StSelf Storage

ID # [redacted] Dear [redacted] , I am in receipt of your letter regarding a customer complaintWe have tried to resolve this issue directly through the customer, however neither he nor his wife will discuss this issue with usWe did have a small amount of customers who did receive a new rate much higher then intended, which we have re-adjusted to a much more reasonable amountOur customers are very important to us, we steadfastly believe that a reasonable and respectful approach is the best way to address an unhappy customer, we regret that this customer took it personally and will not try a resolution directly through our businessRespectfully, [redacted] ***Area Manager