessive my part would be $287.50 per [redacted] as well as they broke the oil drain tube when they disassembled the truck but said I had to pay for it. When I asked about the drain tube I was told it was just one of those things they could not foresee but I still was stuck paying for an item that was fine but damaged due to their negligence. 
[Provide details of why you are not satisfied with this resolution.]
Regards,